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Answering Service Jobs in Virginia (NOW HIRING)

Delta Companies, The

Obstetrics and Gynecology

Petersburg, VA · On-site

$122.75 - $132.50/hr

... answering service EMR : EPIC Are any specific procedures required : C-section, vaginal deliveries, suction D&C, ectopic pregnancies, ovarian torsion, abnormal bleeding. MFM will handle most high-risk ...

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Answering Service information

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$12

$22

$38

How much do answering service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for answering service in Virginia is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.16 per hour, depending on experience, location, and employer.

What is an answering service?

An Answering Service job involves handling inbound calls on behalf of businesses, providing customer support, taking messages, scheduling appointments, and forwarding urgent calls. Agents ensure that no calls go unanswered, often working for medical offices, service providers, or corporate clients. This role requires strong communication skills, professionalism, and the ability to follow client-specific instructions.

What does an answering service do?

A typical day in an answering service involves answering incoming calls, taking messages, transferring calls to the appropriate contacts, and sometimes scheduling appointments or providing general information as instructed by clients. Team members often work in fast-paced environments, either in a call center or remotely, and are expected to follow scripts or guidelines tailored to each client. The role requires staying organized while handling a high volume of calls, multitasking between different software systems, and maintaining a calm and courteous demeanor at all times. Collaboration with supervisors and coworkers is common to resolve unique caller requests or issues and ensure a consistent, high-quality customer experience.

What are the key skills and qualifications needed to thrive in an answering service?

To thrive in an Answering Service role, strong verbal communication skills, active listening, and basic computer literacy are essential, with a high school diploma typically required. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is commonly beneficial. Exceptional patience, professionalism, and attention to detail help an individual excel in assisting callers efficiently. These skills are critical for ensuring that all inquiries are handled accurately and that clients and their customers receive prompt, courteous support.

What are the most commonly searched types of Answering Service jobs in Virginia?

The most popular types of Answering Service jobs in Virginia are:

What are popular job titles related to Answering Service jobs in Virginia?

For Answering Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Answering Service jobs in Virginia look for?

The top searched job categories for Answering Service jobs in Virginia are:

What cities in Virginia are hiring for Answering Service jobs?

Cities in Virginia with the most Answering Service job openings:

Answering Service jobs near you
Infographic showing various Answering Service job openings in Virginia as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,500 per year, or $22.8 per hour.

PATIENT SERVICE REPRESENTATIVE

Virginia Ear Nose and Throat

Richmond, VA • On-site

$17.25 - $22/hr

Other

Posted 9 days ago

Job description

SUMMARY DESCRIPTION
The Patient Service Representative (PSR) is responsible for the courteous and prompt processing and registration of patients in the waiting area. The PSR is responsible for answering all incoming telephone calls and directing the calls to the appropriate personnel.
This role is located at 3450 Mayland Court Henrico VA 23233.
RESPONSIBILITIES
  • Admission of patients
  • Verifies the accuracy and completeness of patient clinical, demographic, and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
  • Communicates patient and/or surgical delays to the Pre-Operative Nurse.
  • Updates the Billing Schedule for cancellations and/or add-on cases.
  • Informs the pre-operative staff, clinical coordinator, and surgery schedulers of any cancelled and/or altered procedures.
  • Requests the patient or legal guardian to read the Patient's Bill of Rights and Responsibilities.
  • Protects patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk, and keeps discussion of patients' information and procedures to a tone discernible only to the patient/legal guardian.
  • Maintains an orderly and secure system for storing patient charts at the front desk.
  • Always maintains a presence at the front desk apart from lunches and breaks.
  • General management of the telephone system. Deactivating after-hours answering service/night ring; activating after-hours answering service/night ring; and ensuring the after-hours/emergency message is correct and activates.
  • Appropriately secures the waiting area at the end of the business day.
  • Cross-trains in scheduling, medical records, chart preparation, and collections.
  • Maintains confidentiality of patient and organization related information.
  • Scans all medical record information into patients' charts.
  • Participates in committees as assigned.
  • Performs other duties as needed.
QUALIFICATIONS
  • High school graduate or equivalent.
  • Demonstrated ability to type 45 wpm.
  • Comprehension of medical terminology.
  • Minimum one (1) year receptionist experience in an ambulatory surgery facility, acute-care hospital, or doctor's office.
  • Ability to prioritize and complete tasks in a timely manner.
  • Ability to perform multiple tasks simultaneously.
ENVIRONMENTAL/WORKING CONDITIONS
  • Surgery center setting.
  • Well-lighted, well-ventilated, adequate space.
  • Some exposure to communicable diseases and/or other conditions common to a clinical setting.
PHYSICAL/MENTAL DEMANDS
  • Requires sitting for extensive periods of time.
  • Must be able to view a computer screen for an extended period.
  • Light lifting required up to 15 lbs.
  • Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and such other equipment, as necessary.

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