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Email Representative Jobs in Virginia (NOW HIRING)

Markel Corporation

Premium Audit Representative

Richmond, VA · On-site

$37K - $42K/yr

Representatives will be responsible for assisting Premium Audit Specialists and our Customer ... Complete outbound calls and email correspondence with policyholders in a timely manner regarding ...

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In ... Making outbound calls and sending emails daily on delinquent accounts * Managing automated calls ...

Markel Corporation

Premium Audit Representative

Richmond, VA · On-site

$37K - $42K/yr

Representatives will be responsible for assisting Premium Audit Specialists and our Customer ... Complete outbound calls and email correspondence with policyholders in a timely manner regarding ...

Waste Connections

Collections Representative

Norfolk, VA · On-site

$23 - $25/hr

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In ... Making outbound calls and sending emails daily on delinquent accounts * Managing automated calls ...

mimirtechnologies

Job brief: We're looking for an energetic sales representative to actively seek out and engage ... Reach out to customer leads through phone, email as required. * Solve customer problems and ...

RK Auto

BDC Representative

Virginia Beach, VA · On-site

$13.25 - $17.75/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... and email. * Manage high volume of inbound and outbound service calls Experience and Skills:

RK Auto

BDC Representative

Virginia Beach, VA

$13.25 - $17.75/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... and email. * Manage high volume of inbound and outbound service calls Experience and Skills:

Towne Bank

Loan Operations Representative I

Suffolk, VA

$37K - $44K/yr

We are seeking a Loan Operations Representative to handle member requests and questions received by phone or email. In addition, this employee will work on administrative functions including incoming ...

New

RK Auto

BDC Representative

Virginia Beach, VA · On-site

$14.25 - $19/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... and email. * Manage high volume of inbound and outbound service calls Experience and Skills:

Star Stellar Credit Repair Solutions

Reach out to customer leads through phone, email as required. * Solve customer problems and ... Proven work experience as a sales representative * Fluency in MS Office * Must be comfortable with ...

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All JobsEmail Representative JobsEmail Representative Jobs in Virginia

Email Representative information

What are the key skills and qualifications needed to thrive in the Email Representative position, and why are they important?

To thrive as an Email Representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email ticketing tools is often necessary. Being patient, organized, and able to handle stressful situations with professionalism are important soft skills. These qualities ensure accurate, prompt, and positive interactions with customers, leading to higher satisfaction and effective issue resolution.

What are the typical day-to-day responsibilities of an Email Representative?

As an Email Representative, your daily responsibilities include reading and responding to customer inquiries, troubleshooting issues, and documenting communications within the company's CRM system. You may also handle escalations, provide product or service information, and coordinate with other departments to resolve more complex concerns. The majority of your interactions will be written, so clear and concise communication is essential. The role often involves working independently while remaining a valuable part of a broader customer service team. Maintaining a friendly and efficient tone in all interactions is crucial for building rapport and customer trust.

What is an Email Representative job?

An Email Representative is responsible for managing customer inquiries, complaints, and requests via email. They ensure prompt and professional responses, provide accurate information, and resolve issues efficiently. This role requires strong communication skills, attention to detail, and the ability to multitask. Email Representatives often work in customer service, sales, or technical support teams to maintain positive customer relationships.

What are popular job titles related to Email Representative jobs in Virginia? For Email Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Email Representative jobs in Virginia look for? The top searched job categories for Email Representative jobs in Virginia are:
Email Representative jobs near you
Infographic showing various Email Representative job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

MSCCN

Hampton, VA • On-site, Remote

$17/hr

Full-time

Posted 24 days ago

Job description


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This role requires at least 3 years of customer service or contact center experience.
This job post is for the August new hire class.
This position is open to CONUS, AK, HI. California is a specifically excluded hiring location.
The position is fully remote.
Background check required.
Rotational shifts (Performance based 8 hours shift will be designated)
The pay for this role is $17 per hour.
This is a W2 position.
Multiple openings are available, with new hire onboardings expected throughout 2026!
Equipment is provided.
Customer Service Agent/Representative - Remote
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Note: The first 2 weeks consist of a mandatory training period being held Monday through Friday from 9am EST to 5:30pm EST. Training is conducted via zoom and requires daily on-screen participation in your personal workspace with a strong internet connection. Attendance is mandatory for graduation. Participants MUST always remain on camera for the entirety of training period each day. Professional attire is always expected with no background distractions or interruptions.
Overview:
The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.
Customer Service Agents may also provide other functions, such as examination scheduling, rescheduling, or information verification.
Key Tasks
  • Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies
  • Make outbound calls as necessary based on business needs
  • Resolve or escalate customer inquires in a timely manner
  • Encourage use of electronic communication with customers
  • Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system
  • Follow SOPs and policies
  • Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys.
  • Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
  • Use frequently asked questions (FAQs) and help look up and provide information to inquiries
  • Utilize departmental knowledge bases and training material to answer customer inquiries
  • Maintain up-to-date knowledge of policies and procedures as applicable
  • Adhere to published schedule according to attendance guidelines
  • May be required to work some weekends and holidays
  • Perform other duties as assigned

#LI-Remote
Additional Qualifications/Responsibilities
Qualifications and Skills
Education: Degree preferred, high school diploma or GED required
Experience: 3 years customer service or contact center experience
Skills and Abilities:
  • Be able to read and speak English clearly, professionally and fluently
  • Listening and human relations skills
  • Have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of each inquiry resolution
  • Typing and writing abilities To respond appropriately to changing situations
  • Ability to work as a team member

Pay Rate: $17 / Hr
Work Timing: 4 AM PST to 10:00 PM PST (Monday - Saturday) 8-hour Shift
Rotational shifts: Yes

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