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Manager Outsourced Customer Service Jobs (NOW HIRING)

Aerotek

Marketing Specialist

Hanover, MD

... the outsourced customer support team, supporting social media inquiries, review management and ... Customer service tickets across social media, reviews, and escalations are handled promptly and ...

Harken Research

Customer Service Specialist

Los Angeles, CA · On-site

$18.25 - $24.25/hr

Outsourcing Coordination * Coordinate testing with partner laboratories. * Obtain pricing ... Maintain accurate records of sales activities and customer interactions in the CRM. * Work closely ...

New

MCI Careers

Customer Service Representative

Hinesville, GA · On-site

$14.75 - $20/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

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Manager Outsourced Customer Service information

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How much do manager outsourced customer service jobs pay per year?

As of Sep 1, 2026, the average yearly pay for manager outsourced customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Outsourced Customer Service vs Customer Service Supervisor?

AspectManager Outsourced Customer ServiceCustomer Service Supervisor
CredentialsTypically requires leadership experience, customer service background, and sometimes management certificationsRequires customer service experience, often with supervisory or team lead roles, but less focus on management certifications
Work EnvironmentWorks with outsourced teams, manages vendor relationships, and oversees customer service quality across multiple locationsWorks directly within a company's customer service department, supervising in-house staff
Employer & Industry UsageCommon in companies outsourcing customer support to third-party providers across industriesEmployed within companies' internal customer service teams in various industries

The main difference is that a Manager Outsourced Customer Service oversees external teams and vendor relationships, while a Customer Service Supervisor manages internal customer support staff. Both roles require customer service experience, but the scope and environment differ significantly.

What does a manager outsourced customer service do?

A manager outsourced customer service oversees the operations of customer support teams that are contracted to external providers. They coordinate service delivery, monitor performance metrics, handle escalations, and ensure that customer satisfaction standards are met, often using tools like CRM software. Strong leadership, communication skills, and knowledge of customer service processes are essential for this role.
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What are the most commonly searched types of Outsourced Customer Service jobs?

The most popular types of Outsourced Customer Service jobs are:

What states have the most Manager Outsourced Customer Service jobs?

States with the most job openings for Manager Outsourced Customer Service jobs include:

Manager Outsourced Customer Service jobs near you

Fleet Operations Manager (Outsourced Services)

Kansas City, MO

City of Kansas City Missouri
Public Administration • 1 - 5K employees

8.1

Company rating: 8.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

346th of 853 rated public administrative organizations

People enjoy working here

Good employer

Paid breaks

Learn more about City of Kansas City Missouriexternal

$5.9K - $9.0K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Pay,Benefits, & Work Schedule
 
Full-time position available with the General Services Department, Central Fleet Division
Pay Range: $5,910$9,010 per month
Work Location: 5300 Municipal Ave
Schedule: MondayFriday, 7:00 a.m.3:30 p.m.
Application Deadline: Open Until Filled
Responsibilities
 
What youll do
  • Serve as the primary lead for managing fleet contract vendors, associated contracts, and outsourced services to ensure quality, compliance, and continuity of operations.
  • Apply strong shop knowledge across both heavy and light equipment to support maintenance decisions, service standards, and vendor performance.
  • Oversee fleet processes including procurement, asset management, fuel management, shop operations, billing, and environmental compliance to maintain reliable and cost-effective service delivery.
  • Coordinate cross-functionally across fleet operations to ensure systems, vendors, and internal teams remain aligned and responsive to operational needs.
  • Monitor vendor performance and service outcomes, addressing issues proactively to minimize downtime and service disruptions.
What success looks like
  • Fleet vendors meet performance standards, contractual requirements, and service timelines.
  • Fleet assets are maintained, tracked, and managed efficiently with minimal operational disruption.
  • Fueling, billing, and compliance processes are accurate, consistent, and audit-ready.
  • Leadership trusts your recommendations to improve efficiency, cost control, and service reliability.
  • Fleet operations remain stable, compliant, and responsive to City needs.
What you get
  • Leadership role with real ownership over fleet systems and vendor relationships.
  • Opportunity to apply technical and operational expertise across a complex fleet environment.
  • Career growth within General Services and City operations leadership.
Why this role matters
City services depend on reliable fleet operations. This role ensures vehicles and equipment are available, compliant, and cost-effective, directly supporting public safety, service delivery, and responsible use of public funds. Your decisions have a measurable impact across departments and daily operations.
Qualifications
 
REQUIRES
  • High school graduation and 5 years of experience in one of the following areas of fleet that may include light or heavy duty automotive equipment repair and maintenance work, fleet management, overseeing fleet fueling activities, automotive storeroom control and/or fleet management, overseeing fleet fueling activities, automotive storeroom control and/or fleet asset management, billing and administrative function.
  • Must possess a valid State-issued drivers license in accordance with the City of KCMO policies.
  • Must possess a valid CDL (Commercial Drivers License) Class A, B or C issued by the state of Missouri prior to the end of the employees probationary period.
  • Must pass a pre-employment drug screen and post-offer physical examination as prescribed by the City.

PREFERENCES

  • Automotive repair shop and outsourced services management, hands-on repair experience. 
Other Information
 

Military veterans encouraged to apply

Why You'll Love Working with Us Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidayswith accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Lifes Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expensesinvest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!!  CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the Citys Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. 

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during wartime and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code 4211).

 

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