ZipRecruiter

Log In

2

Customer Service Representative Work From Home Jobs in Virginia

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

McQuade Organization

$16 - $21.75/hr

Build strong relationships by providing exceptional customer service before, during, and after ... If you enjoy helping people, building relationships, and working from home, this could be an ...

next page

Showing results 1-20

All JobsCustomer Service Representative JobsCustomer Service Representative Work From Home JobsCustomer Service Representative Work From Home Jobs in Virginia

Customer Service Representative Work From Home information

See Virginia salary details

$9

$18

$26

How much do customer service representative work from home jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer service representative work from home in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a work from home customer service representative do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms. Your responsibilities require you to be familiar with the different services and products your company provides. You may deal specifically with ordering and billing issues, or you may provide more product support and technical help to customers. If you do not have answers, you forward them to a manager or more senior representative.

What is a customer service representative work from home?

The job duties of a work from home customer service representative focus on providing support for patrons who contract a company with questions or support requests. In this position, you work on your home computer and use a telephone cell phone to field calls. Your responsibilities usually include answering inbound phone calls, though some virtual customer service reps also help customers troubleshoot via email or over a chat application. You assess the needs of each customer, answer relevant questions, and respond to any service requests. In these jobs, you follow employer or client guidelines and procedures when responding to issues.

What does a customer service representative do when working from home?

A Customer Service Representative working from home assists customers by answering their questions, resolving issues, and providing information about products or services via phone, email, or chat. They use specialized software and communication tools to handle inquiries, process orders, and troubleshoot problems. Working remotely, they must maintain a quiet workspace, reliable internet connection, and strong communication skills to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as a customer service representative working from home?

To thrive as a Customer Service Representative working from home, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, live chat systems, and basic computer applications is often required. Outstanding soft skills include patience, active listening, and self-motivation to effectively handle customer concerns independently. These competencies are vital to ensure customer satisfaction and maintain productivity in a remote environment.

What are the main challenges of working as a customer service representative from home, and how can I overcome them?

Working remotely as a Customer Service Representative often involves challenges such as maintaining focus in a home environment, managing time effectively, and staying connected with your team. To overcome these, it's important to set up a dedicated workspace, follow a structured schedule, and use communication tools like chat or video calls to stay in touch with colleagues and supervisors. Employers often provide training and resources to help you succeed, and proactively reaching out for support can make a big difference.

What is the difference between Customer Service Representative Work From Home vs Customer Support Specialist?

AspectCustomer Service Representative Work From HomeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma or equivalent; technical knowledge may be required
Work EnvironmentRemote, home-based setting with computer and phoneRemote or on-site, depending on company; may involve technical tools
Industry UsageCommon across retail, telecom, finance, and service sectorsCommon in tech, software, and product-based companies
Search & Comparison IntentPeople looking for remote customer service rolesPeople seeking specialized customer support roles with technical focus

While both roles involve assisting customers, Customer Service Representatives Work From Home typically handle general inquiries and support across various industries remotely. Customer Support Specialists often focus on technical issues or product-specific support, sometimes requiring additional technical knowledge. The choice depends on your skills and career focus within customer support.

More about Customer Service Representative Work From Home jobs

What are popular job titles related to Customer Service Representative Work From Home jobs in Virginia?

For Customer Service Representative Work From Home jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Work From Home jobs in Virginia look for?

The top searched job categories for Customer Service Representative Work From Home jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Representative Work From Home jobs?

Cities in Virginia with the most Customer Service Representative Work From Home job openings:

Customer Service Representative Work From Home jobs near you
Infographic showing various Customer Service Representative Work From Home job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Remote Customer Service Representative | Work From Home | Weekly Pay

