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Outsourced Customer Service Jobs in Virginia (NOW HIRING)

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Customer Service Assistant

Mclean, VA · On-site

$800 - $1.2K/wk

... Customer Service and Sales Representative Location: McLean, Virginia 22102 Company: NOVA ... outsourced sales, marketing, and brand development, helping businesses grow smarter, faster, and ...

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Outsourced Customer Service information

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$9

$18

$26

How much do outsourced customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for outsourced customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is an outsourced customer service?

An Outsourced Customer Service job involves handling customer inquiries, complaints, and support tasks on behalf of a company through a third-party service provider. Agents communicate with customers via phone, email, chat, or social media to resolve issues and provide assistance. Companies outsource customer service to improve efficiency, reduce costs, and offer 24/7 support. This role requires strong communication skills, problem-solving abilities, and familiarity with company policies.

What are the key skills and qualifications needed to thrive in outsourced customer service?

To thrive as an Outsourced Customer Service representative, you need strong communication, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and call center platforms is typically required. Excellent listening skills, patience, and adaptability set top performers apart in this field. These skills and tools are essential for efficiently resolving customer issues and ensuring a positive experience in a fast-paced, remote work environment.

What are the typical work environments and schedules for outsourced customer service?

Outsourced Customer Service roles are often performed in remote, call center, or hybrid settings, depending on the employer and client needs. Schedules can vary widely, with many companies offering 24/7 support, making evening, weekend, or rotating shifts common in this industry. You may work as part of a team handling high call or chat volumes and collaborate virtually with supervisors and peers for training and process updates. This flexibility allows for different work-life balance options, but it also requires commitment to consistent, reliable availability based on business demand.

What are the most commonly searched types of Outsourced Customer Service jobs in Virginia?

The most popular types of Outsourced Customer Service jobs in Virginia are:

What are popular job titles related to Outsourced Customer Service jobs in Virginia?

For Outsourced Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Outsourced Customer Service jobs in Virginia look for?

The top searched job categories for Outsourced Customer Service jobs in Virginia are:

Outsourced Customer Service jobs near you
Infographic showing various Outsourced Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative Agents

Bill Gosling Outsourcing

Hampton, VA • On-site

$17.50/hr

Full-time

Re-posted 12 days ago

Job description

Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
We are seeking detail-oriented and customer-focused Customer Service Representatives. This role is responsible for managing inbound and outbound customer requests, coordinating service appointments, and ensuring a seamless experience across all customer touchpoints.
Compensation: $17.50 per hour plus potential bonuses
What You'll Do:
Key Responsibilities:
  • Respond to inbound and outbound requests for priority service appointments via phone, email, chat, and customer portals
  • Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
  • Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
  • Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
  • Maintain accurate customer records and update account information in internal systems
  • Accurately document and disposition all interactions in call monitoring software
  • Process payments in compliance with CPI regulations (when applicable)
  • Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
  • Communicate service status updates to customers in a timely and professional manner
  • Support dispatch operations as needed to ensure efficient service delivery
  • Create and process invoices and maintain reporting requirements
  • Stay up to date on company products, services, and promotions
  • Maintain reliable attendance and consistent on-time performance
  • Perform additional duties as assigned

What We're Looking For:
  • Strong communication skills across phone, email, and chat channels
  • Ability to multitask in a fast-paced, high-volume environment
  • Excellent problem-solving and organizational skills
  • High attention to detail and accuracy
  • Customer-first mindset with a professional and positive attitude
  • Experience with scheduling systems, CRM tools, or call center software is an asset

Shift Availability:
  • Ability to work full-time (40-hours per week) year round.
  • Open Availability Monday to Friday from 8:00am to 9:00pm, Saturdays from 8:00am to 4:00pm

Work Environment & Location
  • For all hybrid positions we require a minimum of 3 months 100% onsite at the start of employment. Hybrid is assigned based on performance and attendance adherence.
  • Our office is located at 4410 E Claiborne Square, Hampton, VA 23666, USA

Why Join Us?
  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!

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