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Email Representative Jobs in Virginia (NOW HIRING)

Build Your Career, Impact Your Community, Join Our Colonial Family The Account Representative I (Acct Rep I) manages purchase orders of commodity and specialty chemicals, while communicating with

Build Your Career, Impact Your Community, Join Our Colonial Family The Account Representative I (Acct Rep I) manages purchase orders of commodity and specialty chemicals, while communicating with

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and

Account Representative

Roanoke, VA · On-site

$20 - $24/hr

Colonial Chemical Solutions, Inc. (CCS), a leading independent chemical distributor throughout the United States, focuses on customer service, sustainability, and innovative solutions for our

Job brief: We're looking for an energetic sales representative to actively seek out and engage customer prospects. You will provide appropriate solutions for every customer in order to drive revenue

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Email Representative information

What are the key skills and qualifications needed to thrive in the Email Representative position, and why are they important?

To thrive as an Email Representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email ticketing tools is often necessary. Being patient, organized, and able to handle stressful situations with professionalism are important soft skills. These qualities ensure accurate, prompt, and positive interactions with customers, leading to higher satisfaction and effective issue resolution.

What are the typical day-to-day responsibilities of an Email Representative?

As an Email Representative, your daily responsibilities include reading and responding to customer inquiries, troubleshooting issues, and documenting communications within the company's CRM system. You may also handle escalations, provide product or service information, and coordinate with other departments to resolve more complex concerns. The majority of your interactions will be written, so clear and concise communication is essential. The role often involves working independently while remaining a valuable part of a broader customer service team. Maintaining a friendly and efficient tone in all interactions is crucial for building rapport and customer trust.

What is an Email Representative job?

An Email Representative is responsible for managing customer inquiries, complaints, and requests via email. They ensure prompt and professional responses, provide accurate information, and resolve issues efficiently. This role requires strong communication skills, attention to detail, and the ability to multitask. Email Representatives often work in customer service, sales, or technical support teams to maintain positive customer relationships.

Infographic showing various Email Representative job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Other

Posted 4 days ago


Job description

Build Your Career, Impact Your Community, Join Our Colonial Family

 The Account Representative I (Acct Rep I) manages purchase orders of commodity and specialty chemicals, while communicating with multiple internal departments and external contacts to fulfill requested orders in a timely manner. The Acct Rep I operates in a team-oriented and fast-paced environment where multi-tasking is a must, and the understanding of priorities of the work-load is critical.  
 
JOB EXPECTATIONS/DUTIES
  • Communicate directly with customers, suppliers, and carriers via telephone and/or email.
  • Effectively manages email traffic from up to 3 distribution lists.
  • Participates in on-call rotation for 7 days at a time.
  • Serves as logistics coordinator, working with outside vendors and carriers.
  • Receive and/or appropriately direct incoming calls from current/potential customers, carriers, suppliers, etc.
  • Process and maintain orders throughout entire progression - from receipt of order to delivery/conclusion, including payment invoicing, maintaining order forms and related order documents.
  • Follow up on all customer interactions in a timely manner, and organize workflow and multi-tasking to meet the customers’ timeframes.
  • Communicate and coordinate with multiple internal departments (i.e. Sales, Operations, Purchasing, etc).
  • Set up new customer accounts, assist with customer verification, and maintain files and databases.
  • Operate as administrative support to Sales Team and assist with various inquiries.
  • Learn terminology for totes, chemical names, accounts, drums, etc.
 
QUALIFICATIONS/REQUIREMENTS 
  • High School Diploma or GED is required.
  • College degree is preferred.
  • 1 year minimum experience in a Customer Service role, familiarity with the chemical distribution or transportation industries is preferred.
  • Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.
  • Strong computer skills including databases and Customer Relationship Management Systems are required.
 
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.