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Email Representative Jobs in Virginia (NOW HIRING)

ZILLION TECHNOLOGIES, INC

VA · On-site

$36K - $42K/yr

Job Title - CW - E-Channel Representative Number of Positions - 1 Position Description: This ... email, unsecure email, and other online customer utilization. Work is varied in nature with ...

ZILLION TECHNOLOGIES, INC

VA · On-site

$36K - $42K/yr

Job Title - CW - E-Channel Representative Number of Positions - 1 Position Description: This ... email, unsecure email, and other online customer utilization. Work is varied in nature with ...

colonialgroup

Account Representative

Roanoke, VA

The Acct Rep I operates in a team-oriented and fast-paced environment where multi-tasking is a must ... Effectively manages email traffic from up to 3 distribution lists. * Participates in on-call ...

colonialgroup

Account Representative

Roanoke, VA · On-site

The Acct Rep I operates in a team-oriented and fast-paced environment where multi-tasking is a must ... Effectively manages email traffic from up to 3 distribution lists. * Participates in on-call ...

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In ... Making outbound calls and sending emails daily on delinquent accounts * Managing automated calls ...

FASTSIGNS Fairfax

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

Customer Service Representative Are you a highly motivated individual with strong customer service ... Follows up on new leads and referrals resulting from telephone, marketing, and email activity

Colonial Group, Inc.

Account Representative

Roanoke, VA · On-site

$20 - $24/hr

The Acct Rep I operates in a team-oriented and fast-paced environment where multi-tasking is a must ... Effectively manages email traffic from up to 3 distribution lists. * Participates in on-call ...

mimirtechnologies

Job brief: We're looking for an energetic sales representative to actively seek out and engage ... Reach out to customer leads through phone, email as required. * Solve customer problems and ...

FastSigns

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

As a CSR, you will use your experience and skills to follow up with leads and ultimately close ... Follows up on new leads and referrals resulting from telephone, marketing, and email activity

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All JobsEmail Representative JobsEmail Representative Jobs in Virginia

Email Representative information

What is an email representative?

An Email Representative is responsible for managing customer inquiries, complaints, and requests via email. They ensure prompt and professional responses, provide accurate information, and resolve issues efficiently. This role requires strong communication skills, attention to detail, and the ability to multitask. Email Representatives often work in customer service, sales, or technical support teams to maintain positive customer relationships.

What are the typical day-to-day responsibilities of an email representative?

As an Email Representative, your daily responsibilities include reading and responding to customer inquiries, troubleshooting issues, and documenting communications within the company's CRM system. You may also handle escalations, provide product or service information, and coordinate with other departments to resolve more complex concerns. The majority of your interactions will be written, so clear and concise communication is essential. The role often involves working independently while remaining a valuable part of a broader customer service team. Maintaining a friendly and efficient tone in all interactions is crucial for building rapport and customer trust.

What are the key skills and qualifications needed to thrive in the email representative position, and why are they important?

To thrive as an Email Representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email ticketing tools is often necessary. Being patient, organized, and able to handle stressful situations with professionalism are important soft skills. These qualities ensure accurate, prompt, and positive interactions with customers, leading to higher satisfaction and effective issue resolution.

What are popular job titles related to Email Representative jobs in Virginia?

For Email Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Email Representative jobs in Virginia look for?

The top searched job categories for Email Representative jobs in Virginia are:

Email Representative jobs near you
Infographic showing various Email Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

E-Channel Representative

ZILLION TECHNOLOGIES, INC

VA • On-site

$36K - $42K/yr

Full-time

Posted 16 days ago

Job description

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title - CW - E-Channel Representative

Number of Positions - 1 

Position Description:

This position is responsible for understanding the products and processes of the E-Channel, including all 's online banking platforms, bill pay and maintenance, mobile products and services, online chat and secure email, unsecure email, and other online customer utilization. Work is varied in nature with changing priorities.  Incumbent should be logical in their approach and be able to handle multiple tasks during the course of work performed.  

Position Accountabilities: 

  • Effectively assist customers with E-Channel needs through various inbound methods, including inbound calls, secure and non-secure email, and online chat.
  • Provide exemplary service and tact through verbal and non-verbal communications with a special emphasis on written communication in email and chat form.
  • Handle all questions and inquiries through these channels, including questions related to loans, deposits, and maintenance.
  • Conduct research as needed regarding bill pay and online channel customer issues.
  • Handle escalated and next tier calls related to e-channel questions, including browser incompatibility and password resets and lockouts.
  • Able to support service related social media questions and concerns and moderation.  
  • Participation in rotation of afterhours and on call support for the bank's Social Media efforts.
  • Efficiently refer sales opportunities seamlessly to Sales & Service Representatives within the Customer Contact Center.
  • Maintain a strong understanding of Clinet's Digital products and services, and stay abreast of changes and enhancements.
  • Provide support to inbound call queue for general customer questions and concerns.
  • Proactively analyze callers' needs.
  • Use standard screens and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues.
  • Navigate a computerized system to address and resolve callers' needs.
  • Adhere to all applicable laws and regulations governing bank operations, including compliance with Clientshares' BSA/AML Policy and Procedures.
  • Other duties as assigned.  

Organizational Relationship: This assignment reports to the E-Channel Supervisor

Qualifications

Position Qualifications

Education & Experience

  • High school diploma or equivalent, college preferred.
  • Previous call center experience and/or written customer communication preferred. 

Knowledge & Skills:

  • Strong problem solving and decision making abilities; able to think analytically
  • Excellent customer service and telephone skills
  • Proven written and online chat communication skills and flexibility.
  • Well organized
  • Able to handle multiple tasks
  • Flexible, able to adapt to change
  • Detail oriented and quality focused
  • Excellent oral and written communication skills
  • Shifts may vary for each position offering, depending on business need
  • Able to work weekend hours on a rotating basis
  • Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
  • Solid knowledge of web or mobile based support, including but not limited to browsers, compatibility, virus software, and other online technical troubleshooting.
Additional Information

Thanks & Regards, 

Praveen Kumar,

Sr. Recruiter

Zillion Technologies Inc

E-mail: praveen(at)zilliontechnologies(dot)com 

Phone: 571-814-3745 

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