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Inbound Customer Service Representative Jobs in Ohio

Hired by Matrix

Customer Service Representative

Columbus, OH · On-site

$15 - $20.25/hr

Customer Service Representative Are you ready to build your career by joining a global financial ... Experience handling inbound calls and customer inquiries Preferences: * College degree or previous ...

TruGreen

Senior Customer Service Representative

Fairfield, OH · On-site

$18.25 - $25/hr

Receives inbound customer service calls, assesses root cause(s) of customer issues, and resolves ... representative of those that must be met by an employee to successfully perform the essential ...

InnoSource

Customer Service Representative

Columbus, OH · On-site

$16.25/hr

Customer Service Representative Dreaming of a Career Where You Can Make a Difference From Home ... This is an inbound-only role. You'll never be asked to make cold calls or push sales. Just focus on ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Ohio

Inbound Customer Service Representative information

See Ohio salary details

$9

$15

$24

How much do inbound customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound customer service representative in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are the most commonly searched types of Inbound Customer Service Representative jobs in Ohio?

The most popular types of Inbound Customer Service Representative jobs in Ohio are:

What are popular job titles related to Inbound Customer Service Representative jobs in Ohio?

For Inbound Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Ohio look for?

The top searched job categories for Inbound Customer Service Representative jobs in Ohio are:

What are popular job titles related to Inbound Customer Service Representative jobs in OH?

For Inbound Customer Service Representative jobs in OH, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Customer Service Representative

Hired by Matrix

Columbus, OH • On-site

$15 - $20.25/hr

Other

Re-posted 5 days ago

Job description

Customer Service Representative

Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Customer Service Representative.

Position Type:

  • Contract
  • On-site

Required:

  • 1 year of customer service, sales, or call center experience
  • Ability to contribute in a fast-paced, team-oriented environment
  • Aptitude to multitask and adjust quickly to changes
  • Highly professional, career-driven, and committed to World-Class Service
  • Strong customer service and communication skills
  • Experience handling inbound calls and customer inquiries

Preferences:

  • College degree or previous contact center experience

Responsibilities:

  • Handle incoming phone calls regarding service inquiries on accounts
  • Respond with accuracy and efficiency, meeting key department performance metrics
  • Provide functional support in Cash Management products and services, Online and Mobile app, and general account or financial-related inquiries
  • Work professionally, team-oriented, and meet performance goals

Get in Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Bharat at 862-658-6248 to learn more.

Apply