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Customer Service Manufacturing Jobs in Michigan (NOW HIRING)

U.S. Farathane

Customer Service Representative

Ann Arbor, MI · On-site

$15.75 - $21.25/hr

Customer Service Representative US Farathane is seeking an experienced Customer Service Representative at our Orion, Michigan manufacturing facility. The Customer Service Representative is ...

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment. This Customer Service Representative ...

US Farathane

Customer Service Representative

Orion, MI

$14.75 - $20/hr

US Farathane is seeking an experienced Customer Service Rep at our Orion, Michigan manufacturing facility. The Customer Service Representative is responsible for providing the main line of ...

Clopay

Customer Service Representative

Lansing, MI · On-site

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio ... We currently have an opening for a Customer Service Representative in our Lansing location.

Caterpillar

Customer Service Representative

Menominee, MI · On-site

$25.10 - $37.60/hr

As a Customer Service Representative, you will play a critical role in supporting customers and ... Experience supporting customers in a manufacturing, distribution, or supply chain environment.

New

SunSource

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

... re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical ... Proficient with software programs relating to the customer service position, including Microsoft ...

SunSource

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

... re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical ... Proficient with software programs relating to the customer service position, including Microsoft ...

SunSource

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

... re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical ... Proficient with software programs relating to the customer service position, including Microsoft ...

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

Miller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI ! If you have ...

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Customer Service Manufacturing information

See Michigan salary details

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How much do customer service manufacturing jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service manufacturing in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a customer service manufacturing?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What are the key skills and qualifications needed to thrive in customer service manufacturing?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What are some typical challenges faced in a customer service manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What are the most commonly searched types of Customer Service Manufacturing jobs in Michigan? The most popular types of Customer Service Manufacturing jobs in Michigan are:
What are popular job titles related to Customer Service Manufacturing jobs in Michigan? For Customer Service Manufacturing jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Manufacturing jobs in Michigan look for? The top searched job categories for Customer Service Manufacturing jobs in Michigan are:
Customer Service Manufacturing jobs near you
Infographic showing various Customer Service Manufacturing job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

U.S. Farathane

Ann Arbor, MI • On-site

$15.75 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

US Farathane rating

6.4

Company rating: 6.4 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

59th of 84 rated plastic manufacturers

Job description

Customer Service Representative

US Farathane is seeking an experienced Customer Service Representative at our Orion, Michigan manufacturing facility. The Customer Service Representative is responsible for providing the main line of communication with the customers and supports the materials department by assuring customers' requirements are met as ordered on time.

Essential Duties and Responsibilities:

  • Assure production requirements are shipped to the customer as released to ensure 100% on time delivery requirements.
  • Back up to Shipping and Receiving Supervisor in the event of a call-off or scheduled vacation day.
  • Inputs manual releases as received and reconciles any release or accum issue.
  • Maintains premium freight log.
  • Effectively respond to schedule changes prompted through quality rejections, production increases, schedule changes, delivery issues, etc.
  • Communicate with Manufacturing Manager, Supervisors, Shipping/Receiving, QA and Purchasing on scheduling issues.
  • Help coordinate and organize the NAFTA requirements by meeting assigned deadlines.
  • Notify customers of late, missed or short shipments.
  • Assist, as appropriate, in problem solving activities.
  • Responsible for following all internal and OSHA required safety procedures.
  • Adherence to all company policies and procedures (i.e., Quality Manual, Associate Handbook, etc.).
  • Maintain high standards of housekeeping in work area.
  • Support plant activities toward achieving customer awards and Quality registration (i.e., IATF16949, etc.).
  • Helps the overflow of telephone calls to the operator.
  • Interface with customers, contractors and suppliers as appropriate.
  • On call 24 hours for customer expedites.
  • Leads customer driven requirements such as: Visteon DDL, Valeo WEB-EDI, EDDL, etc.
  • Place orders for plant as back up for buyer.
  • Other duties as assigned.

Qualifications:

  • High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of EDI systems and related current customer requirements.
  • Computer literate.
  • Thorough understanding of customer releases.
  • Knowledge of MRP system.

US Farathane offers an impressive compensation and benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Short-Term & Long-Term Disability
  • Company Paid Life Insurance
  • 401(k) with Company Match
  • Paid Holidays and Vacation
  • Job Promotional and Career Growth Opportunities
  • And much more!

About US Farathane:

US Farathane has been a leading plastics manufacturer serving the automotive industry for over 50 years. Through advanced research and development, a highly experienced management team, and a dedicated workforce, US Farathane continues to grow year over year. We provide customers with full service solutions ranging from black box design concepts to highly engineered composites, TPEs, TPOs, and specialized extrusion and compression technologies.

Additional Information:

  • Interested applicants must submit their resume through our Applicant Tracking System for consideration.
  • Due to the high volume of applications received, only candidates selected for interviews will be contacted.
  • Candidates must be legally authorized to work in the United States without sponsorship.
  • Unsolicited resumes from search firms or employment agencies will not be paid a fee and become the property of US Farathane.
  • US Farathane is an Equal Opportunity Employer, including disabled individuals and veterans.

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