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Inbound Customer Service Representative Jobs in Ohio

BuzzClan LLC

CSR

Cincinnati, OH · On-site

$15 - $19.25/hr

Company Description Customer Service Representative (Call Center) Location: Kingsley Dr. Cincinnati ... Handle inbound customer calls in a professional and courteous manner * Communicate fluently in ...

Robert Half

Customer Service Representative

Brunswick, OH · On-site

$18 - $20/hr

We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio ... Responsibilities: • Respond to inbound customer calls and emails with professionalism, providing ...

SkySource Solutions

Be Seen First

Inbound Customer Service Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions ... Handle approximately 55-60 inbound calls per day * Assist members with legal plan questions and ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Ohio

Inbound Customer Service Representative information

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$9

$15

$24

How much do inbound customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for inbound customer service representative in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What are Inbound Customer Service Representatives?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by Inbound Customer Service Representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Representative, and why are they important?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What Is an Inbound Customer Service Representative?

An inbound customer service representative answers incoming calls and offers support to customers. As an inbound customer service representative, you can work in a wide range of industries and may answer questions, handle complaints, resolve issues, and process orders. Your duties may also involve assisting other departments to facilitate sales of products in the company portfolio. To pursue a career as an inbound customer service representative, you typically need at least a high school diploma or GED certificate and relevant work experience. You may also need to obtain a state license if you pursue work with financial and insurance companies. Additional qualifications include excellent customer service, communication, and analytical skills, as well as technical and product knowledge to assist with customer inquiries.

More about Inbound Customer Service Representative jobs
What are the most commonly searched types of Inbound Customer Service Representative jobs in Ohio? The most popular types of Inbound Customer Service Representative jobs in Ohio are:
What are popular job titles related to Inbound Customer Service Representative jobs in Ohio? For Inbound Customer Service Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Ohio look for? The top searched job categories for Inbound Customer Service Representative jobs in Ohio are:
What are popular job titles related to Inbound Customer Service Representative jobs in OH? For Inbound Customer Service Representative jobs in OH, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Ohio as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Customer Service Representative

Crea Services LLC

Cincinnati, OH • On-site

$15.25 - $21/hr

Other

Posted 12 days ago

Job description

Job Title: Customer Service Representative (Call Center)

Location: Cincinnati, OH (Onsite)
Shift: 8-Hour Shift (Monday Friday, between 8:00 AM 8:00 PM)

Job Summary

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our onsite Call Center team in Cincinnati, OH. The ideal candidate will be responsible for handling inbound customer calls, resolving inquiries efficiently, and delivering an exceptional customer experience while adhering to company policies and procedures.

Key Responsibilities

  • Handle inbound customer service calls professionally and courteously.
  • Resolve customer inquiries during the first interaction whenever possible.
  • Provide accurate information regarding banking products, services, and policies.
  • Maintain customer confidentiality and ensure compliance with company policies.
  • Accurately update customer information and complete required documentation.
  • Perform data entry and maintain call records using internal systems.
  • Educate customers on available products and services while identifying appropriate upselling and cross-selling opportunities.
  • Complete follow-up requests within established service levels.
  • Collaborate with team members to improve customer satisfaction and operational efficiency.
  • Stay up to date with banking products, procedures, and service guidelines.

Required Qualifications

  • High School Diploma or equivalent.
  • Previous Customer Service or Call Center experience preferred.
  • Excellent verbal communication and active listening skills.
  • Strong customer service and problem-solving abilities.
  • Basic computer skills with accurate data entry experience.
  • Ability to work in a fast-paced, high-volume call center environment.
  • Professional telephone etiquette and strong interpersonal skills.

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