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Chat Representative Jobs in Minnesota (NOW HIRING)

GN Group

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Position Overview The Customer Service Representative serves as a primary point of contact for ... and chat while meeting service and quality expectations. - Assure customer focused delivery of ...

GN Group

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Position Overview The Customer Service Representative serves as a primary point of contact for ... and chat while meeting service and quality expectations. - Assure customer focused delivery of ...

Collabera

Customer Service Representative

Eagan, MN · On-site

$16.25 - $22.25/hr

... chat, etc. Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes. Ensure each customer contact is handled in a ...

Labor Solutions, LLC

Be Seen First

Account Sales Representative

Roseville, MN · On-site

$20 - $22/hr

... Representatives. If you're organized, outgoing, and enjoy working with people, we'd love to hear ... Serve as first point of contact for customer inquiries via phone, email and live chat. * Qualify ...

Wells Fargo

Customer Service Representative

Minneapolis, MN · On-site

$16.75 - $22.75/hr

... chat, video chat and other lines of communication in a fast-paced, high-volume environment ... Wells Fargo requires you to directly represent your own experiences during the recruiting and ...

Life Time, Inc.

Account Representative

Chanhassen, MN · On-site

$26/hr

Supports members via incoming live chat, phone calls and emails. May involve answering membership related questions, troubleshooting account issues, resolving billing issues, collecting payments ...

Sharecare

Lead Customer Service Rep

Saint Paul, MN · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

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All JobsChat Representative JobsChat Representative Jobs in Minnesota

Chat Representative information

See Minnesota salary details

$11

$20

$33

How much do chat representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chat representative in Minnesota is $20.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.60 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Minnesota? The most popular types of Chat Representative jobs in Minnesota are:
What are popular job titles related to Chat Representative jobs in Minnesota? For Chat Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Minnesota look for? The top searched job categories for Chat Representative jobs in Minnesota are:
What cities in Minnesota are hiring for Chat Representative jobs? Cities in Minnesota with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,205 per year, or $20.8 per hour.

Customer Service Rep

GN Group

Shakopee, MN • On-site

$22.50 - $25.25/hr

Other

Medical, Retirement, PTO

Posted 12 days ago

Job description

Position Overview
The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing solutions. This role is responsible for responding to customer inquiries, resolving product and order-related issues, processing requests accurately, and delivering a positive customer experience across every interaction.
Key Responsibilities:
- Under general direction, works on assigned functional tasks
- Administer general business office activities
- Support customers across multiple hearing technology product lines while delivering a high level of customer service and technical troubleshooting.
- Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations.
- Assure customer focused delivery of product and technical support for products via phone, email and click to chat
- Identify recurring customer issues, provide feedback, and contribute to continuous process improvements that enhance the customer experience.
- Empower our customers to maximize the use of our products through education and awareness
Schedule & Training:
- Full-time position supporting customers during the 10:00 AM - 7:00 PM CST shift (some flexibility may be available based on business needs).
- Initial training is conducted five days per week onsite and typically lasts approximately 8 weeks.
- Upon successful completion of training, employees transition to a hybrid schedule, working onsite three days per week and remotely on Mondays and Fridays.
Preferred Education/Experience:
- Minimum education with a 2 years degree or 3 years of relevant experience
- Minimum of 1 year of technical support experience, ideally in the telecom, high-tech, video, or consumer electronics industries
- Experience with cell phones, apps, and Bluetooth technology a plus
About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $22.50 to $25.25 per hour. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

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