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Inbound Customer Service Representative Jobs in Ohio

Robert Half

Customer Service Representative

Brunswick, OH · On-site

$18 - $20/hr

We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio ... Responsibilities: • Respond to inbound customer calls and emails with professionalism, providing ...

SkySource Solutions

Be Seen First

Inbound Customer Service Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions ... Handle approximately 55-60 inbound calls per day * Assist members with legal plan questions and ...

Leavitt Group

Personal Lines CSR

Zanesville, OH · On-site

$36K - $48K/yr

Customer Service Representative Leavitt Group Midwest , a Leavitt Group affiliate, is looking for a ... Answer inbound customer service calls and respond to policyholder inquiries. * Assist customers ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Ohio

Inbound Customer Service Representative information

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$9

$15

$24

How much do inbound customer service representative jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for inbound customer service representative in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What are Inbound Customer Service Representatives?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by Inbound Customer Service Representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an Inbound Customer Service Representative, and why are they important?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What Is an Inbound Customer Service Representative?

An inbound customer service representative answers incoming calls and offers support to customers. As an inbound customer service representative, you can work in a wide range of industries and may answer questions, handle complaints, resolve issues, and process orders. Your duties may also involve assisting other departments to facilitate sales of products in the company portfolio. To pursue a career as an inbound customer service representative, you typically need at least a high school diploma or GED certificate and relevant work experience. You may also need to obtain a state license if you pursue work with financial and insurance companies. Additional qualifications include excellent customer service, communication, and analytical skills, as well as technical and product knowledge to assist with customer inquiries.

More about Inbound Customer Service Representative jobs
What are the most commonly searched types of Inbound Customer Service Representative jobs in Ohio? The most popular types of Inbound Customer Service Representative jobs in Ohio are:
What are popular job titles related to Inbound Customer Service Representative jobs in Ohio? For Inbound Customer Service Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Ohio look for? The top searched job categories for Inbound Customer Service Representative jobs in Ohio are:
What are popular job titles related to Inbound Customer Service Representative jobs in OH? For Inbound Customer Service Representative jobs in OH, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Ohio as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

0013 - Inbound Customer Care Representative

PBS Animal Health

Massillon, OH

$16 - $17/hr

Full-time

Re-posted 20 days ago

Job description

JOB TITLE: Inbound Customer Care Representative
DEPARTMENT: Customer Care
REPORTS TO: Customer Care Manager
STATUS: Full-time / Hourly Monday through Friday 9:30 am to 6 pm.
BASIC FUNCTION: The Inbound Customer Care Representative will be responsible for inbound calls from customers nationwide. They should exceed internal and external customer expectations while maintaining our company’s vision to be a preferred, primary provider of health products for commercial livestock, horses, companion animals and their owners.
RESPONSIBILITIES:
  • Provide the highest level of customer service to both our internal and external customers.
  • Service each call fully by accurately taking orders, answering questions, handling customer relations, or referring calls to the appropriate parties.
  • Perform up-selling and cross-selling techniques when applicable!
  • Maintain customer satisfaction by following up on orders, backorders, substitutions, shipping, etc.
  • Participate in sales blitz’s and promotions to build sales
  • Attend sales and training opportunities as assigned for improving product knowledge and sales/customer service skills.
  • Perform any other related duties as assigned or as the situation dictates.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Ability to acquire knowledge through extensive training regarding our animal health products and their applications as well as customer service/sales skills
  • Perform basic computer skills such as using the internet/email
  • Communicate with the utmost professionalism both verbally (over the phone) and written (via email)
  • Organization, time-management, problem-solving, attention to detail
  • Ability to express and share ideas within a team environment.
  • Capable of working independently or as part of a team
EDUCATION AND EXPERIENCE: This position requires a high-school diploma or equivalent. Sales experience and/or livestock/animal experience required.

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