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Manager Outsourced Customer Service Jobs (NOW HIRING)

EMS Inc.

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Customer Service Representative - Medical Transportation

Omaha, NE · On-site

$18/hr

Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally ... support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS ...

EMS Inc.

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Customer Service Representative - Swing Shifts Available!

Omaha, NE · On-site

$18/hr

Our goal is to make outsourcing easy for our clients. EMS is privately owned and centrally ... support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS ...

Customer Service

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Aerotek

Marketing Specialist

Hanover, MD · On-site

... the outsourced customer support team, supporting social media inquiries, review management and ... Customer service tickets across social media, reviews, and escalations are handled promptly and ...

Stambaugh Ness

Manager - OAS Ajera

$125K - $145K/yr

Stambaugh Ness is seeking an experienced and client-focused Manager, Outsourced Accounting Services to lead client engagements, mentor accounting professionals, and drive exceptional service delivery ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting. Department Oversight: * Supervise the performance of ...

ECONWOODS LLC

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Entry Level Sales Representative (Paid Training)

Winter Park, FL · On-site

$800 - $1.5K/wk

... outsourced customer acquisition, campaign development, and market expansion services for major brands. The company focuses on direct sales strategies while offering leadership training and career ...

BluZinc

Sales Director President VP

Charleston, SC · On-site

VP / Director of Sales job opening for potential candidates from the outsourced customer service ... Manager or external Sales Partner agreements for those able to generate leads and sales ...

FNA Group

Customer Service Manager

Mesquite, TX · On-site

This role manages both outsourced and internal customer service contact centers, in addition to leading technical support and warranty processes.The position is accountable for analyzing and ...

Mci Careers

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

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Manager Outsourced Customer Service information

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How much do manager outsourced customer service jobs pay per year?

As of Aug 11, 2026, the average yearly pay for manager outsourced customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Outsourced Customer Service vs Customer Service Supervisor?

AspectManager Outsourced Customer ServiceCustomer Service Supervisor
CredentialsTypically requires leadership experience, customer service background, and sometimes management certificationsRequires customer service experience, often with supervisory or team lead roles, but less focus on management certifications
Work EnvironmentWorks with outsourced teams, manages vendor relationships, and oversees customer service quality across multiple locationsWorks directly within a company's customer service department, supervising in-house staff
Employer & Industry UsageCommon in companies outsourcing customer support to third-party providers across industriesEmployed within companies' internal customer service teams in various industries

The main difference is that a Manager Outsourced Customer Service oversees external teams and vendor relationships, while a Customer Service Supervisor manages internal customer support staff. Both roles require customer service experience, but the scope and environment differ significantly.

More about Manager Outsourced Customer Service jobs
What cities are hiring for Manager Outsourced Customer Service jobs? Cities with the most Manager Outsourced Customer Service job openings:
What are the most commonly searched types of Outsourced Customer Service jobs? The most popular types of Outsourced Customer Service jobs are:
What states have the most Manager Outsourced Customer Service jobs? States with the most job openings for Manager Outsourced Customer Service jobs include:
Manager Outsourced Customer Service jobs near you

Customer Service Representative - Medical Transportation

EMS Inc.

Omaha, NE • On-site

$18/hr

Full-time

Dental, Vision, Life

Re-posted 25 days ago

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Job description

Customer Service Representative – Medical Transportation

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The Position:

Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Positions start at $18/hr.

Must have schedule availability for 11:00am-8:00pm or 12:00pm-9:00pm Sunday-Thursday or Tuesday-Saturday

You Will Need:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member

Nice to Have:

  • High school Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred
  • 11:00am-8:00pm or 12:00pm-9:00pm schedule Sunday-Thursday or Tuesday-Saturday

EMS Offers:

  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits
  • Causal dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

Company Description

EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitchell D. Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients.

EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.