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Customer Service Manufacturing Jobs in Michigan (NOW HIRING)

GLT Packaging

Be Seen First

Customer Service Representative

Grand Rapids, MI · On-site

$20 - $28/hr

Company Description GLT Packaging is a leading manufacturer of high-quality corrugated packaging solutions. Through innovation, exceptional customer service, and dependable manufacturing, we help ...

Clopay

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio ... We currently have an opening for a Customer Service Representative in our Lansing location.

Clopay

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Headquartered in Mason, Ohio , and operating state-of-the-art manufacturing facilities in Troy ... We currently have an opening for a Customer Service Representative in our Lansing location.

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Customer Service Manufacturing information

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How much do customer service manufacturing jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service manufacturing in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a customer service manufacturing?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What are the key skills and qualifications needed to thrive in customer service manufacturing?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What are some typical challenges faced in a customer service manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What are the most commonly searched types of Customer Service Manufacturing jobs in Michigan? The most popular types of Customer Service Manufacturing jobs in Michigan are:
What are popular job titles related to Customer Service Manufacturing jobs in Michigan? For Customer Service Manufacturing jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Manufacturing jobs in Michigan look for? The top searched job categories for Customer Service Manufacturing jobs in Michigan are:
Customer Service Manufacturing jobs near you
Infographic showing various Customer Service Manufacturing job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative - Automotive Manufacturing

Flextronics

Coopersville, MI • On-site

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Flextronics rating

5.8

Company rating: 5.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

146th of 156 rated electronics manufacturers

Job description

Customer Service Representative

The "Customer Service Representative" will be based in Coopersville, MI, reporting to the Program Manager. This role will be in charge of communicating with customers and dealing with customer's inquiries.

Responsibilities:

  • Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high-quality services for all customer needs
  • Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
  • Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
  • Interpret customer needs, recognize symptoms, causes and solutions.
  • Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
  • Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
  • In charge of tracking relevant metrics and drive action items based on results KPIs.
  • Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
  • SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
  • Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
  • Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
  • Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
  • Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
  • Create CMF, MRF and PQR.
  • Involve in CFT, Operations and customer meetings.

Qualifications:

  • Bachelor's degree optional/ideal.
  • 2 years' minimum manufacturing industry work experience in Customer Service-related position. Experience from automotive manufacturing highly ideal.
  • Excellent communication (verbal and written), interpersonal and organizational skills required.

What you'll receive for the great work you provide:

  • Full range of medical, dental, and vision plans
  • Life Insurance
  • Short-term and Long-term Disability
  • Matching 401(k) Contributions
  • Vacation and Paid Sick Time
  • Tuition Reimbursement

Job Category: Operations

Is Sponsorship Available? No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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