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EMS Inc.

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Customer Service Representative - Swing Shifts Available!

Omaha, NE · On-site

$18/hr

North-West Omaha location Company Description EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our ...

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

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How much do flexible outsourced customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for flexible outsourced customer service in the United States is $13.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $14.42 per hour, depending on experience, location, and employer.

What is the difference between Flexible Outsourced Customer Service vs Customer Support Representative?

AspectFlexible Outsourced Customer ServiceCustomer Support Representative
Work EnvironmentRemote, outsourced to third-party providersIn-house or remote within a company's team
CredentialsVaries; often requires customer service experienceHigh school diploma or equivalent; customer service skills
Employer & Industry UsageThird-party outsourcing firms serving multiple industriesSingle company, specific industry
Search & Comparison IntentLooking for flexible, outsourced customer support optionsSeeking in-house or direct customer support roles

Flexible Outsourced Customer Service involves third-party providers offering support remotely, often with flexible hours, while Customer Support Representatives are typically employed directly by a company to handle customer inquiries. Both roles require customer service skills but differ mainly in employment setting and work arrangement.

What cities are hiring for Flexible Outsourced Customer Service jobs?

Cities with the most Flexible Outsourced Customer Service job openings:

What are the most commonly searched types of Outsourced Customer Service jobs?

The most popular types of Outsourced Customer Service jobs are:

What states have the most Flexible Outsourced Customer Service jobs?

States with the most job openings for Flexible Outsourced Customer Service jobs include:

Flexible Outsourced Customer Service jobs near you

Customer Service Representative - Swing Shifts Available!

EMS Inc.

Omaha, NE • On-site

$18/hr

Full-time

Dental, Vision, Life

Re-posted 8 days ago

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Key responsibilities

  • Provide excellent customer service and assist customers with medical transportation and accommodation reservations in Alaska.

  • Answer inbound customer calls in a timely and productive manner while maintaining communication between EMS and the client's account procedures.

  • Navigate between multiple computer screens and use troubleshooting and problem-solving skills to support customer needs.

Job description

Customer Service Representative – Swing Shifts Available!

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The Position:

Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Positions start at $18/hr.

Must have schedule availability for 11:00am-8:0pm or 12:00pm-9:00pm Sunday-Thursday or Tuesday-Saturday

You Will Need:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member

Nice to Have:

  • High school Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred
  • 11:00a-8:00p or 12:00-9:00p schedule Sunday-Thursday or Tuesday-Saturday

EMS Offers:

  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits
  • Causal dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

Company Description

EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitchell D. Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients.

EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.