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How much do digital customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for digital customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily tasks and workflow for a digital customer service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What is the role of a digital customer service agent?

A digital customer service agent handles customer inquiries and issues through online channels such as chat, email, or social media. They provide support, resolve problems, and ensure customer satisfaction using communication skills and often customer service software tools. The role requires good digital literacy and the ability to work in a fast-paced, remote environment.

What is a digital customer service?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

What are the key skills and qualifications needed to thrive in digital customer service, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

More about Digital Customer Service jobs

What cities are hiring for Digital Customer Service jobs?

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What are the most commonly searched types of Digital Customer Service jobs?

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What states have the most Digital Customer Service jobs?

States with the most job openings for Digital Customer Service jobs include:

What job categories do people searching Digital Customer Service jobs look for?

The top searched job categories for Digital Customer Service jobs are:

Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Digital Customer Service Specialist

United Community Bank

Laurens, SC • On-site

$32K - $67K/yr

Full-time

Posted 8 days ago

Job description

Customer support for Business, Personal Online Account opening and Online Loans. Responsible for working/monitoring all incoming online loan and deposit accounts daily through the system consoles and the onboarding of the accounts thereafter. Reach out to all business loan customers to ensure the loan is an authentic request and collect beneficial ownership requirements.


  • Focus on delivering first call resolution
  • Analyze account data received in to the OAO and Minute Lender console including risk arms to identify accounts to be declined or commenced
  • Analyze loan data received in the Online Loan console including but not limited to customer data and beneficial ownership documentation in order to remain compliant
  • Pull daily reports for account monitoring
  • As needed review and process NSF items daily by the established deadline
  • As needed review DDA and SAV account exceptions daily
  • As needed review DDA and SAV deficit balance reports weekly
  • As needed review DDA and SAV non-post daily
  • As needed review Zero balance accounts daily
  • Maintain the onboarding customer process
  • Follow maintain processes and procedures for each working area within the OAO consoles
  • Maintain tracking of the onboarding process of each new account
  • Review account transaction history for accounts opened within the online portal to monitor for fraud placing holds on funds as needed
  • Support any additional products, services, features, digital channels, etc.
  • Customer correspondence to collect required support documents for all account types
  • Conduct customer outreach in order to determine customer needs for cross-sell of bank products and services
  • Support customers via all support channels during high call volume events including but not limited to mergers
  • Other duties as assigned

  • High School Diploma or equivalent required
  • Minimum 3 years in Customer Contact Center environment or financial industry experience preferred
  • Ability to analyze reports and report analytics to the Digital Branch Manager
  • Proficient in email, chat and other forms of electronic communication
  • Demonstrated ability to make informed decisions quickly and accurately while weighing risk for the bank
  • Extensive knowledge of bank products and services, procedures, and internal systems
  • Knowledge of account styling and required documents
  • Attention to detail, interpersonal skills and time management
  • Self-directed with excellent organizational skills, ability to perform without direct supervision
  • Ability to write and communicate processes and procedures
  • Demonstrates the company culture; continuous learner
  • Self-starter
  • Proficient follow-up and follow-through
  • Strong written and verbal communication skills
  • Ability to work a flexible, rotating schedule
  • Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc

  • Must be able to pass a criminal background & credit check
  • This is a full-time, non-remote position that requires schedule flexibility to work evenings and weekends as needed.


FLSA Status: Non-Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


USD $32,146.00 - USD $45,185.00 /Yr.

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