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How much do outsourced customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for outsourced customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an outsourced customer service?

An Outsourced Customer Service job involves handling customer inquiries, complaints, and support tasks on behalf of a company through a third-party service provider. Agents communicate with customers via phone, email, chat, or social media to resolve issues and provide assistance. Companies outsource customer service to improve efficiency, reduce costs, and offer 24/7 support. This role requires strong communication skills, problem-solving abilities, and familiarity with company policies.

What are the key skills and qualifications needed to thrive in outsourced customer service?

To thrive as an Outsourced Customer Service representative, you need strong communication, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and call center platforms is typically required. Excellent listening skills, patience, and adaptability set top performers apart in this field. These skills and tools are essential for efficiently resolving customer issues and ensuring a positive experience in a fast-paced, remote work environment.

What are the typical work environments and schedules for outsourced customer service?

Outsourced Customer Service roles are often performed in remote, call center, or hybrid settings, depending on the employer and client needs. Schedules can vary widely, with many companies offering 24/7 support, making evening, weekend, or rotating shifts common in this industry. You may work as part of a team handling high call or chat volumes and collaborate virtually with supervisors and peers for training and process updates. This flexibility allows for different work-life balance options, but it also requires commitment to consistent, reliable availability based on business demand.

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Outsourced Customer Service jobs near you
Infographic showing various Outsourced Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist - Near-Native English agent

Jobs for Lebanon

New York, NY • Remote

$750/wk

Full-time

Re-posted 4 days ago

Job description

Company Description

Callplex Canada Inc. is a leading provider of outsourced Customer Care and Sales solutions. We help companies save money and scale faster by providing near-native-speaker agents at competitive prices.

Job Description
  • Customer Service Specialist with American accent
  • Monday-Friday - 9:00am-6:00pm (EST, New York time). 3pm-12am Beirut time.
  • Full-time
  • Home-Based/Remotely
  • Salary $750 (NOT commission based)
Qualifications
  • English - C1, native or near-native American accent is a must!
  • Modern Computer/Laptop with fast, stable internet connection and quiet working environment
  • Experience in Administrative Work and Customer Care is a major plus
  • Strong communication, presentation skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in Word, Excel, Google Docs and Sheets, and Outlook
  • Experience working with western companies (is a plus)
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply