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Chat Representative Jobs in Minnesota (NOW HIRING)

Collabera

Customer Service Representative

Eagan, MN · On-site

$16.25 - $22.25/hr

The Collabera Way represents our fundamentals beliefs and is founded on the following building ... email, chat, etc. Skills: Customer service experience required, preferably in a call center ...

Minnesota Jobs

Customer Service Representative

Hugo, MN · On-site

$19 - $21/hr

Provide backup territory coverage (via phone, chat and email) in the Sales Representative's absence. * Provide pricing and shipping quotes as requested by sales and their customers. Your Shift:

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Chat Representative information

See Minnesota salary details

$11

$20

$33

How much do chat representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for chat representative in Minnesota is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.60 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Minnesota?

The most popular types of Chat Representative jobs in Minnesota are:

What are popular job titles related to Chat Representative jobs in Minnesota?

For Chat Representative jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Minnesota look for?

The top searched job categories for Chat Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Chat Representative jobs?

Cities in Minnesota with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Minnesota as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $43,205 per year, or $20.8 per hour.

Customer Service Representative

Mankato, MN

Global Channel Management, Inc.
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Management, Inc.external

$12/hr

Contractor

Re-posted 2 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Customer Service Representative  needs 1+ years experience


Customer Service Representative requires:


  • Call center
  • customer service
  • email chat
  • web chat
  • Inbound, outbound
  • Ordering, billing

Customer Service Representative duties: 

  • Ensures
    that customers receive the best service possible through positive
    interactions via various communication channels such as voice, email,
    internet chat and social media to ensure orders are processed correctly
Additional Information

$12/hr

CTH

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Social media

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