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Spectrum Customer Service Jobs in Michigan (NOW HIRING)

Ritchie Bros.

Customer Service Representative

Flint, MI

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Ritchie Bros.

Customer Service Representative

Flint, MI · On-site

$18/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

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Spectrum Customer Service information

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How much do spectrum customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for spectrum customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

How much does Spectrum pay their customer service agents?

Spectrum customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role often includes benefits such as health insurance and paid time off, and may require proficiency with customer management tools and communication skills.

What is a Spectrum Customer Service job?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

Is getting hired at Spectrum hard?

Getting hired for a Spectrum Customer Service position typically involves meeting basic qualifications, completing an application, and passing interviews and background checks. The hiring process can vary in length but generally requires good communication skills and customer service experience. Candidates who demonstrate reliability and problem-solving abilities tend to have a better chance of being hired.

What are the key skills and qualifications needed to thrive in the Spectrum Customer Service position, and why are they important?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

Is Spectrum call center a good job?

Spectrum customer service roles typically involve handling customer inquiries, troubleshooting technical issues, and providing support via phone or chat. The job often requires strong communication skills, patience, and familiarity with company products, with schedules that may include evenings and weekends. Compensation and work environment can vary, but it generally offers opportunities for skill development and advancement within the company.

What is the starting pay for Spectrum?

The starting pay for a Spectrum Customer Service representative typically ranges from $15 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off. Pay rates can vary based on regional labor markets and company policies.
What are popular job titles related to Spectrum Customer Service jobs in Michigan? For Spectrum Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Spectrum Customer Service jobs in Michigan look for? The top searched job categories for Spectrum Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Spectrum Customer Service jobs? Cities in Michigan with the most Spectrum Customer Service job openings:
Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Specialist

Allied Insurance Managers Inc.

Rochester, MI

$50K/yr

Full-time

Re-posted 3 days ago

Job description

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Compensation:

$42,000 - $50,000 yearly


Responsibilities:
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

What You’ll Be Doing

  • Assisting with preparing and processing bond documents
  • Gathering and organizing required paperwork
  • Submitting requests to insurance carriers
  • Tracking deadlines and following up as needed
  • Maintaining accurate documentation in our agency system
  • Supporting producers and team members with client requests
  • You’ll receive training and support as you build knowledge and confidence in the role.

Qualifications:
  • Must have high school diploma or GED equivalent
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Previous customer service experience required for this position
  • Display strong communication skills, active listening skills, and personal skills
  • Basic knowledge of insurance policy procedures and schedules is preferred

About Company

Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future.

We also offer the following benefits:

  • Medical, Dental & Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Vacation & Holidays
  • 410(k) Profit Sharing Plan
  • Career Advancement Opportunities
  • Higher compensation is negotiable based on experience.

Applicants must complete an assessment to be considered.