... of outsourced services to our clients. The ideal candidate will serve as the primary point of ... customer satisfaction is high, and the partnership runs smoothly. This role involves managing ...
... of outsourced services to our clients. The ideal candidate will serve as the primary point of ... customer satisfaction is high, and the partnership runs smoothly. This role involves managing ...
In addition, the Manager, Outsourced Finance & Accounting will be responsible for client ... customer satisfaction and service delivery * Ability to successfully manage multiple tasks while ...
In addition, the Manager, Outsourced Finance & Accounting will be responsible for client ... customer satisfaction and service delivery * Ability to successfully manage multiple tasks while ...
This is an exciting opportunity for someone who is client service oriented, creative and understands business. You will provide outsourced CFO, Controller, Accounting Senior Manager and advisory ...
This is an exciting opportunity for someone who is client service oriented, creative and understands business. You will provide outsourced CFO, Controller, Accounting Senior Manager and advisory ...
Accounting Manager - Outsourced Accounting Team with Clark Schaefer Hackett in Cincinnati or Dayton ... Identify opportunities for additional client services. Qualifications * Bachelor's in Accounting or ...
Accounting Manager - Outsourced Accounting Team with Clark Schaefer Hackett in Cincinnati or Dayton ... Identify opportunities for additional client services. Qualifications * Bachelor's in Accounting or ...
Customer Service Manager
Metairie, LA · On-site
Experience managing remote or outsourced customer service teams. * Background in the automotive or aftermarket parts industry. * Familiarity with Shopify, Slack, and integrated customer service ...
Quick apply
Customer Service Manager
Metairie, LA · On-site
Experience managing remote or outsourced customer service teams. * Background in the automotive or aftermarket parts industry. * Familiarity with Shopify, Slack, and integrated customer service ...
EisnerAmper is seeking an Client Accounting Manager to join our team. We are looking for a dynamic ... The EisnerAmper Private Client Services Team connects family owned, closely held businesses and ...
EisnerAmper is seeking an Client Accounting Manager to join our team. We are looking for a dynamic ... The EisnerAmper Private Client Services Team connects family owned, closely held businesses and ...
EisnerAmper is seeking an Client Accounting Manager to join our team. We are looking for a dynamic ... The EisnerAmper Private Client Services Team connects family owned, closely held businesses and ...
EisnerAmper is seeking an Client Accounting Manager to join our team. We are looking for a dynamic ... The EisnerAmper Private Client Services Team connects family owned, closely held businesses and ...
Equal Opportunity Employer About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty.
Equal Opportunity Employer About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty.
Outsourced Accounting Manager
Madison, WI · On-site +1
Lead the future of advisory services. Berndt CPA LLC is seeking an entrepreneurial, client-focused Outsourced Accounting Manager to join our dynamic team. This position is ideal for an experienced ...
Outsourced Accounting Manager
Madison, WI · On-site +1
Lead the future of advisory services. Berndt CPA LLC is seeking an entrepreneurial, client-focused Outsourced Accounting Manager to join our dynamic team. This position is ideal for an experienced ...
Outsourced Accounting Manager
Madison, WI · On-site
Lead the future of advisory services. Berndt CPA LLC is seeking an entrepreneurial, client-focused Outsourced Accounting Manager to join our dynamic team. This position is ideal for an experienced ...
Outsourced Accounting Manager
Madison, WI · On-site
Lead the future of advisory services. Berndt CPA LLC is seeking an entrepreneurial, client-focused Outsourced Accounting Manager to join our dynamic team. This position is ideal for an experienced ...
... services, including business coaching, tax, audit, business advisory, wealth management, outsourced accounting and payroll, to a variety of individuals and businesses. WE'RE LOOKING FOR SOMEONE * Who ...
... services, including business coaching, tax, audit, business advisory, wealth management, outsourced accounting and payroll, to a variety of individuals and businesses. WE'RE LOOKING FOR SOMEONE * Who ...
EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ... managing priorities. Qualifications * Above average customer service skills * Strong written and ...
EMS, Inc. is a leading Provider of Outsourced Customer Services. Our core values: We pride ... managing priorities. Qualifications * Above average customer service skills * Strong written and ...
Customer Service Agent
$14.25 - $19/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Customer Service Agent
$14.25 - $19/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Customer Service Representative
Las Cruces, NM · On-site
$13.10 - $14.10/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Customer Service Representative
Las Cruces, NM · On-site
$13.10 - $14.10/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Customer Service Representative
$14.50 - $19.75/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Customer Service Representative
$14.50 - $19.75/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Customer Service Representative
Hinesville, GA · On-site
$14.75 - $20/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Customer Service Representative
Hinesville, GA · On-site
$14.75 - $20/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Spanish Customer Service Representative
Wichita, KS · On-site
$11 - $14/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Spanish Customer Service Representative
Wichita, KS · On-site
$11 - $14/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Plan, direct and coordinate with client and financial management outsourcing staff for timely and ... service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or ...
