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Outsourced Customer Service Jobs (NOW HIRING)

Chubb

Healthy Paws Customer Care Lead

Philadelphia, PA · On-site

The AVP, Healthy Paws Customer Care Lead will develop and execute the company's customer-centric strategies, including optimization of Healthy Paws outsourced customer service functions. This role is ...

Aerotek

Marketing Specialist

Hanover, MD

The role also serves as the primary escalation point for the outsourced customer support team ... Customer service tickets across social media, reviews, and escalations are handled promptly and ...

Chesapeake

Manager, Customer Service

Dover, DE · On-site

Contact Center BPO (Business Process Outsourcing) refers to the practice of outsourcing customer service and support operations-such as call centers, email support, live chat, and social media ...

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How much do outsourced customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for outsourced customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical work environments and schedules for Outsourced Customer Service roles?

Outsourced Customer Service roles are often performed in remote, call center, or hybrid settings, depending on the employer and client needs. Schedules can vary widely, with many companies offering 24/7 support, making evening, weekend, or rotating shifts common in this industry. You may work as part of a team handling high call or chat volumes and collaborate virtually with supervisors and peers for training and process updates. This flexibility allows for different work-life balance options, but it also requires commitment to consistent, reliable availability based on business demand.

What are the key skills and qualifications needed to thrive in the Outsourced Customer Service position, and why are they important?

To thrive as an Outsourced Customer Service representative, you need strong communication, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and call center platforms is typically required. Excellent listening skills, patience, and adaptability set top performers apart in this field. These skills and tools are essential for efficiently resolving customer issues and ensuring a positive experience in a fast-paced, remote work environment.

What is an Outsourced Customer Service job?

An Outsourced Customer Service job involves handling customer inquiries, complaints, and support tasks on behalf of a company through a third-party service provider. Agents communicate with customers via phone, email, chat, or social media to resolve issues and provide assistance. Companies outsource customer service to improve efficiency, reduce costs, and offer 24/7 support. This role requires strong communication skills, problem-solving abilities, and familiarity with company policies.

More about Outsourced Customer Service jobs
What cities are hiring for Outsourced Customer Service jobs? Cities with the most Outsourced Customer Service job openings:
What are the most commonly searched types of Outsourced Customer Service jobs? The most popular types of Outsourced Customer Service jobs are:
What states have the most Outsourced Customer Service jobs? States with the most job openings for Outsourced Customer Service jobs include:
What job categories do people searching Outsourced Customer Service jobs look for? The top searched job categories for Outsourced Customer Service jobs are:
Outsourced Customer Service jobs near you
Infographic showing various Outsourced Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Specialist - Near-Native English agent

Jobs for Lebanon

New York, NY • Remote

$750/wk

Full-time

Posted 14 days ago

Job description

Company Description

Callplex Canada Inc. is a leading provider of outsourced Customer Care and Sales solutions. We help companies save money and scale faster by providing near-native-speaker agents at competitive prices.

Job Description
  • Customer Service Specialist with American accent
  • Monday-Friday - 9:00am-6:00pm (EST, New York time). 3pm-12am Beirut time.
  • Full-time
  • Home-Based/Remotely
  • Salary $750 (NOT commission based)
Qualifications
  • English - C1, native or near-native American accent is a must!
  • Modern Computer/Laptop with fast, stable internet connection and quiet working environment
  • Experience in Administrative Work and Customer Care is a major plus
  • Strong communication, presentation skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in Word, Excel, Google Docs and Sheets, and Outlook
  • Experience working with western companies (is a plus)
Additional Information

All your information will be kept confidential according to EEO guidelines.

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