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Digital Customer Service Jobs in Michigan (NOW HIRING)

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

Maintain organized digital records and follow company data-handling procedures. Data Review ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

Maintain organized digital records and follow company data-handling procedures. Data Review ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Ritchie Bros.

Customer Service Representative

Flint, MI

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... Buyers have access to multiple digital bidding and buying channels, innovative vehicle ...

Sherwin-Williams

Customer Service Specialist

Kentwood, MI · On-site

$15.50 - $20.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... 2 - Digital Interview Upon review of your application, qualified candidates will be invited to ...

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How much do digital customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for digital customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the typical daily tasks and workflow for a Digital Customer Service representative?

As a Digital Customer Service representative, your typical day involves responding to customer inquiries via email, live chat, social media, or messaging platforms, troubleshooting issues, and providing accurate information about products or services. You’ll often use customer relationship management (CRM) tools to track interactions and ensure timely follow-ups. Collaboration with other departments, such as technical support or sales, may be required to resolve complex issues efficiently. The role is usually fast-paced, requiring multitasking and prioritizing customer requests, all while maintaining a high level of professionalism and customer satisfaction.

What jobs pay 4000 a week without a degree?

In digital customer service roles, high earnings of $4,000 or more per week are uncommon without specialized skills or experience. Typically, such income levels are associated with sales positions, freelance consulting, or entrepreneurial ventures that require strong communication skills, industry knowledge, or self-employment. Most customer service jobs pay hourly wages that do not reach this weekly amount without additional commissions or bonuses.

How to make $1000 a week remotely?

A digital customer service role can contribute to earning $1000 a week remotely by working multiple shifts, handling high-volume customer inquiries, and developing specialized skills such as CRM software proficiency. Increasing your hours, gaining experience, and pursuing certifications can help boost your income in this field.

What is a Digital Customer Service job?

A Digital Customer Service job involves assisting customers through online channels such as chat, email, social media, and mobile apps. Responsibilities typically include answering inquiries, resolving issues, and providing support using digital tools. This role requires strong communication skills, problem-solving abilities, and familiarity with digital platforms. It aims to enhance customer experience by offering efficient and convenient service in a digital-first environment.

How to make 25 dollars an hour online?

Digital Customer Service roles often pay around $15 to $25 per hour, depending on experience and company. To earn $25 an hour, focus on developing strong communication skills, familiarity with customer service software, and obtaining relevant certifications if needed. Many positions offer flexible schedules and remote work options, making it possible to reach this income level with consistent performance.

What are the key skills and qualifications needed to thrive in the Digital Customer Service position, and why are they important?

To thrive as a Digital Customer Service professional, you need excellent communication abilities, strong problem-solving skills, and familiarity with digital platforms, often supported by a high school diploma or relevant customer service experience. Technical proficiency with CRM systems, live chat software, and helpdesk tools such as Zendesk or Salesforce is commonly required. Outstanding candidates demonstrate patience, adaptability, and empathy, helping to build positive customer relationships even in challenging situations. These skills are vital for providing efficient, high-quality support through digital channels while ensuring customer satisfaction and loyalty.

What is an example of digital customer service?

Digital customer service involves providing support and assistance to customers through online channels such as live chat, email, social media, or messaging apps. Customer service representatives in this field use tools like CRM software and communication platforms to resolve issues efficiently and improve customer satisfaction.
What are the most commonly searched types of Digital Customer Service jobs in Michigan? The most popular types of Digital Customer Service jobs in Michigan are:
What are popular job titles related to Digital Customer Service jobs in Michigan? For Digital Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Digital Customer Service jobs in Michigan look for? The top searched job categories for Digital Customer Service jobs in Michigan are:
Digital Customer Service jobs near you
Infographic showing various Digital Customer Service job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Digital Customer Service Representative

Stenger & Stenger PC

Grand Rapids, MI • On-site

$15.25 - $21/hr

Full-time

Posted 9 days ago

Job description

About Us:
Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors’ rights across 12 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

  • Hard Work
  • Innovation
  • Teamwork
  • Performance
  • Excellence

Position Overview:

We are seeking a detail-oriented and professional Digital Customer Service Representative to monitor, review, and respond to incoming consumer emails. The ideal candidate will have strong written communication skills and the ability to follow legal and compliance guidelines when responding to inquiries related to outstanding accounts.

Key Responsibilities:

  • Regularly monitor and respond to a high volume of inbound emails promptly and professionally.
  • Ability to interpret detailed account information, including but not limited to: legal status of a case, financial information, and internal notes.
  • Deliver precise and clear information regarding settlement offers, payment arrangements, required documentation, and general inquiries.
  • Guarantee all written communication strictly adheres to federal and state law, internal firm policies, and all applicable legal standards.
  • Recognize and appropriately escalate complex cases, disputes, or issues requiring the attention of higher management or an attorney to ensure prompt and appropriate resolution.
  • Create and maintain detailed, accurate logs of all communications and actions taken.
  • Work closely with internal departments, including Legal/Attorney staff, Collections, Compliance, and Client Services, to obtain efficient resolutions.

Required Qualifications:

  • Optional: Associate or bachelor’s degree in communications, marketing, legal or a related field.
  • Previous experience in customer service, legal office, or related professional field is strongly preferred.
  • Demonstrate excellent written communication and professional customer service skills.
  • Strong attention to detail and proven ability to follow structured communication and compliance guidelines meticulously.
  • Proficiency in using computer systems, including comfort and familiarity with email platforms and CRM/case management software tools.
  • A consistent ability to maintain professionalism and exhibit empathy in all communications, particularly during challenging interactions.

Preferred Qualifications:

  • Experience working in a debt collection agency or a legal services environment.
  • Familiarity with compliance requirements and best practices related to consumer communications.
  • An understanding of Federal law related to debt collection.