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Bitwarden

Digital Customer Success Manager

... services. As a representative of Bitwarden values, your primary goal is to promote adoption ... Instead, the Digital Customer Success Manager will operate a pooled coverage motion, using product ...

Karbon

Digital Customer Success Lead

About the Role We're hiring a Digital Customer Success Lead. This is a builder role. You will ... Background in accounting, professional services software, or fintech. Why Work at Karbon? * Gain ...

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How much do digital customer service jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for digital customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily tasks and workflow for a Digital Customer Service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What jobs pay 4000 a week without a degree?

In digital customer service roles, high earnings of $4,000 or more per week are uncommon without specialized skills or experience. Typically, such income levels are associated with sales positions, freelance consulting, or entrepreneurial ventures that require strong communication skills, industry knowledge, or self-employment. Most customer service jobs pay hourly wages that do not reach this weekly amount without additional commissions or bonuses.

How to make $1000 a week remotely?

A digital customer service role can contribute to earning $1000 a week remotely by working multiple shifts, handling high-volume customer inquiries, and developing specialized skills such as CRM software proficiency. Increasing your hours, gaining experience, and pursuing certifications can help boost your income in this field.

What is a Digital Customer Service job?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

How to make 25 dollars an hour online?

Digital Customer Service roles often pay around $15 to $25 per hour, depending on experience and company. To earn $25 an hour, focus on developing strong communication skills, familiarity with customer service software, and obtaining relevant certifications if needed. Many positions offer flexible schedules and remote work options, making it possible to reach this income level with consistent performance.

What are the key skills and qualifications needed to thrive in the Digital Customer Service position, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

What is an example of digital customer service?

Digital customer service involves providing support and assistance to customers through online channels such as live chat, email, social media, or messaging apps. Customer service representatives in this field use tools like CRM software and communication platforms to resolve issues efficiently and improve customer satisfaction.
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Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
DIGITAL CUSTOMER SERVICE SPECIALIST

DIGITAL CUSTOMER SERVICE SPECIALIST

MESSERLI & KRAMER P.A.

Minneapolis, MN • On-site

$19 - $22/hr

Full-time

Posted 4 days ago

Job description

Description:

Summary:

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Digital Customer Service Specialist to join our team in Plymouth, MN. This position handles all digital communications with regards to consumer facing emails. Ultimately this will facilitate our ability to recover outstanding debts on client accounts by creating a positive consumer experience while, in many cases, negotiating to satisfy debt quickly and responsibly.


Essential Functions and Duties:

  • Communicating with Consumers and 3rd parties by email.
  • Ensure that while communicating with consumers and 3rd parties you’re cognizant of which clients have restrictions on the communication.
  • Negotiating repayment of debts according to firm/client standards.
  • Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
  • Accurately enter data into outbound emails & establishing a tracking system to ensure all emails are responded to (within client standards)
  • Review consumer files, keeping confidentiality at the highest level
Requirements:

Required Education & Experience:

  • High School Diploma/GED
  • 1-2 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required.

Competencies:

  • Excellent communication and people skills
  • Organized, self-motivated, and goal-oriented
  • Ability to manage stressful situations while maintaining composure
  • Ability to be confident and engaging as well as polite and compassionate
  • Attention to detail and ability to reason and think quickly when negotiating
  • Attention to detail with regards to email tracking to ensure each email sent in has an email response.
  • Strong working knowledge of MS Office (specifically Outlook and Excel).

Work Environment and Physical Demands:

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.


All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.


Wage Disclaimer: The starting wage for this position is $19-$22/hour.


About Us:

The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships—making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind.