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Virtual Chat Customer Service Jobs in Virginia (NOW HIRING)

RINGANA

Customer Service Representative

Vinton, VA

$19.25 - $22.50/hr

Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems. * Assist with questions related to products, orders, payments, promotions, and account services. * Process ...

RINGANA

Customer Service Representative

Vinton, VA · On-site

$19.25 - $22.50/hr

Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems. * Assist with questions related to products, orders, payments, promotions, and account services. * Process ...

RINGANA

Customer Service Representative

Vinton, VA · On-site

$19.25 - $22.50/hr

Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems. * Assist with questions related to products, orders, payments, promotions, and account services. * Process ...

Akina Pharmacy

Customer Service Representative

OR · On-site

$15 - $20.50/hr

... live chat, to confirm orders, schedule deliveries, and address any concerns or questions from ... Customer Service Experience: * Minimum of 1-2 years of experience in a customer service role ...

Wells Fargo

Customer Service Representative

Roanoke, VA · On-site

$15.75 - $21.25/hr

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and ...

Collabera

Customer Service Specialist

Roanoke, VA · Hybrid

$23/hr

Call Volume - 300-400 calls/month - Phones only (no email/chat). * Types of Calls: 50% transferred ... Complex service issues. * Live customer escalations (non-regulatory). * The other 50% of calls:

Collabera

Customer Service Specialist

Roanoke, VA · Hybrid

$23/hr

Call Volume - 300-400 calls/month - Phones only (no email/chat). * Types of Calls: 50% transferred ... Complex service issues. * Live customer escalations (non-regulatory). * The other 50% of calls:

Collabera

Customer Service Specialist

Roanoke, VA · On-site

$23/hr

Call Volume - 300-400 calls/month - Phones only (no email/chat). Types of Calls: 50% transferred in ... Complex service issues. Live customer escalations (non-regulatory). The other 50% of calls: Direct ...

Collabera

Customer Service Specialist

Roanoke, VA · On-site

$23/hr

Call Volume - 300-400 calls/month - Phones only (no email/chat). Types of Calls: 50% transferred in ... Complex service issues. Live customer escalations (non-regulatory). The other 50% of calls: Direct ...

Service Experts

Customer Service Representative I

Salem, VA · On-site

$15.50 - $21/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general ...

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Virtual Chat Customer Service information

See Virginia salary details

$10

$16

$25

How much do virtual chat customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for virtual chat customer service in Virginia is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Virginia?

The most popular types of Chat Customer Service jobs in Virginia are:

What are popular job titles related to Virtual Chat Customer Service jobs in Virginia?

For Virtual Chat Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Virginia look for?

The top searched job categories for Virtual Chat Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Virtual Chat Customer Service jobs?

Cities in Virginia with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,029 per year, or $16.8 per hour.

Customer Service Representative - Phones and Chat - Richmond, VA

Richmond, VA

USZoom LLC
See more jobs at USZoom LLCexternal

$15.75 - $21.50/hr

Full-time

Re-posted 17 days ago

Job description

We’re iPostal1 and we’re in growth mode!


This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Richmond, VA location. There will be a two-week, paid training which starts with the first week in the Richmond office and the second week in our Montebello, N.Y. headquarters.


To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!


*Please note this is an in-office role. Remote work is not available.


Responsibilities:


Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Manage customer expectations

Actively engage customers in on-line chat context

            Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.

Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting


Requirements:

Active listening skills

Results oriented

Strong work ethic

Excellent verbal and written communication skills

Previous experience in a customer service-oriented role


iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

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