ZipRecruiter

Log In

1

Assistant Outsourced Customer Service Jobs in Virginia

eCruit

Customer Service Assistant

Mclean, VA · On-site

$800 - $1.2K/wk

... outsourced sales, marketing, and brand development, helping businesses grow smarter, faster, and ... and service information, answer questions, and assist with customer enrollment or sales ...

next page

Showing results 1-20

All JobsOutsourced Customer Service JobsAssistant Outsourced Customer Service JobsAssistant Outsourced Customer Service Jobs in Virginia

Assistant Outsourced Customer Service information

What is the difference between Assistant Outsourced Customer Service vs Customer Service Representative?

AspectAssistant Outsourced Customer ServiceCustomer Service Representative
CredentialsHigh school diploma or equivalent; training provided by outsourcing companyHigh school diploma or equivalent; on-the-job training
Work EnvironmentRemote or outsourced call centers, often from different locationsIn-house call centers or retail locations
Employer & Industry UsageTypically employed by third-party outsourcing firms serving various industriesEmployed directly by companies in retail, telecom, or service sectors
Search & Comparison IntentUnderstanding outsourcing roles and remote supportCustomer interaction and support roles within companies

Assistant Outsourced Customer Service roles focus on remote, outsourced support, often with specialized training from third-party providers. Customer Service Representatives work directly for companies, providing in-house support. Both roles require similar credentials but differ mainly in work environment and employer type.

What are the most commonly searched types of Outsourced Customer Service jobs in Virginia?

The most popular types of Outsourced Customer Service jobs in Virginia are:

Assistant Outsourced Customer Service jobs near you

Customer Service Representative Agents

Bill Gosling Outsourcing

Hampton, VA • On-site

$17.50/hr

Full-time

Re-posted 17 days ago

Job description

Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
We are seeking detail-oriented and customer-focused Customer Service Representatives. This role is responsible for managing inbound and outbound customer requests, coordinating service appointments, and ensuring a seamless experience across all customer touchpoints.
Compensation: $17.50 per hour plus potential bonuses
What You'll Do:
Key Responsibilities:
  • Respond to inbound and outbound requests for priority service appointments via phone, email, chat, and customer portals
  • Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
  • Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
  • Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
  • Maintain accurate customer records and update account information in internal systems
  • Accurately document and disposition all interactions in call monitoring software
  • Process payments in compliance with CPI regulations (when applicable)
  • Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
  • Communicate service status updates to customers in a timely and professional manner
  • Support dispatch operations as needed to ensure efficient service delivery
  • Create and process invoices and maintain reporting requirements
  • Stay up to date on company products, services, and promotions
  • Maintain reliable attendance and consistent on-time performance
  • Perform additional duties as assigned

What We're Looking For:
  • Strong communication skills across phone, email, and chat channels
  • Ability to multitask in a fast-paced, high-volume environment
  • Excellent problem-solving and organizational skills
  • High attention to detail and accuracy
  • Customer-first mindset with a professional and positive attitude
  • Experience with scheduling systems, CRM tools, or call center software is an asset

Shift Availability:
  • Ability to work full-time (40-hours per week) year round.
  • Open Availability Monday to Friday from 8:00am to 9:00pm, Saturdays from 8:00am to 4:00pm

Work Environment & Location
  • For all hybrid positions we require a minimum of 3 months 100% onsite at the start of employment. Hybrid is assigned based on performance and attendance adherence.
  • Our office is located at 4410 E Claiborne Square, Hampton, VA 23666, USA

Why Join Us?
  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!

Apply