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Customer Service Manufacturing Jobs in Michigan (NOW HIRING)

Hillenbrand

Customer Service

Harrison, MI · On-site +1

$14 - $19/hr

... customer relationships and contribute to sustainable business growth through responsive service ... We provide mold technologies and solutions that help manufacturers improve productivity and ...

GTN Technical Staffing

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Field Service Technician

Detroit, MI · On-site

$28 - $35/hr

Strong communication and customer service skills Preferred: * Experience in industrial equipment service, manufacturing, or field maintenance * Mechanical and electrical troubleshooting experience

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$15.50 - $20.50/hr

Customer Service Specialist We are seeking a dependable and customer focused Customer Service Specialist to join our team at a lead manufacturer of professional sewer and drain cleaning equipment. In ...

GLT Packaging

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Customer Service Representative

Grand Rapids, MI · On-site

$20 - $28/hr

Company Description GLT Packaging is a leading manufacturer of high-quality corrugated packaging solutions. Through innovation, exceptional customer service, and dependable manufacturing, we help ...

Spartan Tool

Customer Service Specialist

Niles, MI

$25 - $28/hr

The Position - Customer Service Specialist We are seeking a dependable and customer focused Customer Service Specialist to join our team at a lead manufacturer of professional sewer and drain ...

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$15.50 - $20.50/hr

The Position - Customer Service Specialist We are seeking a dependable and customer focused Customer Service Specialist to join our team at a lead manufacturer of professional sewer and drain ...

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Customer Service Manufacturing information

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How much do customer service manufacturing jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service manufacturing in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a customer service manufacturing?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What are the key skills and qualifications needed to thrive in customer service manufacturing?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What are some typical challenges faced in a customer service manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What are 5 careers in customer service manufacturing?

Five careers in customer service manufacturing include Customer Service Representative, Technical Support Specialist, Quality Assurance Coordinator, Manufacturing Support Associate, and Service Technician. These roles often require strong communication skills, problem-solving abilities, and familiarity with manufacturing processes and tools. They focus on assisting customers, resolving product issues, and ensuring customer satisfaction within manufacturing environments.

What jobs can you do in customer service manufacturing?

In customer service manufacturing, common roles include customer service representatives who handle client inquiries, order processing specialists, technical support agents, and quality assurance coordinators. These jobs often require good communication skills, familiarity with manufacturing processes, and the ability to use customer management software. Opportunities may also include supervisory or training positions as experience grows.

What are the most commonly searched types of Customer Service Manufacturing jobs in Michigan?

The most popular types of Customer Service Manufacturing jobs in Michigan are:

What are popular job titles related to Customer Service Manufacturing jobs in Michigan?

For Customer Service Manufacturing jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Manufacturing jobs in Michigan look for?

The top searched job categories for Customer Service Manufacturing jobs in Michigan are:

Customer Service Manufacturing jobs near you
Infographic showing various Customer Service Manufacturing job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer service : Manufacturing

Burton, MI • On-site

Genesee Polymers Corporation
Chemical Manufacturing • 11 - 50 employees
Learn more about Genesee Polymers Corporationexternal

$13.50 - $18.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description


About the Company

Genesee Polymers Corporation has management's commitment to be a world-class organization and a culture of excellence with the company’s focus on best practices and has created an environment for continuous improvement. Our quality system utilizes ISO 9001:2015 as its quality platform. We are a Chemical Batch manufacturer with over 45years in business.


About the Rol


e

The Customer Service role involves providing customer service and resolving issues by offering solutions, explanations, and options. They will perform daily activities in the ERP and manage incoming orders from start to finish in a timely manner

Responsibilities

  • Processes both Domestic and Non-Domestic Orders using the current ERP System and Export System Softwa
  • res.Processes both Hazardous and Non-Hazardous orders. (DOT and IATA Training and Certifications are requir
  • ed.)Maintains GPC’s quality goals and objects related to Customer Serv
  • ice.Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complai
  • nts.Ensures full customer satisfaction and maintains a friendly, helpful demea
  • nor.Identifies and prioritizes problems and issues related to service a
  • rea.Maintains close contact with customer to give updates on progress toward resolution of issue or service requ
  • est.Ensures that appropriate changes were made to resolve customers' probl
  • ems.Refers unresolved customer issues to designated departments for further investigat
  • ion.Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperw
  • ork.Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions ta
  • ken.Maintain Customer f
  • ilesSchedule Freight for or
  • dersThe company reserves the right to add or change duties at any t


ime.

Qualifica


  • tions
  • Education: associate degree or equi
  • valentExperience in manufacturing office envir
  • onmentExperience: 4 years of related expe


rience

Required


  • Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure
  • manuals.Ability to write routine reports and corresp
  • ondence.Ability to speak effectively to customers, supervisors, and employees of the organ
  • ization.Excellent verbal and written commun
  • ication.Highest level of Professi
  • onalism.Scheduling
  • freightService orie
  • ntation.Critical t
  • hinking.Active li
  • stening.Planning and Organ
  • ization.Attention to
  • Detail.Ini
  • tiative.Time Man
  • agement.Analysis and Ass
  • essment.Experience and proficiency with computers and software including but not limited to: Word, Adobe Acrobat, Excel Spreadsheets, Outlook Email/Calendar, ERP experience preferred, CRM experience pr
  • eferred.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and d
  • ecimals.Ability to compute rate, ratio, and percent and to draw and interpret bar


graphs.

Preferr

  • ed SkillsExperience in a customer serv
  • ice role.Familiarity with ERP
  • systems.CRM e


xperience

Equal Opportunity

StatementGPC is an equal opportunity employer and is committed to diversity and inclusivity in the


workplace.

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