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Digital Customer Service Jobs in Utah (NOW HIRING)

BambooHR

Sr.Digital Analyst II

Draper, UT · Hybrid

$92K - $108K/yr

You will: * Lead analysis of digital customer journeys across acquisition, engagement, and ... service analytics solutions. * Support strategic planning, quarterly business reviews, and ...

Sherwin-Williams

Customer Service Specialist

Ogden, UT · On-site

$16.75 - $22/hr

  • Medical

  • Retirement

Customer Service Specialists are tasked with achieving excellent customer service, while ... 2 - Digital Interview Upon review of your application, qualified candidates will be invited to ...

Sherwin-Williams

Customer Service Specialist

Ogden, UT · On-site

$17.02/hr

  • Medical

  • Retirement

Customer Service Specialists are tasked with achieving excellent customer service, while ... 2 - Digital Interview Upon review of your application, qualified candidates will be invited to ...

Sherwin-Williams

Customer Service Specialist

Ogden, UT · On-site

$17.02/hr

  • Medical

  • Retirement

Customer Service Specialists are tasked with achieving excellent customer service, while ... 2 - Digital Interview Upon review of your application, qualified candidates will be invited to ...

Sherwin-Williams

Customer Service Specialist

South Jordan, UT · On-site

$16.25 - $21.25/hr

  • Medical

  • Retirement

Customer Service Specialists are tasked with achieving excellent customer service, while ... 2 - Digital Interview Upon review of your application, qualified candidates will be invited to ...

Sherwin-Williams

Customer Service Specialist

American Fork, UT · On-site

$15.25 - $20/hr

  • Medical

  • Retirement

Customer Service Specialists are tasked with achieving excellent customer service, while ... 2 - Digital Interview Upon review of your application, qualified candidates will be invited to ...

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All JobsDigital Customer Service JobsDigital Customer Service Jobs in Utah

Digital Customer Service information

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How much do digital customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for digital customer service in Utah is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What are the typical daily tasks and workflow for a digital customer service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What is the role of a digital customer service agent?

A digital customer service agent handles customer inquiries and issues through online channels such as chat, email, or social media. They provide support, resolve problems, and ensure customer satisfaction using communication skills and often customer service software tools. The role requires good digital literacy and the ability to work in a fast-paced, remote environment.

What is a digital customer service?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

What are the key skills and qualifications needed to thrive in digital customer service, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

What are popular job titles related to Digital Customer Service jobs in Utah?

For Digital Customer Service jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Digital Customer Service jobs in Utah look for?

The top searched job categories for Digital Customer Service jobs in Utah are:

What cities in Utah are hiring for Digital Customer Service jobs?

Cities in Utah with the most Digital Customer Service job openings:

Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,593 per year, or $17.1 per hour.

Customer Service Representative

Western Heating and Air Conditioning

Sandy, UT • On-site

$15.25 - $20.75/hr

Other

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Customer Service Rep

Western Heating + Air + Plumbing is seeking a dedicated Customer Service Rep to join our team. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude. Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction.

The Digital Champion CSR, will act as a liaison, provide product/service information, and resolve any emerging problems with accuracy and efficiency that our customer accounts might face. This role is responsible for championing communication through inbound/outbound calls, including live chat, chirps, and email correspondence.

Why Join Us?

We understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle.

  • Work Life Balance: We understand the importance of ensuring that you have time with your families.
  • Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
  • Retirement Plan: 401k with company match.
  • Paid Time Off: 13 vacation days + 6 paid holidays!
  • Career Growth We offer a clear path for advancement, whether you're looking to grow within the customer service department as a CSR Lead or explore other departments within the company.

Job Responsibilities:

  • Serve as the primary champion for digital customer interactions, ensuring timely responses and an exceptional customer experience.
  • Remain actively engaged in the phone queue, handling inbound and outbound calls while balancing digital communication responsibilities.
  • Generate sales leads and maximize booking opportunities across all communication channels.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements

Schedule:

  • 11:30am - 8pm during the summer (until September)
  • 10:30am - 7:00pm (September - May)
  • Weekends (Rotating Saturdays)

Apply