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Chat Representative Jobs in Michigan (NOW HIRING)

Autobooks

Customer Support Representative

Detroit, MI

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and email. They look to you as their consultant and ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Feldman of Livonia

BDC Representative - Sales

Livonia, MI

$14 - $18.75/hr

Description As a BDC (Business Development Center) Representative for Feldman Automotive, you will ... Responsibilities: - Handle incoming phone calls, emails, and chat inquiries from potential and ...

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All JobsChat Representative JobsChat Representative Jobs in Michigan

Chat Representative information

See Michigan salary details

$10

$18

$29

How much do chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat representative in Michigan is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.10 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Michigan?

The most popular types of Chat Representative jobs in Michigan are:

What are popular job titles related to Chat Representative jobs in Michigan?

For Chat Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Michigan look for?

The top searched job categories for Chat Representative jobs in Michigan are:

What cities in Michigan are hiring for Chat Representative jobs?

Cities in Michigan with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,449 per year, or $18.5 per hour.

Service Business Development Center (BDC) Representative

Art Moehn Auto Group

Jackson, MI • On-site

$16/hr

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

Service Business Development Center (BDC) Representative

Position Summary

The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.

Benefits

  • Performance-based pay with base compensation
  • Monday–Friday schedule
  • 401(k)
  • Health insurance
  • Paid vacation
  • Employee discounts
  • Cafeteria plan

Responsibilities

  • Answer inbound customer calls
  • Schedule service appointments and follow up with customers
  • Respond promptly to phone, email, text, and chat inquiries
  • Maintain accurate CRM notes
  • Meet daily performance goals
  • Learn and promote dealership services and programs, include outbound phones calls

Qualifications

  • Excellent customer service skills
  • Strong phone, typing, and communication skills
  • Professional written grammar and spelling
  • Ability to multitask in a fast-paced environment
  • Must pass a background check and drug screening