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Virtual Outsourced Customer Service Jobs in Virginia

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Customer Service Assistant

Mclean, VA · On-site

$800 - $1.2K/wk

... Customer Service and Sales Representative Location: McLean, Virginia 22102 Company: NOVA ... outsourced sales, marketing, and brand development, helping businesses grow smarter, faster, and ...

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Virtual Outsourced Customer Service information

What is a virtual outsourced customer service representative?

A Virtual Outsourced Customer Service representative is a professional who provides customer support services remotely on behalf of a company, often through a third-party agency. These representatives handle customer inquiries, complaints, and technical support via phone, email, chat, or social media. Outsourcing customer service virtually allows businesses to offer 24/7 support, reduce operational costs, and access a global talent pool. The agents are trained to represent the company’s brand and values while ensuring customer satisfaction.

How does a virtual outsourced customer service representative typically interact with clients and internal teams?

Virtual outsourced customer service representatives primarily communicate with clients and customers through digital channels such as email, chat, and phone. Collaboration with internal teams—like technical support, quality assurance, and supervisors—often happens through project management tools and regular video meetings. This remote structure requires strong communication skills, self-motivation, and effective use of collaboration platforms to ensure seamless service delivery and issue resolution. Adapting to different client processes and maintaining clear, timely updates are common challenges in this role.

What are the key skills and qualifications needed to thrive as a virtual outsourced customer service representative, and why are they important?

To thrive as a Virtual Outsourced Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high-school diploma or equivalent. Familiarity with CRM platforms, live chat software, and ticketing systems is typically required, along with strong computer literacy. Outstanding patience, adaptability, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration across diverse clients and industries.

What is the difference between Virtual Outsourced Customer Service vs Customer Support Representative?

AspectVirtual Outsourced Customer ServiceCustomer Support Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in customer serviceSimilar credentials, often with additional product or industry-specific training
Work EnvironmentRemote, often outsourced to third-party providers or freelancersUsually in-house or remote within a company's direct employment
Employer & Industry UsageUsed by companies outsourcing customer service to external providersEmployed directly by a company to handle customer inquiries
Search & Comparison IntentCommonly searched for outsourcing options, remote customer service jobsOften searched for in-house customer support roles or direct employment

Virtual Outsourced Customer Service involves handling customer inquiries remotely through third-party providers, while Customer Support Representatives are typically employed directly by a company to provide support. Both roles require similar skills and credentials, but differ mainly in employment setting and outsourcing status.

How to become a virtual outsourced customer service?

To become a virtual outsourced customer service representative, you typically need strong communication skills, experience in customer support, and familiarity with tools like live chat or CRM software. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important for success in this field.

What are the most commonly searched types of Outsourced Customer Service jobs in Virginia?

The most popular types of Outsourced Customer Service jobs in Virginia are:

What are popular job titles related to Virtual Outsourced Customer Service jobs in Virginia?

For Virtual Outsourced Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Outsourced Customer Service jobs in Virginia look for?

The top searched job categories for Virtual Outsourced Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Virtual Outsourced Customer Service jobs?

Cities in Virginia with the most Virtual Outsourced Customer Service job openings:

Virtual Outsourced Customer Service jobs near you

Customer Service Representative Agents

Bill Gosling Outsourcing

Hampton, VA • On-site

$17.50/hr

Full-time

Re-posted 14 days ago

Job description

Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
We are seeking detail-oriented and customer-focused Customer Service Representatives. This role is responsible for managing inbound and outbound customer requests, coordinating service appointments, and ensuring a seamless experience across all customer touchpoints.
Compensation: $17.50 per hour plus potential bonuses
What You'll Do:
Key Responsibilities:
  • Respond to inbound and outbound requests for priority service appointments via phone, email, chat, and customer portals
  • Schedule, reschedule, and cancel appointments in coordination with capacity planners and dispatch teams
  • Handle a variety of customer inquiries including billing questions, technician ETAs, scheduling concerns, and product/service information
  • Resolve customer issues by identifying needs, researching solutions, and escalating when necessary
  • Maintain accurate customer records and update account information in internal systems
  • Accurately document and disposition all interactions in call monitoring software
  • Process payments in compliance with CPI regulations (when applicable)
  • Collaborate with Sales and Service Coordinators to improve scheduling accuracy and response times
  • Communicate service status updates to customers in a timely and professional manner
  • Support dispatch operations as needed to ensure efficient service delivery
  • Create and process invoices and maintain reporting requirements
  • Stay up to date on company products, services, and promotions
  • Maintain reliable attendance and consistent on-time performance
  • Perform additional duties as assigned

What We're Looking For:
  • Strong communication skills across phone, email, and chat channels
  • Ability to multitask in a fast-paced, high-volume environment
  • Excellent problem-solving and organizational skills
  • High attention to detail and accuracy
  • Customer-first mindset with a professional and positive attitude
  • Experience with scheduling systems, CRM tools, or call center software is an asset

Shift Availability:
  • Ability to work full-time (40-hours per week) year round.
  • Open Availability Monday to Friday from 8:00am to 9:00pm, Saturdays from 8:00am to 4:00pm

Work Environment & Location
  • For all hybrid positions we require a minimum of 3 months 100% onsite at the start of employment. Hybrid is assigned based on performance and attendance adherence.
  • Our office is located at 4410 E Claiborne Square, Hampton, VA 23666, USA

Why Join Us?
  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.
Bill Gosling Outsourcing - Where your career thrives!

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