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Virtual Chat Customer Service Jobs Near Me

Sharecare

Lead Customer Service Rep

Columbus, OH · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... chat, email, or fax.?? * Provide support for the customer service team through the manning and ...

Nexxaworks

Customer Service Specialist

Columbus, OH · On-site

$17/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Provide detailed product and service information to customers. * Maintain accurate records of ...

Consider Posh Pro

Customer Service Specialist

Columbus, OH · On-site

$16 - $21/hr

Respond promptly and effectively to customer inquiries via phone, email, and chat channels. * Resolve product or service issues by clarifying customer complaints and determining the best solution.

Alphabe Insight Inc

Customer Service Specialist

Columbus, OH · On-site

$16.50 - $21.75/hr

Respond promptly and effectively to customer inquiries via phone, email, and chat channels. * Resolve product or service issues by clarifying customer complaints and determining the best solution.

ForgeFit

Remote Customer Service Specialist

Columbus, OH · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

NESCO Inc

Customer Service Rep (Onsite)

Columbus, OH · On-site

$19/hr

Customer Service Representative (CSR) Are you an enthusiastic problem-solver with a passion for ... Handle basic customer inquiries and provide support via phone, email, and chat. * Resolve routine ...

Essilor

Customer Service Advocate

Groveport, OH · On-site

Provide quality customer service by answering customer calls, responding to customer questions ... Familiarity with electronic communication methods such as email, instant messaging, and chat ...

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Virtual Chat Customer Service information

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How much do virtual chat customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual chat customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

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Virtual Chat Customer Service jobs near you
A map of the United States highlighting the number of Virtual Chat Customer Service job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Virtual Chat Customer Service job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Service Representative

Forward Air Corporation

Groveport, OH • On-site

$21.50/hr

Full-time

Posted 8 days ago

Job description


Pay Rate: $21.50 per hour
Schedule: Mon - Fri 8am - 5pm
The Customer Service Representative provides front-line support to customers, internal sales representatives, and operations staff via phone, email, and chat. They focus on standard inquiries related to company services, shipment status, and basic issue resolution. They ensure each interaction is handled with courtesy, professionalism, and accuracy while adhering to established scripts and processes. This position is a career-launching opportunity, focused on rapid skills development, and is well-suited for someone with foundational customer service experience who is eager to learn, grow, and build expertise in the transportation and logistics industry.
Responsibilities
  • Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests.
  • Document all customer interactions thoroughly, accurately, and efficiently in internal systems.
  • Process basic shipment change requests and follow up to confirm completion within established guidelines.
  • Review shipment tracking history and clearly communicate shipment status, delays, or next steps to customers.
  • Monitor shared email inboxes and respond to requests in a timely, professional manner.
  • Navigate multiple platforms, browsers, and applications during customer interactions while maintaining accuracy and focus.
  • Follow established scripts, workflows, and standard operating procedures (SOPs) to ensure consistency and compliance.
  • Proactively identify when an issue should be escalated to a more senior team member or leadership.
  • Participate in team meetings, training sessions, and coaching to continuously improve skills and performance.
  • Build positive working relationships with internal teams, including sales, operations, and station staff.
  • Regular and dependable attendance is required to meet business and customer needs.
  • All other duties as assigned to meet evolving business needs.

Qualifications
  • Education: High school diploma or GED equivalent required.
  • At least one year of customer service experience, preferably in a call center, office, or fast-paced customer-facing environment.
  • Solid computer proficiency, with the ability to learn and navigate multiple systems, platforms, and web browsers; ability to type 35+ wpm with strong accuracy to document customer interactions quickly.
  • Strong customer service orientation with clear verbal and written communication skills and a professional telephone manner.
  • Demonstrated ability to multitask, manage a steady workload, and remain calm and effective under pressure.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

Apply