Plan, direct and coordinate with client and financial management outsourcing staff for timely and ... service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or ...
Plan, direct and coordinate with client and financial management outsourcing staff for timely and ... service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or ...
Plan, direct and coordinate with client and financial management outsourcing staff for timely and ... service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or ...
Bilingual Customer Service Representative
Killeen, TX · On-site
$14/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Bilingual Customer Service Representative
Killeen, TX · On-site
$14/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Manager Outsourced Customer Service information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do manager outsourced customer service jobs pay per year?
As of Jun 9, 2026, the average yearly pay for manager outsourced customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.
What is the difference between Manager Outsourced Customer Service vs Customer Service Supervisor?
| Aspect | Manager Outsourced Customer Service | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires leadership experience, customer service background, and sometimes management certifications | Requires customer service experience, often with supervisory or team lead roles, but less focus on management certifications |
| Work Environment | Works with outsourced teams, manages vendor relationships, and oversees customer service quality across multiple locations | Works directly within a company's customer service department, supervising in-house staff |
| Employer & Industry Usage | Common in companies outsourcing customer support to third-party providers across industries | Employed within companies' internal customer service teams in various industries |
The main difference is that a Manager Outsourced Customer Service oversees external teams and vendor relationships, while a Customer Service Supervisor manages internal customer support staff. Both roles require customer service experience, but the scope and environment differ significantly.
More about Manager Outsourced Customer Service jobs
What cities are hiring for Manager Outsourced Customer Service jobs? Cities with the most Manager Outsourced Customer Service job openings:
What are the most commonly searched types of Outsourced Customer Service jobs? The most popular types of Outsourced Customer Service jobs are:
What states have the most Manager Outsourced Customer Service jobs? States with the most job openings for Manager Outsourced Customer Service jobs include:
Full-time
Posted 5 days ago
Job description
Description:
Position Summary:
We are seeking a highly organized and results-driven Service Delivery Manager to oversee the delivery of outsourced services to our clients. The ideal candidate will serve as the primary point of contact for the engagement, ensuring that service levels are met or exceeded, customer satisfaction is high, and the partnership runs smoothly. This role involves managing vendor relationships, monitoring performance metrics, and driving continuous improvement.
This role is remote for candidates located outside the Dallas, TX area.
For candidates based in the Dallas area, the position follows a hybrid schedule.
Key Responsibilities:
- Service Delivery Management:
- Oversee the end-to-end delivery of outsourced services, ensuring alignment with contractual obligations and Service Level Agreements (SLAs)
- Act as the escalation point for any service delivery issues and coordinate resolution efforts with internal teams and the outsourced partner
- Monitor and report on the overall health of the service engagement through regular updates to stakeholders.
- Ongoing management of support tickets (cases) to ensure client concerns/questions are being addressed appropriately and timely
- Hosting regular conversations with technology consultants to align on client-specific support strategy and coordinate upcoming support activities
- Continually analyze engagements for quantitative and qualitative value added for the client and for AspireHR; report these findings
2. Client Relationship Management:
- Build and maintain strong relationships with the client, acting as their advocate within the organization
- Facilitate regular client meetings to discuss performance, gather feedback, and review future requirements
- Understand the client's strategic goals and ensure the outsourced services align with their objectives
3. Continuous Improvement:
- Identify and implement initiatives to improve the quality, efficiency, and value of the outsourced services.
- Stay up-to-date with industry best practices and emerging trends in outsourcing and service delivery.
- Foster a culture of innovation and collaboration between internal teams and the client
Qualifications and Skills:
- Bachelor's degree in Business Administration, Information Technology, or a related field (Master’s degree is a plus) or equivalent experience
- Proven experience in service delivery management, outsourcing, or vendor management and/or proven experience working with SAP SuccessFactors on either client side or service provider side
- Excellent communication, negotiation, and interpersonal skills
- Analytical mindset with the ability to interpret data and generate actionable insights
- Proficiency in project management tools and methodologies is desirable
- Ability to work in a fast-paced, dynamic environment with competing priorities
Key Attributes:
- Client-focused mindset with a strong commitment to delivering value
- Exceptional problem-solving and decision-making abilities
- Proactive, adaptable, and resourceful
Technology Proficiencies:
- Comfortable creating, editing, and reporting on client information/billing elements in Salesforce/Kantata (strong proficiency a plus)
- Able to work with the full suite of Microsoft 365 products; can create material (Excel sheets, Words docs, PPTs, etc.) that are appropriate to share with clients
- Administrative-level understanding of SAP’s HCM suite of products; able to advise on, and recommend, SAP HCM modules/solutions, and troubleshoot admin-level problems within client systems
- Knowledgeable about SAP’s yearly calendar and/or potential disruptive events or opportunities; relays these proactively to the client