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Metlife Customer Service Jobs in Ohio (NOW HIRING)

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions ... Why Join MetLife Legal Plans? $20.00 per hour 40 Hours Per Week Monday-Friday Schedule No Weekends ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans 40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire August ...

U-Haul

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Trotwood, OH · On-site

$14.25 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Hamilton, OH · On-site

$13.75 - $18.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

customer service representative

Cincinnati, OH · On-site

$15.25 - $21/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

West Carrollton, OH · On-site

$14.25 - $19.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Louisville, OH · On-site

$15 - $20.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Columbus, OH · On-site

$11 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Columbus, OH · On-site

$11 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Dublin, OH · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Kent, OH · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Toledo, OH · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Cincinnati, OH

$15.25 - $20.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Toledo, OH · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

U-Haul

Customer Service Representative

Columbus, OH · On-site

$11 - $12/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ...

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All JobsMetlife Customer Service JobsMetlife Customer Service Jobs in Ohio

Metlife Customer Service information

See Ohio salary details

$9

$17

$25

How much do metlife customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for metlife customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a MetLife customer service?

A MetLife Customer Service job involves assisting customers with inquiries about insurance policies, claims, billing, and account management. Representatives provide support via phone, email, or chat, helping customers understand their coverage, resolve issues, and process requests efficiently. Strong communication, problem-solving skills, and knowledge of MetLife products are essential for success in this role.

What are typical daily responsibilities for a MetLife customer service representative?

As a Metlife Customer Service representative, your daily responsibilities include responding to customer inquiries by phone, email, or chat, assisting with policy information, processing claims, updating account details, and helping resolve billing or coverage questions. You’ll often collaborate with other departments, such as claims or underwriting, to ensure customers receive accurate and timely information. The role requires multitasking, meeting performance targets, and adapting quickly to new policies or product updates. This fast-paced but supportive environment offers the chance to develop valuable customer service and insurance industry skills.

What are the key skills and qualifications needed to thrive in the MetLife customer service position, and why are they important?

To thrive as a Metlife Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and, at times, knowledge of insurance products or licensing can be advantageous. Excellent listening skills, patience, and a customer-focused attitude help individuals excel in supporting clients and resolving concerns. These competencies are key to delivering positive customer experiences and maintaining Metlife’s reputation for responsive service.

What are popular job titles related to Metlife Customer Service jobs in Ohio?

For Metlife Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Metlife Customer Service jobs in Ohio look for?

The top searched job categories for Metlife Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Metlife Customer Service jobs?

Cities in Ohio with the most Metlife Customer Service job openings:

Metlife Customer Service jobs near you
Infographic showing various Metlife Customer Service job openings in Ohio as of August 2026, with employment types broken down into 52% Full Time, 19% Part Time, and 29% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Service Rep

SkySource Solutions

Cleveland, OH • On-site

$20/hr

Other

Re-posted 27 days ago

Job description

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans
40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire
August Start Class: August 10, 2026 (20 openings)
September Start Class: September 14, 2026 (20 openings)
SkySource Solutions is proud to be the exclusive staffing partner for MetLife Legal Plans, the nation's leading provider of legal benefits. We are seeking 40 Customer Service Center Representatives to join a rapidly growing organization dedicated to helping millions of families access affordable legal services.
If you are passionate about helping people, enjoy solving problems, and thrive in a customer-focused environment, this is an outstanding opportunity to join a respected national brand with long-term career potential.
Why Join MetLife Legal Plans?
$20.00 per hour
40 Hours Per Week
Monday-Friday Schedule
No Weekends
Paid Training
Career Growth Opportunities
Hybrid Work Potential After Training & Performance Milestones
Work for a Company Serving Nearly 5 Million Families Nationwide
Opportunity to Become a Permanent Employee
About the Role
As a Client Service Center Representative, you will be the first point of contact for members, prospective members, and attorneys. You will assist callers with questions regarding legal plan benefits, attorney referrals, eligibility, website access, enrollments, and service-related inquiries.
This role is ideal for candidates with strong communication skills, a positive attitude, and a genuine desire to help others.
Daily Responsibilities
  • Handle approximately 55-60 inbound calls per day
  • Assist members with legal plan questions and coverage details
  • Provide attorney referrals
  • Support website navigation and digital self-service tools
  • Process enrollments and cancellations
  • Investigate eligibility issues
  • Document customer interactions within CRM and ticketing systems
  • Support email and chat communications when assigned
  • Deliver exceptional customer service with professionalism and empathy
Training & Work ScheduleTraining Schedule
Monday-Friday 8:30 AM - 5:00 PM
Post-Training Schedules
Candidates must be available to work within the operating hours of:
7:55 AM - 8:05 PM EST
Potential schedules include:
  • 7:55 AM - 4:25 PM
  • 8:30 AM - 5:00 PM
  • 9:00 AM - 5:30 PM
  • 9:30 AM - 6:00 PM
  • 10:00 AM - 6:30 PM
  • 10:30 AM - 7:00 PM
  • 11:35 AM - 8:05 PM
Schedules are assigned by seniority based on company process.
Hybrid Work Opportunity
Initially, all employees will work onsite for:
  • Training period
  • Additional 60 days following training
After demonstrating strong attendance, performance, and work habits, employees may qualify for a hybrid schedule:
2 Days In Office
3 Days Work From Home
Wednesday is a required office day.
Employees working remotely must have:
  • Reliable internet (100+ Mbps recommended)
  • Dedicated workspace
  • Quiet, distraction-free environment
What We're Looking ForRequired Qualifications
  • 2-5+ years of customer service experience
  • Strong verbal communication skills
  • Professional phone presence
  • Ability to multitask across multiple computer systems
  • Strong attention to detail
  • Problem-solving and critical thinking abilities
  • Excellent time management
  • Positive, team-oriented attitude
Preferred Experience
  • Call Center Environment
  • Zendesk or CRM Systems
  • Cisco or Contact Center Technology
  • Microsoft Outlook, Teams, Word, and Excel
  • Legal Services Industry
  • Healthcare Scheduling
  • Hospitality Customer Service
  • Financial Services Customer Support
Education
Preferred:
  • Bachelor's Degree
Also Considered:
  • Associate Degree
  • Some college coursework plus substantial customer service experience

Bilingual Candidates Encouraged to Apply
Spanish-English bilingual professionals are highly desired and strongly encouraged to apply.
Interview ProcessStep 1
SkySource Solutions Interview & Qualification Review
Step 2
Skills Assessment
Step 3
Candidate Presentation to MetLife Legal Plans
Step 4
Final Selection & Offer
Apply Today!
These classes are expected to fill quickly.
If you're looking for a company that values customer service, professional growth, teamwork, and making a positive impact on people's lives, we want to hear from you.
SkySource Solutions Exclusive Staffing Partner of MetLife Legal Plans
Cleveland, Ohio
$20.00/Hour
Start Dates: August 10, 2026 & September 14, 2026
40 Immediate Openings Available
Apply now and launch your next career opportunity with SkySource Solutions and MetLife Legal Plans!

Apply