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Customer Service Representative Manufacturing Jobs

Confidental

CSR-Manufacturing

Corona, CA · On-site

$25 - $27/hr

Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of ...

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Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a Customer Service Representative do in a manufacturing company?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Manufacturing, and why are they important?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a Customer Service Representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
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Customer Service Representative Manufacturing jobs near you
Customer Service Representative (Manufacturing)

Customer Service Representative (Manufacturing)

Westfield Electroplating Company, Inc

Westfield, MA

$18 - $20/hr

Other

Life, Retirement, PTO

Posted 29 days ago

Job description

Customer Service Representative (Manufacturing)

Westfield, MA

Westfield Electroplating Company is seeking a knowledgeable Customer Service Representative.

As a Customer Service Representative, you will be a liaison between our customer and manufacturing floor. Your responsibility is to communicate customer requests internally.

The communication will take many forms including face to face, telephone, electronic and written correspondence. Effective communication is a critical skill that this position requires. Our customer production scheduling software will need to be mastered so that you can efficiently collect information and generate status reports. Once the status reports are generated you will need to follow up with each department to verify that everything is moving forward as planned.

The volume of phone calls is very high; you will need to be friendly but efficient in order to keep other customers from becoming frustrated while waiting on hold. The ability to communicate effectively is a key skill to master to be successful in this position.

Skills/ Requirements:

  • Pull customer status reports.

  • Follow up on jobs by meeting with the group leaders to make sure the jobs are on track to ship as scheduled (per the scheduled ship dates, status reports and conversations with customers)

  • Email the reports to customers.

  • Receiving a high volume of phone calls, many expedite requests and looking into what we can to meet their requests.

  • Keeping the lines of communication open between the different departments and our customers

  • Associate degree or High is preferred.

Pay Rate and Benefits

Pay Range: $18.00-$20.00

Additional Benefits

  • 401K

  • Vacation Time

  • Personal Time Off (56 Hours a year!)

  • Life Insurance

  • Short Term Disability

  • Cell phone discount (Verizon/AT&T)

  • Coffee Daily

Important Notes:

“EOE race/color/sex/sexual orientation/gender identity/disability/veteran status.”

WEPCO is an equal opportunity employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, or national origin.

Must be able to pass both a pre-employment physical and drug screening

Apply