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Full Time Outsourced Customer Service Jobs (NOW HIRING)

EMS Inc.

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Customer Service Representative

Omaha, NE · On-site

$18/hr

North-West Omaha location Company Description EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our ...

EMS Inc.

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Customer Service Representative - Medical Transportation

Omaha, NE · On-site

$18/hr

North-West Omaha location Company Description EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our ...

EMS Inc.

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Customer Service Representative - Swing Shifts Available!

Omaha, NE · On-site

$18/hr

North-West Omaha location Company Description EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our ...

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Full Time Outsourced Customer Service information

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How much do full time outsourced customer service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for full time outsourced customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Full Time Outsourced Customer Service vs Customer Support Specialist?

AspectFull Time Outsourced Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentRemote or call center; outsourced to third-party providerIn-house or remote; employed directly by the company
Employer & Industry UsageCommon in retail, telecom, and tech industriesUsed across various industries for direct customer interaction

Full Time Outsourced Customer Service involves working for a third-party provider handling customer inquiries remotely or in call centers, often for multiple clients. Customer Support Specialists are typically employed directly by a company, providing direct assistance to customers, often with specialized product knowledge. Both roles require strong communication skills and customer service experience, but differ mainly in employment type and work setting.

What cities are hiring for Full Time Outsourced Customer Service jobs? Cities with the most Full Time Outsourced Customer Service job openings:
What are the most commonly searched types of Outsourced Customer Service jobs? The most popular types of Outsourced Customer Service jobs are:
What states have the most Full Time Outsourced Customer Service jobs? States with the most job openings for Full Time Outsourced Customer Service jobs include:
Full Time Outsourced Customer Service jobs near you
Seasonal Customer Service Rep - Remote

Seasonal Customer Service Rep - Remote

VIPdesk Connect

Dallas, TX • Remote

$18/hr

Full-time

Posted 14 days ago

Job description

At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

We’re looking for team members who share the same spirit of excellence, passion, and integrity to join our team. Plus, you get to work from home!

Seasonal Customer Service Representatives are solution-oriented professionals and part of a diverse and engaged team dedicated to working with customers of a leading online apparel & accessories retailer. As part of this team, you provide an authentic customer experience via phone, email, and chat, and utilize a variety of software tools to navigate customer accounts, facilitate orders and returns, research and respond to product inquiries, and communicate recommendations and effective solutions. Your focus is always on providing best-in-class customer service.

This work-from-home position is a full-time Seasonal role through mid to late October.

What You’ll Do

  • With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude
  • Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
  • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues
  • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions
  • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand
  • Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance.
  • Share insights on emerging customer trends and recommend process improvements.
  • Attend training and participate in cross-training opportunities to enhance skills and knowledge.
  • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
  • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

What You’ll Need

  • At least a year of customer service experience
  • High school diploma or GED
  • Proficiency with Microsoft Office suite of applications; must be technically savvy
  • Effective communication skills, both written and verbal
  • Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
  • Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements.
  • While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Preferred Qualifications

  • Experience in a fast-paced call center environment
  • Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired
  • Previous remote work experience
  • Experience in the bridal, formalwear, or wedding industry

Benefits
• 100% Remote/Work-from-home

Employment consideration is subject to successfully passing pre-screening assessment(s), meeting home office system requirements, and pre-employment background checks.

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

Company Description

VIPdesk, a premium provider of outsourced customer experience solutions, utilizes a remote team of customer service professionals located throughout the U.S., to provide customer service for amazing brands looking to elevate the customer experience. As a certified B-Corp, woman-owned corporation, and Top Workplace winner, VIPdesk is on a mission to elevate the human experience. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services includes outsourced customer service from traditional to digital contact channels, full AI and assisted AI solutions, CX Insights, social media management, back-office support, and customer experience consulting.

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