Globe Life American Income Division

Hampton, VA • On-site, Remote

$15.50 - $21/hr

Full-time

Medical, Life

Posted 2 days ago

New

Job description

Remote Customer Service Representative / Work From Home / Weekly Pay
Company: AO | Globe Life
Location: 100% Remote - United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay + Performance BonusesProfessional. Purpose-Driven. 100% Remote.
Are you looking for a work-from-home career where you can help people, build meaningful relationships, and create long-term professional growth?
AO is seeking enthusiastic, dependable, and people-focused individuals to join our growing team as Remote Customer Service Representatives. You'll work virtually with individuals and families, helping them understand available benefits, answering questions, assisting with enrollment, and providing professional ongoing support.
Our mission is at the heart of what we do:"Protect Every Child. Serve All Working People."
If you're motivated, coachable, and committed to providing an exceptional customer experience, we'll provide the training, mentorship, licensing guidance, and ongoing support needed to help you succeed.
• 100% Work From Home
• Flexible Scheduling
• Weekly Commission Pay + Performance Bonuses
• Qualified Leads Provided - No Cold Calling
• No Previous Insurance Experience Required
• Comprehensive Training & Mentorship
• Leadership & Career Advancement OpportunitiesWhat You'll Do
As a Remote Customer Service Representative, you'll serve as a trusted resource for clients and their families.Provide Exceptional Customer Service
  • Meet with clients through scheduled Zoom and phone appointments
  • Listen carefully to understand each client's individual needs
  • Answer questions regarding available benefits and coverage options
  • Explain life, accident, and supplemental health insurance benefits clearly and professionally
  • Assist eligible clients with applications and enrollment
  • Provide ongoing service and support following enrollment
Build Long-Term Client Relationships
  • Create a positive, professional client experience
  • Build trust through active listening and thoughtful communication
  • Maintain consistent follow-up with clients
  • Assist with policy reviews, beneficiary updates, and service requests
  • Develop lasting relationships through reliable, personalized support
Stay Organized & Professional
  • Manage virtual appointments and follow-up activities
  • Maintain accurate digital client records
  • Utilize Zoom, email, CRM systems, and other virtual tools
  • Follow company procedures and applicable state requirements
  • Maintain professionalism, integrity, and confidentiality
Why Join AO?
🏠 100% Remote Work
Work from home with the flexibility and technology needed to build your career virtually.
Enjoy:
  • No daily commute
  • Virtual client appointments
  • Remote training and coaching
  • Modern digital systems and resources
  • Support from a connected virtual team
⏰ Flexible Scheduling
Create a schedule that supports your personal responsibilities and professional goals while maintaining the consistency needed for success.
📞 Qualified Leads Provided
Spend your time helping individuals who have requested information about available benefits.
No traditional cold calling and no purchasing leads.Weekly Pay + Performance-Based Earning Potential
Compensation opportunities include:
  • Weekly commission-based pay
  • Performance bonuses
  • Uncapped earning potential
  • Renewal and residual income opportunities
  • Leadership compensation opportunities
  • Performance recognition and incentives

This is a commission-based opportunity rather than an hourly or salaried customer service position. Individual earnings vary based on production and performance.Training & Professional Development
No previous insurance experience is required.
You'll receive:
  • Comprehensive virtual onboarding
  • Insurance licensing guidance
  • Benefits and product education
  • Customer service and communication training
  • Virtual appointment and enrollment training
  • Weekly professional development
  • One-on-one mentorship and coaching
  • Leadership development opportunities

We value coachability, professionalism, consistency, and willingness to learn.Benefits & Professional Support
Qualifying representatives may have access to:
  • Health insurance reimbursement program
  • Company-supported life insurance
  • Accidental death benefit coverage
  • Renewal and residual income opportunities
  • Leadership development programs
  • Professional conferences and recognition events
  • Performance-based incentive travel
  • Long-term career advancement opportunities
What We're Looking For
You may be a great fit if you demonstrate:
  • Excellent communication and active-listening skills
  • Genuine interest in helping people
  • Positive and professional attitude
  • Strong problem-solving abilities
  • Dependability and personal accountability
  • Strong organization and time-management skills
  • Self-motivation and consistent work ethic
  • Ability to work independently from home
  • Comfort learning new technology
  • Coachability and a growth-oriented mindset
No Industry Experience Required
Experience in customer service, retail, hospitality, healthcare, education, banking, administrative support, call centers, military service, client relations, or sales can transfer well to this opportunity-but isn't required.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be physically located within the United States
  • Be legally authorized to work in the United States
  • Have access to a computer or laptop with webcam and microphone
  • Maintain reliable high-speed internet
  • Have a quiet, professional workspace
  • Be comfortable using Zoom and web-based technology
  • Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.Career Growth Opportunities
For individuals interested in professional advancement, opportunities may be available to progress into:
Customer Service Representative → Benefits Specialist → Senior Representative → Trainer/Mentor → Team Leadership → Management
Advancement is based on performance, consistency, professional development, and leadership-not seniority.100% Virtual Interview Process
Qualified applicants will complete a brief career overview covering the position, compensation structure, licensing requirements, training, and advancement opportunities.
Candidates interested in moving forward will then have the opportunity to schedule a live Zoom interview with our hiring team.Build a Career That Makes a Difference
If you're looking for a professional, purpose-driven remote career where you can help families, develop valuable skills, enjoy schedule flexibility, and build long-term earning and advancement potential, we'd love to hear from you.Apply today to be considered for our Remote Customer Service Representative opportunity.Work From Home. Serve With Purpose. Help Families. Build Your Future. 🚀

Apply