ZipRecruiter

Log In

1

Inbound Customer Service Representative Jobs in Ohio

Robert Half

Customer Service Representative

Wooster, OH · On-site

$20 - $22/hr

We are looking for a Customer Service Representative to join a team in Wooster, Ohio on a Contract ... Respond to inbound customer calls and provide prompt, detail-focused assistance. * Enter customer ...

RemX

Be Seen First

URGENT HIRING - Customer Service Representative- 17/hr.- Onsite

Cincinnati, OH · On-site

$17/hr

URGENT HIRING - Customer Service Representative Immediate Interviews Available | Hiring This Week ... Handle inbound customer service calls professionally and efficiently * Answer questions regarding ...

New

Robert Half

Customer Service Representative

Brunswick, OH · On-site

$18 - $20/hr

We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio ... Respond to inbound customer calls and emails with professionalism, providing clear updates on ...

RemX

Be Seen First

Quick Hire | Call Center Customer Service Representative

Cincinnati, OH · On-site

$17/hr

Call Center Customer Service Representative Location: Cincinnati, OH 45227 (Onsite) Pay Rate: $17 ... Answer inbound customer calls in a professional and courteous manner * Provide accurate information ...

New

next page

Showing results 1-20

All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Ohio

Inbound Customer Service Representative information

See Ohio salary details

$9

$15

$24

How much do inbound customer service representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for inbound customer service representative in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.
More about Inbound Customer Service Representative jobs
What are the most commonly searched types of Inbound Customer Service Representative jobs in Ohio? The most popular types of Inbound Customer Service Representative jobs in Ohio are:
What are popular job titles related to Inbound Customer Service Representative jobs in Ohio? For Inbound Customer Service Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Ohio look for? The top searched job categories for Inbound Customer Service Representative jobs in Ohio are:
What are popular job titles related to Inbound Customer Service Representative jobs in OH? For Inbound Customer Service Representative jobs in OH, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Customer Service Representative - Financial Services

Trispoke Managed Services Pvt Ltd

Columbus, OH • On-site

$15 - $20.25/hr

Other

Posted 3 days ago

New

Job description

Job Title: Customer Service Representative - Financial Services
Location: Columbus Ohio
Duration: Contract
Employment Type: Full-Time
Job Overview
We are seeking motivated and customer-focused Customer Service Representatives to support clients by handling inbound service inquiries related to financial accounts, online services, mobile applications, and account-related requests. The ideal candidate will possess excellent communication skills, thrive in a fast-paced environment, and be committed to delivering exceptional customer service.
Key Responsibilities
Handle inbound customer calls regarding account services and general inquiries.
Provide accurate and timely resolution to customer concerns.
Assist customers with online account access, digital platforms, and mobile applications.
Deliver exceptional customer service while maintaining quality and productivity standards.
Navigate multiple systems simultaneously to research and resolve customer issues.
Document customer interactions accurately.
Collaborate with team members to ensure a seamless customer experience.
Adapt quickly to changing priorities in a fast-paced contact center environment.
Maintain confidentiality and comply with company policies and procedures.
Required Qualifications
Associate or bachelor's Degree required.
Previous Call Center/Contact Center experience required.
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Strong computer navigation and data entry skills.
Ability to work independently and as part of a team.
Preferred Qualifications
Experience in the financial services or banking industry.
Knowledge of financial products and account servicing.
Experience supporting online banking or digital financial platforms.
#CustomerService #CustomerSupport #CallCenter #ContactCenter #FinancialServices #Banking #ClientSupport #CustomerCare #OhioJobs #Hiring #CSR #InboundCalls #FinanceJobs #CareerOpportunity #CustomerExperience #ContractJobs

Apply