ZipRecruiter

Log In

1

Chat Representative Jobs in Michigan (NOW HIRING)

Feldman Automotive

BDC Representative - Service

Highland, MI · On-site

$13.75 - $18.50/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... Responsibilities: - Respond to customer inquiries and concerns through phone, email, and chat ...

Feldman Automotive

BDC Representative - Service

Wixom, MI · On-site

$14.50 - $19.25/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... Responsibilities: - Respond to customer inquiries and concerns through phone, email, and chat ...

Feldman Automotive

BDC Representative - Service

Wixom, MI

$14.50 - $19.25/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... Responsibilities: - Respond to customer inquiries and concerns through phone, email, and chat ...

Feldman Automotive

BDC Representative - Service

Wixom, MI · On-site

$14.50 - $19.25/hr

We are seeking a highly motivated and detail-oriented Service BDC Representative to join our team ... Responsibilities: - Respond to customer inquiries and concerns through phone, email, and chat ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... chat to provide direct end-user support. Experience supporting the following: -ServiceNow ITSM tool usage -Apple/Mac products -Windows OS -Remote Access VPN -Citrix-based application -Epic EMR ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... chat to provide direct end-user support. Experience supporting the following: -ServiceNow ITSM tool usage -Apple/Mac products -Windows OS -Remote Access VPN -Citrix-based application -Epic EMR ...

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

... Representative and Dispatcher responsibilities. This individual will play a key role in ensuring ... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ...

Sharecare

Lead Customer Service Rep

Lansing, MI · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

WMCU

Contact Center Representative

Grand Rapids, MI · On-site

$17 - $22/hr

WMCU is seeking a Contact Center Representative to join our team in Grand Rapids. This role ... Handle multi-channel member inquiries (Interactive ATM, phone, email, chat, and online banking ...

New

previous page

Showing results 41-60

All JobsChat Representative JobsChat Representative Jobs in Michigan

Chat Representative information

See Michigan salary details

$10

$18

$29

How much do chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat representative in Michigan is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.10 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Michigan?

The most popular types of Chat Representative jobs in Michigan are:

What are popular job titles related to Chat Representative jobs in Michigan?

For Chat Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Michigan look for?

The top searched job categories for Chat Representative jobs in Michigan are:

What cities in Michigan are hiring for Chat Representative jobs?

Cities in Michigan with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,449 per year, or $18.5 per hour.

Customer Service Representative

M37AUCTIONCOM LLC

Caledonia, MI • On-site

$13 - $19/hr

Part-time

Re-posted 17 days ago

Job description

If you love estate sales, resale shops, auctions, and flipping things, this job may be ideal for you! If you are self driven, take pride in your work, and believe in treating people with respect, you may be an ideal candidate to join our team.


Our work environment includes:

  • Inclusive and relaxed atmosphere
  • Casual work attire
  • Company perks
  • Flexible work days/hours (including around college/family responsibilities)
  • Base pay with daily and weekly bonuses

This position is responsible for managing the customer service experience for clients including taking photos and getting descriptions of consignment auction items, putting items away in the warehouse, and pulling purchased orders.

Benefits:

  • Employee discount
  • Paid training
  • Bonus Structure

Schedule:

  • Tuesday to Friday 8:30 AM to 5:30 PM
  • Alternating Saturdays 7:45 AM to 1:15 PM

Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional customer support and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries and resolving issues with professionalism and care.


Essential qualities include ability to multitask, energetic personality, great interpersonal skills, and the ability to recall faces with names of clients.


Responsibilities

  • Put consigned inventory away in warehouses/Pull ordered inventory sold (including items like furniture).
  • Take photos and document details of consigned items
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information regarding products and services to assist customers effectively.
  • Manage customer accounts, including filing and updating information as needed.
  • Demonstrate excellent interpersonal skills with customers.
  • Collaborate with team members to improve overall customer service processes and enhance the customer experience.
  • Perform additional administrative tasks as required, supporting office management functions.
  • Share in responsibility for maintaining clean and safe work environments.

Qualifications

  • Proven experience in customer service or a related field is preferred.
  • Strong time management skills with the ability to prioritize tasks effectively.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Willingness to work in hot/cold (not temperature regulated) warehouses and outside in the elements as needed.

Join our team today and contribute to creating an outstanding experience for our customers!

Company Description

West Michigan's trusted partner for comprehensive estate services and online auctions since 2013. We connect sellers with buyers through a transparent, efficient, and private bidding platform.