ZipRecruiter

Log In

1

Digital Customer Service Jobs in Virginia (NOW HIRING)

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of ...

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role of ...

Chesapeake Bank

Customer Service Associate

Williamsburg, VA · On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Chesapeake Bank

Customer Service Associate

Mathews, VA · On-site

$13.25 - $18.50/hr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Chesapeake Bank

Customer Service Associate

Mathews, VA

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Chesapeake Bank

Customer Service Associate

Gloucester, VA

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Chesapeake Bank

Customer Service Associate

Mathews, VA · On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Chesapeake Bank

Customer Service Associate

Gloucester, VA · On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Chesapeake Bank

Customer Service Associate

Williamsburg, VA · On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

next page

Showing results 1-20

All JobsDigital Customer Service JobsDigital Customer Service Jobs in Virginia

Digital Customer Service information

See Virginia salary details

$9

$18

$26

How much do digital customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for digital customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a digital customer service?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

What are the typical daily tasks and workflow for a digital customer service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What are the key skills and qualifications needed to thrive in digital customer service, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

What is the role of a digital customer service agent?

A digital customer service agent handles customer inquiries and issues through online channels such as chat, email, or social media. They provide support, resolve problems, and ensure customer satisfaction using communication skills and often customer service software tools. The role requires good digital literacy and the ability to work in a fast-paced, remote environment.

What are popular job titles related to Digital Customer Service jobs in Virginia?

For Digital Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Digital Customer Service jobs in Virginia look for?

The top searched job categories for Digital Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Digital Customer Service jobs?

Cities in Virginia with the most Digital Customer Service job openings:

Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Digital Customer Service Representative (DCSR)

Akina Pharmacy

Sterling, VA • On-site, Remote

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Company Overview
At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent.
Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let's build a healthier, happier community.
Position Summary
The Digital Customer Service Representative (DCSR) is a key player in Akina Pharmacy's commitment to providing exceptional service through digital communication channels. This role specializes in handling customer interactions via live chat, email, online reviews, and AI-assisted chatbot responses, ensuring timely, accurate, and compassionate communication.
As a DCSR, you will manage high volumes of online inquiries, resolve customer concerns efficiently, and maintain Akina Pharmacy's reputation by engaging with patients and providers across multiple digital platforms. You will also play an active role in refining AI chatbot responses and updating knowledge bases to enhance automation and improve customer satisfaction. Success in this position requires strong written communication skills, attention to detail, and the ability to handle multiple digital conversations simultaneously while maintaining performance metrics such as response time, resolution rate, and quality assurance.
At Akina Pharmacy, we value individuals who embody our core identity values of Excellence Always, Go-Getter's Unite, Compassion For All, and Called To Serve. If you thrive in a fast-paced, tech-driven environment and are passionate about providing efficient and high-quality digital customer service in the healthcare industry, this role is for you.
You will love it here if you are motivated by Akina's Core Identity Values:
  • Excellence Always
  • Go-Getter's Unite
  • Compassion For All
  • Called To Serve

You'll have success here if you value clear processes and get, want, and have capacity to do the following things:
Digital Customer Engagement: Provide prompt, professional, and compassionate responses to customer inquiries via online channels like email, live chat, social media, and company websites.. Ensure consistent, excellent communication that reflects Akina Pharmacy's core values and service standards. Personalize interactions to build trust and maintain positive relationships with patients and providers.
Response Time & Quality Assurance Meet or exceed strict response time goals ( Chat: < 1 minute, Email: < 30 minutes, Online reviews: <24 hours). Ensure responses are accurate, compliant (HIPAA), and solution-oriented. Maintain quality standards through clear, concise, and empathetic messaging.
Issue Resolution & Proactive Support: Troubleshoot and resolve customer concerns through clear, solution-focused communication. Collaborate with customer service representatives, pharmacists, and pharmacy technicians to escalate and resolve complex issues. Identify frequent inquiries and pain points, recommending process improvements for better service.
Reputation Management & Customer Feedback: Monitor, manage, and respond professionally to online reviews, addressing concerns and highlighting positive experiences. Track customer sentiment and recurring feedback trends, escalating key insights for service enhancements. Help maintain Akina Pharmacy's reputation by fostering constructive, brand-aligned engagement.
AI Chatbot Database Management: Review and analyze chatbot interactions to identify gaps in AI responses. Provide feedback and recommendations to improve the chatbot's accuracy, efficiency, and customer satisfaction. Regularly update and refine the customer service knowledge-base, ensuring it aligns with real-world customer needs. Work with internal teams to test and optimize chatbot responses based on evolving customer inquiries.
We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable for hitting the following numbers:
  • Coordinate chat interactions (50-60 per day)
  • Answer inbound email requests (50-60 per day)
  • Manage review responses (5-10 per week)

If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded.
Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
  • Gives clear directions and expectations
  • Makes sure you have the necessary tools
  • Delegates appropriately
  • Has effective meetings
  • Meets one-on-one with you quarterly or more, if needed
  • Rewards and recognizes your performance

Experience and Qualifications
  • Customer Service Experience:
    • Minimum of 1-2 years of experience in a customer service role, preferably in a digital call center or healthcare setting.
  • Strong Communication Skills:
    • Exceptional verbal and written communication skills with the ability to handle high-volume inbound and outbound communications professionally and empathetically.
  • Adaptability
    • Ability to handle multiple inquiries simultaneously across different digital channels.
  • Detail-Oriented and Organized:
    • Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment.
  • Technical Proficiency:
    • Proficient in using customer relationship management (CRM) systems, chat systems, and Microsoft Office applications (e.g., Word, Excel, Outlook); AI experience (e.g. ChatGPT, OpenAI, DataAnnotationTech) preferred.

Benefits & Perks
  • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
  • Paid time off (vacation and sick time): Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.
  • Paid Holidays (8 scheduled): Enjoy eight scheduled paid holidays to celebrate and spend quality time with loved ones.
  • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
  • Rewards & Recognition Program: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program.

Apply