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Customer Service Representative Manufacturing Jobs

Confidental

CSR-Manufacturing

Corona, CA · On-site

$25 - $27/hr

Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of ...

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Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a Customer Service Representative do in a manufacturing company?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Manufacturing, and why are they important?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a Customer Service Representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
More about Customer Service Representative Manufacturing jobs
What cities are hiring for Customer Service Representative Manufacturing jobs? Cities with the most Customer Service Representative Manufacturing job openings:
What states have the most Customer Service Representative Manufacturing jobs? States with the most job openings for Customer Service Representative Manufacturing jobs include:
What job categories do people searching Customer Service Representative Manufacturing jobs look for? The top searched job categories for Customer Service Representative Manufacturing jobs are:
Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative (Manufacturing)

Customer Service Representative (Manufacturing)

The Gund Company

Saint Louis, MO • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

The Gund Company rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative (Manufacturing)
The Gund Company - St. Louis, MO
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Pay: $21-$24 per hour (based on experience)
Be More Than a CSR-Be a Critical Part of What We Build
At The Gund Company, customer service isn't just about answering calls-it's about being a key player in how we deliver high-quality, custom-engineered products to customers around the world.
We're a collaborative, people-first manufacturing team where your voice matters, your work is visible, and your impact is real.
If you're looking for a role where you can problem-solve, build relationships, and be part of a team that truly supports each other-this is it.
What Makes This Role Different
  • You're not just taking orders-you're owning the full customer experience
  • You'll work side-by-side with production, sales, and operations to make things happen
  • You'll be part of a team that values responsiveness, accountability, and follow-through
  • Every day brings new challenges-no two days are the same
What You'll Do
  • Manage customer orders from start to finish-ensuring accuracy, speed, and satisfaction
  • Be the go-to contact for customer questions, updates, and problem-solving
  • Collaborate with internal teams to meet customer expectations and deadlines
  • Keep customers informed and build strong, lasting relationships
  • Help ensure materials, scheduling, and production needs align with customer demand
What You Bring
  • 2+ years of customer service experience
  • Strong communication skills and a natural problem-solver mindset
  • Ability to stay organized and detail-focused in a fast-paced environment
  • Comfort working with systems (Microsoft Office, ERP/CRM, or similar tools)
  • A team-first attitude and willingness to jump in where needed
Bonus Points If You Have
  • Manufacturing or industrial experience
  • Order entry or ERP system experience
  • Exposure to technical products or drawings
Why People Choose Gund
At The Gund Company, we don't just talk about culture-we live it:
  • Team-first environment where people support each other and step up
  • Stable, growing company with long-term career opportunities
  • Leadership that values your input and invests in your growth
  • Continuous learning, development, and advancement opportunities
Benefits That Support You
  • Paid Time Off (PTO) and paid holidays
  • Medical, Dental, Vision, Life, and Disability coverage
  • 401(k) with company match
Build Your Career Where Your Work Matters
If you're ready to move beyond transactional customer service and step into a role where you can grow, contribute, and make an impact-apply today.
Equal Opportunity Employer
The Gund Company is committed to a policy of equal employment opportunity. Reasonable accommodations may be made for individuals with disabilities.

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