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Customer Service Representative Manufacturing Jobs in Michigan

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

Miller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI ! If you have ...

sasholdings

Customer Service Representative

Troy, MI

$19/hr

... Manufacturers) to help deliver vehicle personalization to the customer. This position supports ... Customer Service Representative Responsibilities include: * Process sales orders, create parts ...

Airliquidehr

Customer Service Representative

Grandville, MI

$14.25 - $19.50/hr

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will ... Ability to occasionally traverse through office and/or manufacturing locations . * Capability to ...

New

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to sit around waiting for the day to end. You like being busy. You like winning. And you get frustrated ...

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All JobsCustomer Service Representative Manufacturing JobsCustomer Service Representative Manufacturing Jobs in Michigan

Customer Service Representative Manufacturing information

See Michigan salary details

$8

$16

$23

How much do customer service representative manufacturing jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for customer service representative manufacturing in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a Customer Service Representative do in a manufacturing company?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Manufacturing, and why are they important?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a Customer Service Representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
What are popular job titles related to Customer Service Representative Manufacturing jobs in Michigan? For Customer Service Representative Manufacturing jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Manufacturing jobs in Michigan look for? The top searched job categories for Customer Service Representative Manufacturing jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Representative Manufacturing jobs? Cities in Michigan with the most Customer Service Representative Manufacturing job openings:
Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.
Manufacturing Customer Service Representative

Manufacturing Customer Service Representative

CFS

Kentwood, MI • On-site

$50K - $70K/yr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Manufacturing Customer Service Representative

We are seeking a Manufacturing Customer Service Representative to join a fast‑paced, team‑oriented industrial manufacturing environment in Grand Rapids, MI. This role is ideal for someone who thrives in business‑to‑business communication, understands the rhythm of a production‑driven organization, and enjoys being the go‑to resource for customers who depend on accurate information and exceptional service.

As a Manufacturing Customer Service Representative, you will be responsible for managing and responding to customer requests via phone and email, providing timely status updates, and addressing product‑related questions with confidence and professionalism. You’ll collaborate closely with internal teams—including sales, engineering, and production—to ensure customers receive accurate information and a seamless experience from order placement through delivery.

Primary Duties

  • Serve as the main point of contact for B2B customers, demonstrating strong business‑to‑business customer service experience.
  • Respond to customer inquiries through phone, email, and CRM systems with urgency and accuracy.
  • Provide detailed order status updates, lead‑time information, and product knowledge as a Manufacturing Customer Service Representative.
  • Work cross‑functionally with internal departments to resolve issues, clarify specifications, and support customer needs.
  • Utilize Salesforce (preferred) or similar CRM tools to manage customer interactions, track communication, and maintain organized records.
  • Support sales and account management teams by identifying customer needs and ensuring a smooth flow of information.
  • Maintain a team‑focused, solutions‑driven attitude while representing the company’s commitment to quality and service.

Qualifications

  • Proven experience in business‑to‑business customer service, ideally within a manufacturing or industrial setting.
  • Salesforce experience strongly preferred; other CRM experience considered.
  • Strong communication skills with the ability to explain product details and order information clearly.
  • Ability to multitask, prioritize, and stay organized in a fast‑moving environment.
  • A collaborative mindset—being a Manufacturing Customer Service Representative means working closely with others to deliver results.
  • High attention to detail and a proactive approach to problem‑solving.

Why This Role Matters: The Manufacturing Customer Service Representative plays a critical role in maintaining strong customer relationships and ensuring the company’s reputation for reliability and responsiveness. Your ability to communicate clearly, manage details, and support customers directly impacts the success of the team and the satisfaction of our partners.

If you’re a motivated professional who enjoys helping customers, understands manufacturing workflows, and thrives in a collaborative environment, this Manufacturing Customer Service Representative position offers a rewarding opportunity to grow and make an impact.

Salary Based on Experience: $50,000 - $70,000. Benefits, 401k, and PTO package as well!

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