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Customer Service Representative Manufacturing Jobs

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Customer service

Newtown, CT · On-site

$16.50 - $22.50/hr

Customer Service Representative - Manufacturing A rapidly growing manufacturing company is seeking a motivated and customer-focused Customer Service Representative to join our team. We are looking ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

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Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

New

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How much do customer service representative manufacturing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
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Cities with the most Customer Service Representative Manufacturing job openings:

What states have the most Customer Service Representative Manufacturing jobs?

States with the most job openings for Customer Service Representative Manufacturing jobs include:

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The top searched job categories for Customer Service Representative Manufacturing jobs are:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Manufacturing

Cates Control Systems

Wylie, TX • On-site

$15.25 - $21/hr

Other

Posted 16 days ago

Job description

Customer Service Representative

Be the link between our customers and production.

Cates Control Systems is looking for a highly organized, customer-focused Customer Service Representative to join our growing team in Wylie, TX. This role is essential to the production of high-quality control panels used in industrial automation. You'll own customer sales orders from start to finish, ensuring every order is entered accurately, communicated clearly, and supported throughout the production process.

What You'll Do

As a Customer Service Representative, you'll serve as the administrative hub connecting our customers, sales team, engineering, purchasing, and production.

If you're someone who enjoys solving problems, keeping projects organized, working with multiple departments, and providing exceptional customer service, we'd love to meet you.

Sales Order Ownership
  • Own sales orders from receipt through closeout.
  • Enter, maintain, and update orders accurately in Epicor and related systems.
  • Issue order acknowledgements and revisions to customers.
  • Ensure order data remains aligned with approved scope, pricing, and delivery expectations.
Customer Communication
  • Serve as a primary point of contact for customer order-related communication.
  • Provide timely and accurate order status updates using approved information.
  • Route technical, execution, or schedule questions to the appropriate internal owner.
  • Maintain professional, consistent, and well-documented customer interactions.
Job Execution Support
  • Support Production Control Managers (OEM & Custom) or Project Managers (Systems) with:
  1. Administrative updates
  2. Documentation management
  3. Status communication
  4. Data entry and follow-up
  • Ensure customer-facing commitments reflect current execution plans.
  • Assist with milestone tracking and documentation where applicable.
    • Cross-Functional Coordination
    • Coordinate with Sales, Production Control, Project Management, Purchasing, Materials, and Engineering as required.
    • Ensure internal alignment between sales orders and execution reality.
    • Escalate discrepancies or risks promptly to the appropriate owner.
    Documentation & Compliance
    • Maintain complete and accurate order records.
    • Ensure documentation supports QMS requirements and internal procedures.
    • Adhere to all company policies, procedures, and ethical standards.
    What We're Looking For

    Required

    • High school diploma or GED
    • Prior experience in customer service, order management, or manufacturing support preferred
    • Experience in industrial, fabrication, or project-based environments a plus
    • Excellent communication and customer service skills
    • Strong attention to detail
    • Strong organizational and follow-up skills
    • Proficiency with Microsoft Office (Excel, Outlook, Word)
    • Comfortable working across departments and with customers

    Preferred

    • Experience in customer service, order management, inside sales support, or manufacturing administration
    • Experience working with ERP systems such as Epicor
    • Manufacturing, fabrication, industrial automation, or project-based environment experience
    • Basic understanding of industrial or electrical terminology
    What Makes You Successful

    You are someone who:

    • Loves staying organized and keeping details accurate
    • Enjoys helping customers and solving problems
    • Can juggle multiple priorities without losing focus
    • Communicates professionally with both customers and coworkers
    • Works well with cross-functional teams
    • Takes ownership and follows tasks through to completion
    Why Join Cates?

    Founded over 40 years ago, Cates Control Systems is a leading systems integrator delivering innovative automation solutions to manufacturers across North America and beyond. Our work supports a wide range of industries—from food production to building materials—helping customers improve efficiency, quality, and performance.

    We are proud of our:

    • Collaborative, team-oriented culture
    • Strong values rooted in integrity, reliability, and accountability
    • Commitment to employee growth and development
    • Family-like atmosphere where your contributions truly matter

    At Cates, our mission is to positively impact the lives of others—our employees, our customers, and our community.

    Schedule

    Full-Time, Monday–Friday

    Apply