Be Seen First
Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally ... support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS ...
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Be Seen First
Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally ... support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS ...
Quick apply
Be Seen First
Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally ... support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS ...
Be Seen First
Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally ... support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS ...
Quick apply
Be Seen First
Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally ... support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS ...
Chicago, IL · On-site
$100K - $110K/yr
About the role The Delivery Manager - Teleperformance is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location.
Chicago, IL · On-site
$100K - $110K/yr
About the role The Delivery Manager - Teleperformance is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location.
We are seeking an Accounting Manager to join our Outsourced Accounting practice focused on special ... Interacts regularly with other consulting service line leaders and team members, builds and ...
We are seeking an Accounting Manager to join our Outsourced Accounting practice focused on special ... Interacts regularly with other consulting service line leaders and team members, builds and ...
We are seeking an Accounting Manager to join our Outsourced Accounting practice focused on special ... Interacts regularly with other consulting service line leaders and team members, builds and ...
We are seeking an Accounting Manager to join our Outsourced Accounting practice focused on special ... Interacts regularly with other consulting service line leaders and team members, builds and ...
We are seeking an Accounting Manager to join our Outsourced Accounting practice focused on special ... Interacts regularly with other consulting service line leaders and team members, builds and ...
We are seeking an Accounting Manager to join our Outsourced Accounting practice focused on special ... Interacts regularly with other consulting service line leaders and team members, builds and ...
We are seeking an Accounting Manager to join our Outsourced Accounting practice focused on special ... Interacts regularly with other consulting service line leaders and team members, builds and ...
We are seeking an Accounting Manager to join our Outsourced Accounting practice focused on special ... Interacts regularly with other consulting service line leaders and team members, builds and ...
Manhattan, NY · On-site
$120K - $150K/yr
... an Sr. Manager with Legal Professional Services Industry experience to join our Outsourced ... service and constantly grow as professionals. Through our team-based culture of creativity and ...
Manhattan, NY · On-site
$120K - $150K/yr
... an Sr. Manager with Legal Professional Services Industry experience to join our Outsourced ... service and constantly grow as professionals. Through our team-based culture of creativity and ...
Dallas, TX · On-site
$16 - $21.50/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Manage inbound calls, chats, and emails with professionalism and empathy * Resolve product, process ...
Dallas, TX · On-site
$16 - $21.50/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Manage inbound calls, chats, and emails with professionalism and empathy * Resolve product, process ...
Be Seen First
Livonia, MI · On-site
$16 - $22.85/hr
Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation
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Be Seen First
Livonia, MI · On-site
$16 - $22.85/hr
Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation
Killeen, TX · On-site
$14.25 - $19.50/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Familiarity with CRM systems and call center tools. * Fluent in English and Spanish Compensation ...
Killeen, TX · On-site
$14.25 - $19.50/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Familiarity with CRM systems and call center tools. * Fluent in English and Spanish Compensation ...
Hanover, MD · On-site
... the outsourced customer support team, supporting social media inquiries, review management and ... Customer service tickets across social media, reviews, and escalations are handled promptly and ...
Hanover, MD · On-site
... the outsourced customer support team, supporting social media inquiries, review management and ... Customer service tickets across social media, reviews, and escalations are handled promptly and ...
$91K - $114K/yr
About the role The Delivery Manager - Teleperformance is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location.
$91K - $114K/yr
About the role The Delivery Manager - Teleperformance is responsible for overseeing the day-to-day performance of one or more outsourced customer service sites, depending on the market and location.
$125K - $145K/yr
Stambaugh Ness is seeking an experienced and client-focused Manager, Outsourced Accounting Services to lead client engagements, mentor accounting professionals, and drive exceptional service delivery ...
$125K - $145K/yr
Stambaugh Ness is seeking an experienced and client-focused Manager, Outsourced Accounting Services to lead client engagements, mentor accounting professionals, and drive exceptional service delivery ...
Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting. Department Oversight: * Supervise the performance of ...
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Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting. Department Oversight: * Supervise the performance of ...
Hampton, VA · On-site
$17.50/hr
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global ... This role is responsible for managing inbound customer requests, coordinating service appointments ...
Hampton, VA · On-site
$17.50/hr
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global ... This role is responsible for managing inbound customer requests, coordinating service appointments ...
Be Seen First
Winter Park, FL · On-site
$800 - $1.5K/wk
... outsourced customer acquisition, campaign development, and market expansion services for major brands. The company focuses on direct sales strategies while offering leadership training and career ...
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Be Seen First
Winter Park, FL · On-site
$800 - $1.5K/wk
... outsourced customer acquisition, campaign development, and market expansion services for major brands. The company focuses on direct sales strategies while offering leadership training and career ...
VP / Director of Sales job opening for potential candidates from the outsourced customer service ... Manager or external Sales Partner agreements for those able to generate leads and sales ...
VP / Director of Sales job opening for potential candidates from the outsourced customer service ... Manager or external Sales Partner agreements for those able to generate leads and sales ...
Mesquite, TX · On-site
This role manages both outsourced and internal customer service contact centers, in addition to leading technical support and warranty processes.The position is accountable for analyzing and ...
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Mesquite, TX · On-site
This role manages both outsourced and internal customer service contact centers, in addition to leading technical support and warranty processes.The position is accountable for analyzing and ...
Killeen, TX · On-site
$13.75 - $18.50/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
Killeen, TX · On-site
$13.75 - $18.50/hr
... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
| Aspect | Manager Outsourced Customer Service | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires leadership experience, customer service background, and sometimes management certifications | Requires customer service experience, often with supervisory or team lead roles, but less focus on management certifications |
| Work Environment | Works with outsourced teams, manages vendor relationships, and oversees customer service quality across multiple locations | Works directly within a company's customer service department, supervising in-house staff |
| Employer & Industry Usage | Common in companies outsourcing customer support to third-party providers across industries | Employed within companies' internal customer service teams in various industries |
The main difference is that a Manager Outsourced Customer Service oversees external teams and vendor relationships, while a Customer Service Supervisor manages internal customer support staff. Both roles require customer service experience, but the scope and environment differ significantly.
$18/hr
Full-time
Dental, Vision, Life
Re-posted 25 days ago
Customer Service Representative – Medical Transportation
At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
The Position:
Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.
Positions start at $18/hr.
Must have schedule availability for 11:00am-8:00pm or 12:00pm-9:00pm Sunday-Thursday or Tuesday-Saturday
You Will Need:
Nice to Have:
EMS Offers:
EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitchell D. Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients.
EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.