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Digital Customer Service Jobs in Minnesota (NOW HIRING)

Adams MultiMedia

Customer Service - Assistant

Aitkin, MN · On-site

$16 - $18/hr

Do you enjoy interacting with people and staying on top of digital tools and office systems? We're looking for a Part-time Customer Service / Office Clerical Assistant for 25 hrs/wk to join our team.

Wells Fargo

Customer Service Representative

Minneapolis, MN · On-site

$16.75 - $22.75/hr

Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed * Receive direction from customer service ...

Robert Half

Customer Service Representative

Saint Paul, MN · On-site

$25.65 - $29.70/hr

Use digital tools and Microsoft Office applications to manage correspondence, track activity, and support daily customer service operations. * Take on additional customer support or administrative ...

Sherwin-Williams

Customer Service Specialist

Duluth, MN · On-site

$17.02 - $20/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

Walgreens

Customer Service Associate

Saint Paul, MN · On-site

$14.25 - $19.50/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

Walgreens

Customer Service Associate

Minneapolis, MN · On-site

$15.25 - $21/hr

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up ...

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All JobsDigital Customer Service JobsDigital Customer Service Jobs in Minnesota

Digital Customer Service information

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How much do digital customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for digital customer service in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What are the typical daily tasks and workflow for a digital customer service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What is the role of a digital customer service agent?

A digital customer service agent handles customer inquiries and issues through online channels such as chat, email, or social media. They provide support, resolve problems, and ensure customer satisfaction using communication skills and often customer service software tools. The role requires good digital literacy and the ability to work in a fast-paced, remote environment.

What is a digital customer service?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

What are the key skills and qualifications needed to thrive in digital customer service, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

What are popular job titles related to Digital Customer Service jobs in Minnesota? For Digital Customer Service jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Digital Customer Service jobs in Minnesota look for? The top searched job categories for Digital Customer Service jobs in Minnesota are:
Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

DIGITAL CUSTOMER SERVICE SPECIALIST

MESSERLI KRAMER P.A.

Plymouth, MN • On-site

$17.75 - $23.50/hr

Other

Posted 19 days ago

Job description

Summary:

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Digital Customer Service Specialist to join our team in Plymouth, MN. This position handles all digital communications with regards to consumer facing emails. Ultimately this will facilitate our ability to recover outstanding debts on client accounts by creating a positive consumer experience while, in many cases, negotiating to satisfy debt quickly and responsibly.


Essential Functions and Duties:

  • Communicating with Consumers and 3rd parties by email.
  • Ensure that while communicating with consumers and 3rd parties you’re cognizant of which clients have restrictions on the communication.
  • Negotiating repayment of debts according to firm/client standards.
  • Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
  • Accurately enter data into outbound emails & establishing a tracking system to ensure all emails are responded to (within client standards)
  • Review consumer files, keeping confidentiality at the highest level

Compensation details: 19-22 Hourly Wage


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