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Digital Customer Service Jobs in Georgia (NOW HIRING)

CRH

CRM Manager, Digital Customer Experience

Atlanta, GA · Hybrid

Job Summary Oldcastle is looking for a CRM Manager, Digital Customer Experience, to own the overall ... Stakeholder Collaboration - partner with business stakeholder, product management, design services ...

Only Data Entry

Remote Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Remote Customer Service Atlanta, Georgia, United States Job Openings Remote Customer Service ... Their duties include inputting data from paper documents into digital spreadsheets, updating order ...

Pizza Hut

Customer Service

Kathleen, GA · On-site

$13.75 - $18.50/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal ...

Pizza Hut

Customer Service

Macon, GA · On-site

$13.50 - $18.50/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal ...

Pizza Hut

Customer Service

Carrollton, GA · On-site

$13.25 - $18/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal ...

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How much do digital customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for digital customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a digital customer service?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

What are the typical daily tasks and workflow for a digital customer service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What are the key skills and qualifications needed to thrive in digital customer service, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

What is the role of a digital customer service agent?

A digital customer service agent handles customer inquiries and issues through online channels such as chat, email, or social media. They provide support, resolve problems, and ensure customer satisfaction using communication skills and often customer service software tools. The role requires good digital literacy and the ability to work in a fast-paced, remote environment.

What are popular job titles related to Digital Customer Service jobs in Georgia?

For Digital Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Digital Customer Service jobs in Georgia look for?

The top searched job categories for Digital Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Digital Customer Service jobs?

Cities in Georgia with the most Digital Customer Service job openings:

Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Product Manager - Digital Customer Experience

CRH

Atlanta, GA • On-site

Other

Medical, Dental, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Product Manager, Digital Customer Experience

Oldcastle is looking for a Product Manager, Digital Customer Experience, to drive digital initiatives to our business websites from discovery and design through development and delivery. The Product Manager, Digital Customer Experience will serve as the liaison across brand, digital solutions, product, creative, sales, and operational teams to own the digital product vision, populate and prioritize the backlog, establish and navigate the digital product roadmap, and facilitate delivery of digital product enhancements.

This role is hybrid and located out of our corporate office in Atlanta, GA.

Job Responsibilities
  • Product/Project Management employ agile project management and continuous improvement methodologies to streamline the product development cycle
  • Customer Obsession represent the voice of customer to ensure digital investments are aligned with customer needs, create customer value, and simplify the path to purchase
  • Experience Design demonstrate familiarity with user experience principles, inspire creative concept development in alignment with underlying business objectives
  • User Stories define business, technical, functional requirements via actionable user stories and acceptance criteria for development
  • Backlog Management own enhancement intake process and respective delivery roadmap to bring those features to life
  • Stakeholder Collaboration partner with business stakeholder, product management, design services, digital solutions, and technical development teams to prioritize tasks, delegate resources, and drive incremental change
Job Requirements

A degree in a business-related field such as communications, web design, or marketing is preferred. 3+ years' experience. Excellent communication, strong attention to detail, problem-solving abilities, stakeholder management, and project management skills are essential. Experience with digital product management, project management, agile methods, analytics platforms, and digital marketing is beneficial. Ability to multi-task, prioritize, and manage multiple projects.

What CRH Offers You

Highly competitive base pay. Comprehensive medical, dental and disability benefits programs. Group retirement savings program. Health and wellness programs. An inclusive culture that values opportunity for growth, development, and internal promotion.

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH logo

About CRH

Sourced by ZipRecruiter

CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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