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Inbound Customer Service Representative Jobs in Ohio

Leavitt Group

Personal Lines CSR

Zanesville, OH · On-site

$36K - $48K/yr

Customer Service Representative Leavitt Group Midwest , a Leavitt Group affiliate, is looking for a ... Answer inbound customer service calls and respond to policyholder inquiries. * Assist customers ...

Leavitt Group

Personal Lines CSR

Zanesville, OH · On-site

$36K - $48K/yr

Customer Service Representative Leavitt Group Midwest , a Leavitt Group affiliate, is looking for a ... Answer inbound customer service calls and respond to policyholder inquiries. * Assist customers ...

InnoSource

Customer Service Representative

Hamilton, OH · On-site

$18/hr

As a customer service representative you will be taking 100% inbound calls surrounding general products, account information, and online banking * Provide outstanding service and build relationships ...

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All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Ohio

Inbound Customer Service Representative information

See Ohio salary details

$9

$15

$24

How much do inbound customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for inbound customer service representative in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

More about Inbound Customer Service Representative jobs

What are the most commonly searched types of Inbound Customer Service Representative jobs in Ohio?

The most popular types of Inbound Customer Service Representative jobs in Ohio are:

What are popular job titles related to Inbound Customer Service Representative jobs in Ohio?

For Inbound Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Inbound Customer Service Representative jobs in Ohio look for?

The top searched job categories for Inbound Customer Service Representative jobs in Ohio are:

What are popular job titles related to Inbound Customer Service Representative jobs in OH?

For Inbound Customer Service Representative jobs in OH, the most frequently searched job titles are:

Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Call Center Agent / Customer Retention Representative

Apptad

Cincinnati, OH • On-site

$17/hr

Other

Re-posted 25 days ago

Job description

Customer Service Call Center Representative
Location: Cincinnati, OH
Duration: 3-4 Months (Contract)
Employment Type: W2 (Subcontractors Only)
Pay Rate: $17/hour (All Inclusive)
Shift: 8-hour shifts between 8:00 AM - 8:00 PM, Monday-Friday (Core business hours: 8:00 AM - 5:00 PM)
General Function
The Call Center Customer Service Representative is responsible for handling inbound customer telephone calls while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. The position requires adherence to the bank's policies, procedures, and risk framework to ensure a positive and compliant customer experience.
Key Responsibilities
  • Handle inbound customer calls in a professional and courteous manner.
  • Provide accurate information regarding banking products, services, and policies.
  • Resolve customer inquiries during the initial call without unnecessary transfers.
  • Complete required follow-ups within committed timelines.
  • Maintain strict customer confidentiality and comply with departmental policies.
  • Accurately enter, update, and verify customer information in internal systems.
  • Initiate and complete documentation and request forms as required.
  • Effectively use computer systems for call tracking, troubleshooting, and data entry.
  • Educate customers on bank products and services, including upselling and cross-selling when appropriate.
  • Identify and recommend process improvements that enhance productivity and customer satisfaction.
  • Continuously update knowledge of banking products, services, and procedures.
  • Perform other duties as assigned.
Minimum Qualifications & Skills
  • High school diploma or equivalent required.
  • Basic computer skills with the ability to perform accurate data entry.
  • Knowledge of banking products and procedures is a plus.
  • Prior customer service or call center experience preferred.
  • Excellent verbal communication skills and professional telephone etiquette.
  • Strong problem-solving skills with a customer-focused approach.
  • Ability to work in a fast-paced, onsite call center environment.
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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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