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Manager Outsourced Customer Service Jobs in Ohio

Lamont & Scott Marketing Group

Customer Service Rep

Akron, OH · On-site

$15.25 - $20.75/hr

Company Description We are a marketing company that performs outsourced sales and marketing ... Assistant Management * Customer Service * Retail Sales Representative What we have for you: * Rapid ...

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Manager Outsourced Customer Service information

What is the difference between Manager Outsourced Customer Service vs Customer Service Supervisor?

AspectManager Outsourced Customer ServiceCustomer Service Supervisor
CredentialsTypically requires leadership experience, customer service background, and sometimes management certificationsRequires customer service experience, often with supervisory or team lead roles, but less focus on management certifications
Work EnvironmentWorks with outsourced teams, manages vendor relationships, and oversees customer service quality across multiple locationsWorks directly within a company's customer service department, supervising in-house staff
Employer & Industry UsageCommon in companies outsourcing customer support to third-party providers across industriesEmployed within companies' internal customer service teams in various industries

The main difference is that a Manager Outsourced Customer Service oversees external teams and vendor relationships, while a Customer Service Supervisor manages internal customer support staff. Both roles require customer service experience, but the scope and environment differ significantly.

What does a manager outsourced customer service do?

A manager outsourced customer service oversees the operations of customer support teams that are contracted to external providers. They coordinate service delivery, monitor performance metrics, handle escalations, and ensure that customer satisfaction standards are met, often using tools like CRM software. Strong leadership, communication skills, and knowledge of customer service processes are essential for this role.

What are the most commonly searched types of Outsourced Customer Service jobs in Ohio?

The most popular types of Outsourced Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Manager Outsourced Customer Service jobs?

Cities in Ohio with the most Manager Outsourced Customer Service job openings:

Manager Outsourced Customer Service jobs near you

Accounting Manager Outsourced Controller

Brixey & Meyer

Dayton, OH • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Be Part of Something Extraordinary at Brixey amp; Meyer! Brixey amp; Meyer is not just any firm – we've been recognized as one of the fastest-growing firms in the US, recognized as one of the top 50 best firms in the United States and Canada by INSIDE Public Accounting, and have been recognized as Best Places to Work 13 times! We're committed to having a positive impact on the employees of our firm and for the clients we serve. If you're someone who excels at attention to detail, builds trust effortlessly, and thrives in the world of accounting, we want to meet you!
MANAGER POSITION SUMMARY:
This role is on our CFO Services practice line. The CFO Services Manager is responsible for overseeing multiple client engagements and managing a team of Seniors and Accountants. The client service aspect will focus on outsourced accounting and interim Controller roles. The Manager will also be responsible for coaching and mentoring staff, managing client relationships and networking/ practice development. This role reports to the Senior Manager and Shareholder.

MANAGER ESSENTIAL JOB FUNCTIONS:
• Provides high-quality, value add CFO Services to clients
• Manages client expectations to provide exceptional service to a book of business
• Manages multiple ongoing engagements to meet client deadlines, schedule staff and ensure staff time is properly utilized.
• Builds and maintains relationships with key client contacts
• Looks for opportunities to create value, reduce costs and maximize efficiencies for clients
• Reviews work of seniors and accountants for accuracy of accounting and financial reporting
• Mentors and coaches Seniors and Accountants
• Assists with Firm administrative tasks for CFO Services as needed (e.g.—scheduling, sales pipelining, performance reviews, billing, etc.)
• Becomes an expert in QuickBooks Online and other ERP systems clients utilize. Operates in client systems and performs detailed transactions and analyses as needed.
• Assists with hiring, developing, and managing CFO Services team-members as assigned
• Meets annual budgeted billable hours
• Cultivates new business for the Firm and identifies additional services to provide to current clients of the Firm
• Cross-sells and identifies additional services to provide to current clients of the Firm
• Participates in Firm committees and activities
• Promotes the Firm positively in the community and through professional organizations involvement
• Performs other duties as assigned

MANAGER QUALIFICATIONS:
• Bachelor’s degree in accounting or finance; Master’s degree or continuing coursework is preferred
• CPA or relevant certification preferred
• 2+ years of managerial or direct supervisory experience
• Advanced computer literacy, including proficient use of all Microsoft Office products
• Experience or Interest in leveraging automation or AI based tools
• Valid Driver’s license and transportation to client sites up to 1 hour from the home office location
• Proven ability to work individually and collaboratively within a team setting
• The desire to have fun with your work and to contribute to our unique company culture
• Process oriented with strong organizational skills and the ability to handle multiple responsibilities and meet deadlines
• 5+ years of qualified work experience based in public accounting preferred
Awesome Perks for Our Team: Join us at Brixey amp; Meyer, where your well-being and professional growth are our priorities. We are committed to creating an inclusive and supportive work environment where everyone can thrive.
  • Medical, Dental, and Vision Insurance: Coverage starts on day one to ensure you and your family's health needs are taken care of.
  • 401(k) with Match: Plan for your future with our 401(k) program and employer match, helping you build financial security.
  • Hybrid Work Environment: Enjoy the flexibility of a hybrid work model, balancing remote and in-office work to suit your lifestyle and preferences.
  • Lifestyle Spending Account: Receive a lifestyle spending account to use for wellness, fitness, or other personal expenses, enhancing your overall well-being.
  • Flexible Time Off: Take advantage of flexible time off to recharge and maintain a healthy work-life balance.
  • Holiday Pay: Celebrate holidays with paid time off, allowing you to relax and spend quality time with loved ones.
  • Career Advancement Opportunities: Grow your career with us through various development programs and advancement opportunities.
  • Training and CPE Credits: Access ongoing training and continuing professional education (CPE) credits to enhance your skills and stay current in your field.
  • Pet Insurance: We care about your furry family members too! Get peace of mind knowing your pets are covered for unexpected vet bills.
Why Join Us? At Brixey amp; Meyer, you'll be part of a dynamic team that values your expertise and fosters growth and development. You'll have the opportunity to work with a diverse client base, tackle new challenges, and make a real impact in our firm and the community. Plus, you'll enjoy a supportive work environment where fun is encouraged, and your contributions are celebrated.
Ready to Join Us? If you're ready to take the next step in your career and be part of something great, we want to hear from you! Apply now and let's build a brighter future together at Brixey amp; Meyer.
Brixey amp; Meyer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We do not accept unsolicited resumes or candidate submissions from external recruitment agencies. Unsolicited resumes and submissions will be considered the property of Brixey amp; Meyer and will not be subject to any placement fees.

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