ZipRecruiter

Log In

1

Customer Service Manufacturing Jobs in Michigan (NOW HIRING)

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

Miller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI ! If you have ...

DXP

Customer Service Representative

Pontiac, MI

$16 - $21.50/hr

Provide high value customer service through real time responsiveness, accuracy in work and a ... Coordinate investigation with manufacturers for customer complaints regarding quality, tolerances ...

DXP

Customer Service Representative

Pontiac, MI

$16 - $21.50/hr

Provide high value customer service through real time responsiveness, accuracy in work and a ... Coordinate investigation with manufacturers for customer complaints regarding quality, tolerances ...

Alea Leather

MI CUSTOMER SERVICE

Wixom, MI

$23.50 - $26/hr

Follow through with order submission to manufacturing.Send and respond to 50+ customer emails per ... What We're Looking For Previous customer service experience (high-volume environment and order ...

BLACKHAWK INDUSTRIAL OPERATING CO

We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical ... The Customer Service Representative communicates and coordinates with suppliers and Account ...

previous page

Showing results 41-60

All JobsCustomer Service Manufacturing JobsCustomer Service Manufacturing Jobs in Michigan

Customer Service Manufacturing information

See Michigan salary details

$8

$16

$23

How much do customer service manufacturing jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service manufacturing in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a customer service manufacturing?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What are the key skills and qualifications needed to thrive in customer service manufacturing?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What are some typical challenges faced in a customer service manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What are the most commonly searched types of Customer Service Manufacturing jobs in Michigan?

The most popular types of Customer Service Manufacturing jobs in Michigan are:

What are popular job titles related to Customer Service Manufacturing jobs in Michigan?

For Customer Service Manufacturing jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Manufacturing jobs in Michigan look for?

The top searched job categories for Customer Service Manufacturing jobs in Michigan are:

Customer Service Manufacturing jobs near you
Infographic showing various Customer Service Manufacturing job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Transcendia, Inc.

Grand Rapids, MI • On-site

$14.75 - $20.25/hr

Other

Posted 13 days ago

Transcendia rating

5.6

Company rating: 5.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

110th of 119 rated packaging manufacturers

Job description

Customer Service Representative

The Customer Service Representative is a critical customer-facing role responsible for managing the full order experience from inquiry through delivery and issue resolution. This is not a scripted or repetitive contact center position. Each customer interaction requires judgment, problem-solving, follow-through, and the ability to coordinate across multiple internal functions to meet customer expectations.

This role works closely with customers, sales professionals, manufacturing plants, quality, compliance, planning, logistics, and other internal teams to ensure orders are accurately entered, clearly communicated, properly prioritized, and executed successfully. The Customer Service Representative often serves as the primary day-to-day contact for customers and plays a key role in building customer loyalty, trust, and confidence.

The ideal candidate will be highly organized, proactive, detail-oriented, and comfortable managing complex customer needs in a fast-paced manufacturing environment. This individual must be able to balance customer expectations with operational realities while maintaining a strong sense of ownership and urgency.

Job Duties:

  • Functions as a customer advocate and operate with sense of urgency and ownership of customer issues through resolution
  • Responsible for accurate entry of orders, monitors and tracks open orders
  • Resolve complex issues and, when necessary, elevating the issues for problem resolution.
  • Performs well under pressure and tight timeframes; able to consistently meet deadlines with high quality work
  • Assists customers with inquiries and information about sales orders, quotations, product specifications/compatibility and pricing/availability, expedites, order investigations and RMA/credit requests
  • Proactively recognize when an order has insufficient information and be comfortable seeking additional information in order to address the customer's needs
  • Offers alternative products as necessary, whenever we are unable to meet the customers' exact need (i.e. alternate widths, gauges, film types and/or next day shipments)
  • Demonstrates ability to create internal networks and partnerships; has vision for how one's actions impact other functional teams
  • Utilizes technology/CRM to support activities

Job Qualifications:

  • Customer Service experience preferred
  • Ability to communicate effectively both verbally and in writing
  • Exhibits a high level of motivation and sense of urgency, exceptional follow up skills
  • Must have organizational skills with an ability to prioritize and multi-task
  • Strong listening skills, ability to maintain confidentiality, exceptional attention to detail
  • Ability to recognize and resolve issues independently along with awareness on when to escalate
  • Consistently maintains positive attitude; adjusts in a positive way to changing policies and work responsibilities.
  • Team player
  • Must be dedicated to continuous improvement
  • Associate's degree in business other related field preferred; or two to three years related experience and/or training; or equivalent combination of education and experience.

Transcendia is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

What Transcendia employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply