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Customer Service Representative Manufacturing Jobs in Michigan

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working in a fast-paced manufacturing environment. This Customer Service Representative ...

U.S. Farathane

Customer Service Representative

Ann Arbor, MI · On-site

$15.75 - $21.25/hr

Customer Service Representative US Farathane is seeking an experienced Customer Service Representative at our Orion, Michigan manufacturing facility. The Customer Service Representative is ...

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted ... Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution.

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

Miller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI ! If you have ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$49K - $62K/yr

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution ... The Customer Service Representative will serve as a customer-facing representative with advanced ...

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All JobsCustomer Service Representative Manufacturing JobsCustomer Service Representative Manufacturing Jobs in Michigan

Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service representative manufacturing in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What are popular job titles related to Customer Service Representative Manufacturing jobs in Michigan?

For Customer Service Representative Manufacturing jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Manufacturing jobs in Michigan look for?

The top searched job categories for Customer Service Representative Manufacturing jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Representative Manufacturing jobs?

Cities in Michigan with the most Customer Service Representative Manufacturing job openings:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative - (Manufacturing)

NESCO Inc

Lansing, MI • On-site

$16.25 - $22/hr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Job Title

Shift Hours: 8am to 4:30pm

General Purpose

Supports sales team, manages the production workflow, and interacts closely with customers. Supports department by tracking, investigating, and reporting sales information and resolving problems. Maintain complete customer history information.

Essential Job Functions

Supports sales force with information and metric sharing and customer support.

Updates managers by consolidating, analyzing, and forwarding daily action summaries.

Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information, and answering questions.

Provides sales vs. projection results by preparing and forwarding sales tracking reports.

Maintains customer database by inputting customer profiles.

Prepares and distributes monthly reports.

Prepares sales presentations by compiling and analyzing data; and developing presentation formats and creating materials.

Calls customers and/or Reps to get answers to questions on orders.

Directly enters order and verifies orders with every customer contact.

Verifies and/or updates all customer records with every customer contact and/or order entered.

Enters and/or receives a form of payment with every order initiated.

Processes/enters all assigned orders received through various means and achieves target productivity goals for orders entered.

Utilizes credit card program to authorize payment on appropriate orders.

Verifies each order entered for correct information.

Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers.

Prints and assembles orders immediately after entry within given guidelines.

Communicates customer complaints or inquires to appropriate person to achieve customer resolution in a timely manner, including writing credits when needed.

Communicates in a timely manner to other areas with regards to questions on orders.

Meets target monthly and yearly metric guidelines for production and accuracy.

Assists customers at the request of or in the absence of sales.

Follows all required guidelines and procedural expectations throughout the supply chain as established.

Distributes orders in a timely manner within established guidelines.

Backs up other areas of Customer Service as needed.

Performs other job duties, as assigned.

Qualifications

High school diploma or general education degree (G.E.D.)

Minimum six months to 3 to 5 years related experience.

Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)

Must be able to communicate effectively via telephone and email.

Must demonstrate effective interpersonal communication skills.

Must be well-organized and able to manage time efficiently.

Must be able to function effectively in a fast-paced environment.

Must be reliable and able to maintain good attendance.

Must be accurate and thorough when capturing and communicating data.

Must be willing to work overtime as needed.

Must be able to perform essential functions of job, with or without reasonable accommodations.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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