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Digital Customer Service Jobs in Ohio (NOW HIRING)

Rumpke

Digital Advertising Specialist

Cincinnati, OH · On-site

The Digital Advertising Specialist will work closely with the Sr. Digital Marketing Manager, this ... Partner with communications, sales, and customer service teams to ensure advertising aligns with ...

Winsupply

Digital Operations Coordinator

Moraine, OH · On-site

Support service employees assist entrepreneurs in achieving their dreams through finance ... This position reports to the Team Lead, Digital Customer Experience and is based in Dayton, Ohio.

Only Data Entry

Remote Customer Service

Lima, OH · On-site

$15.50 - $21/hr

Remote Customer Service Lima, OH, United States Job Openings Remote Customer Service Important: You ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

Hibu

Customer Service Representative

Columbus, OH · On-site

$15 - $20.25/hr

Digital Product Support Specialist Help small businesses succeed online! If you're passionate about ... We're looking for candidates with at least 1 year of professional customer service experience ...

Pizza Hut

Customer Service

Portsmouth, OH · On-site

$13 - $17.50/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal ...

Pizza Hut

Customer Service

Ironton, OH · On-site

$12.50 - $17/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal ...

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How much do digital customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for digital customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the typical daily tasks and workflow for a digital customer service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What is the role of a digital customer service agent?

A digital customer service agent handles customer inquiries and issues through online channels such as chat, email, or social media. They provide support, resolve problems, and ensure customer satisfaction using communication skills and often customer service software tools. The role requires good digital literacy and the ability to work in a fast-paced, remote environment.

What is a digital customer service?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

What are the key skills and qualifications needed to thrive in digital customer service, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

What are popular job titles related to Digital Customer Service jobs in Ohio? For Digital Customer Service jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Digital Customer Service jobs in Ohio look for? The top searched job categories for Digital Customer Service jobs in Ohio are:
What cities in Ohio are hiring for Digital Customer Service jobs? Cities in Ohio with the most Digital Customer Service job openings:
Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in Ohio as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Senior Marketing Director of Digital Strategy

Sherwin-Williams

Cleveland, OH • On-site

$150 - $210/hr

Other

Posted 17 days ago

Sherwin-Williams rating

7.6

Company rating: 7.6 out of 10

Based on 678 frontline employees who took The Breakroom Quiz

226th of 536 rated manufacturers

Job description

Reporting to the VP of Digital Customer Experience for the Performance Coatings Group (PCG), the Senior Director of Digital Marketing Strategy will lead the transformation of PCG’s digital and marketing capabilities across our industrial divisions. This role combines strategic leadership in digital customer experience, eCommerce, marketing technology, and Web CMS with operational oversight of shared services, and digital platform governance. The Senior Director will be highly influential driving measurable outcomes with internal and external customer satisfaction, new whitespace opportunities, and digital engagement by aligning cross-functional teams across Marketing, IT, Operations, Sales and Finance. This digital leader will bring an AI-first mindset, helping the digital marketing organization responsibly identify, prioritize, and scale AI-enabled ways of working that improve customer experience, marketing effectiveness, team productivity, and business impact.

Additional Details:
  • This position will require at least 20% travel.
  • This role is not remote/hybrid. This role will report to Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115.
  • Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
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