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Virtual Chat Customer Service Jobs in Michigan (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Warren, MI · On-site

$16.50/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Experience supporting customers through phone, email, and chat channels * Understanding of electric ... Comprehensive virtual training program lasting approximately 10 weeks * Ongoing coaching and ...

Ashley Global Retail, LLC

Customer Care Agent

Warren, MI · On-site

$16.50/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

... customer service experience and a desire to grow. Key Responsibilities * Provide exceptional ... Approximately 20% chat, email, and case documentation Required Qualifications * 1-2+ years of ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed

Sharpcontra

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed

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Virtual Chat Customer Service information

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$8

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How much do virtual chat customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual chat customer service in Michigan is $14.81, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Michigan?

The most popular types of Chat Customer Service jobs in Michigan are:

What are popular job titles related to Virtual Chat Customer Service jobs in Michigan?

For Virtual Chat Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Michigan look for?

The top searched job categories for Virtual Chat Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Virtual Chat Customer Service jobs?

Cities in Michigan with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $30,795 per year, or $14.8 per hour.

Virtual Travel Customer Service

Detroit, MI • Remote

Genovaire Travel Group
See more jobs at Genovaire Travel Groupexternal

$14.75 - $18.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

  • Provide assistance through email, chat, and phone communication

  • Help with itinerary changes, updates, and general travel questions

  • Provide destination and travel guideline information

  • Follow up with travelers before departure

  • Resolve concerns while maintaining a positive customer experience

Ideal Candidate

  • Friendly and professional communication style

  • Customer support experience preferred

  • Reliable and organized

  • Comfortable using online tools and learning new systems

  • Interest in travel and client satisfaction

What We Offer

  • Remote work flexibility

  • Training provided

  • Ongoing team support

  • Professional development opportunities

  • Access to travel-related perks

Apply