We're iPostal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.
We're iPostal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.
Virtual Student Support Agent (on site)
Richmond, VA · On-site +1
$17.65/hr
Posting Details Posting Summary Working Title Virtual Student Support Agent (on site) Role Title Admin and Office Spec III Role Code 19013-SW FLSA Nonexempt Pay Band 03 Position Number 295W0069
Virtual Student Support Agent (on site)
Richmond, VA · On-site +1
$17.65/hr
Posting Details Posting Summary Working Title Virtual Student Support Agent (on site) Role Title Admin and Office Spec III Role Code 19013-SW FLSA Nonexempt Pay Band 03 Position Number 295W0069
Customer Service Representative, Transportation
Richmond, VA · On-site
$18.44/hr
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of
Customer Service Representative, Transportation
Richmond, VA · On-site
$18.44/hr
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of
Description Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service Representatives who thrive on
Description Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service Representatives who thrive on
Customer Service Representative
Virginia Beach, VA · On-site
$14 - $19/hr
Description: Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service Representatives who thrive on
Quick apply
Customer Service Representative
Virginia Beach, VA · On-site
$14 - $19/hr
Description: Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service Representatives who thrive on
Customer Service Representative
Virginia Beach, VA · On-site
$14 - $19/hr
Job Type Full-time Description Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service
Customer Service Representative
Virginia Beach, VA · On-site
$14 - $19/hr
Job Type Full-time Description Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service
Customer Service Representative
Sterling, VA · On-site +1
$17 - $22/hr
Akina Pharmacy accepts applications for this position on a rolling basis. While we do not have an immediate opening now, we are actively building our pipeline for future needs. Strong candidates are
Customer Service Representative
Sterling, VA · On-site +1
$17 - $22/hr
Akina Pharmacy accepts applications for this position on a rolling basis. While we do not have an immediate opening now, we are actively building our pipeline for future needs. Strong candidates are
Are you looking to take the next steps in your career as a Software Engineer? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for an experienced
Are you looking to take the next steps in your career as a Software Engineer? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for an experienced
Customer Service Technician
Fairfax, VA · On-site
$17.75 - $23.75/hr
Description: Client First Technologies currently is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The Customer Service
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Customer Service Technician
Fairfax, VA · On-site
$17.75 - $23.75/hr
Description: Client First Technologies currently is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The Customer Service
Virtual Service Operations - Mobile Application Developer * with Security Clearance
Ashburn, VA · On-site
Are you looking to take the next steps in your career as a Mobile Application Developer? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for an
Virtual Service Operations - Mobile Application Developer * with Security Clearance
Ashburn, VA · On-site
Are you looking to take the next steps in your career as a Mobile Application Developer? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for an
Remote Customer Service Specialist
Virginia Beach, VA · On-site +1
$16.25 - $21.25/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Virginia Beach, VA · On-site +1
$16.25 - $21.25/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Chesapeake, VA · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Chesapeake, VA · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Hampton, VA · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Hampton, VA · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Customer Service Representative
Virginia Beach, VA · On-site
$20/hr
About Us: Great Atlantic Management is a locally owned and operated property management company that has proudly served our communities since 1977. We currently manage 32 self-storage facilities
Customer Service Representative
Virginia Beach, VA · On-site
$20/hr
About Us: Great Atlantic Management is a locally owned and operated property management company that has proudly served our communities since 1977. We currently manage 32 self-storage facilities
Virtual Chat Customer Service information
See Virginia salary details
$10.01 - $11.46
3% of jobs
$11.46 - $12.91
9% of jobs
$14.21 is the 25th percentile. Wages below this are outliers.
$12.91 - $14.36
15% of jobs
$14.36 - $15.82
21% of jobs
The median wage is $15.99 / hr.
$15.82 - $17.27
18% of jobs
$17.99 is the 75th percentile. Wages above this are outliers.
$17.27 - $18.72
18% of jobs
$18.72 - $20.17
5% of jobs
$20.17 - $21.62
3% of jobs
$21.62 - $23.07
2% of jobs
$23.07 - $24.53
3% of jobs
$24.53 - $25.98
2% of jobs
$10
$16
$25
How much do virtual chat customer service jobs pay per hour?
As of Jul 30, 2026, the average hourly pay for virtual chat customer service in Virginia is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.
How does a Virtual Chat Customer Service representative typically collaborate with other departments to resolve customer issues?
As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.
What is a Virtual Chat Customer Service representative?
A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.
What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?
| Aspect | Virtual Chat Customer Service | Virtual Phone Customer Service |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in communication | Similar credentials, often with additional phone etiquette training |
| Work Environment | Online chat platforms, remote from home | Call centers or remote, handling customer calls |
| Employer & Industry | Retail, tech, e-commerce companies | Telecommunications, retail, service industries |
| Search & Comparison | Often compared for remote customer support roles | Commonly compared with chat roles for communication methods |
Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.
What are the key skills and qualifications needed to thrive as a Virtual Chat Customer Service Representative, and why are they important?
To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Virginia? The most popular types of Chat Customer Service jobs in Virginia are:
What are popular job titles related to Virtual Chat Customer Service jobs in Virginia? For Virtual Chat Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Virginia look for? The top searched job categories for Virtual Chat Customer Service jobs in Virginia are:
- Night Shift Amazon Spanish Customer Service
- Volunteer Aetna Customer Service
- Email Customer Service
- Weekend Toyota Customer Service Representative
- Temporary Customer Service
- Day Shift Customer Service Gucci
- Freelance Online Casino Customer Service
- Customer Service Manager
- Temporary Aflac Customer Service
- Fast Food Customer Service
What cities in Virginia are hiring for Virtual Chat Customer Service jobs? Cities in Virginia with the most Virtual Chat Customer Service job openings:
$15.75 - $21.50/hr
Full-time
Re-posted yesterday
Job description
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Richmond, VA location. There will be a two-week, paid training which starts with the first week in the Richmond office and the second week in our Montebello, N.Y. headquarters.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
*Please note this is an in-office role. Remote work is not available.
Responsibilities:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.