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Customer Service Representative Manufacturing Jobs

Confidental

CSR-Manufacturing

Corona, CA · On-site

$25 - $27/hr

Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

Bard Manufacturing

Customer Service Representative

Bryan, OH · On-site

$15 - $20.25/hr

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Representative at our corporate office in Bryan, OH. For over 110 years, Bard Manufacturing ...

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How much do customer service representative manufacturing jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

More about Customer Service Representative Manufacturing jobs

What cities are hiring for Customer Service Representative Manufacturing jobs?

Cities with the most Customer Service Representative Manufacturing job openings:

What states have the most Customer Service Representative Manufacturing jobs?

States with the most job openings for Customer Service Representative Manufacturing jobs include:

What job categories do people searching Customer Service Representative Manufacturing jobs look for?

The top searched job categories for Customer Service Representative Manufacturing jobs are:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative Manufacturing

Surge Staffing

Eastman, GA • On-site

$13 - $17.50/hr

Full-time

Posted 3 days ago

New

Job description

Customer Service Representative Manufacturing

Pay: Based on Experience
Job Type: Full-Time
Schedule: MondayFriday

Job Summary

We are seeking an experienced Customer Service Representative to support customers and coordinate orders within a manufacturing environment. This position is approximately 80% office/desk work and 20% plant-floor work, requiring someone who is equally comfortable working at a computer, communicating with customers, and walking the production floor to track down parts and order information.

The ideal candidate will have excellent computer skills, strong Microsoft Office experience, and outstanding customer service and communication abilities. This person must be comfortable delivering difficult or negative news to customers, managing expectations, and using strong de-escalation and conflict-resolution skills when issues arise.

Responsibilities
  • Serve as a primary point of contact for customers regarding order status, delivery dates, and production updates.
  • Communicate professionally with customers when orders are delayed or issues arise.
  • Deliver difficult or negative information while maintaining positive customer relationships.
  • De-escalate customer concerns and work toward appropriate solutions.
  • Review the MRP system to monitor customer orders and ensure due dates align with required delivery dates.
  • Verify customer purchase orders against internal work orders and processing requirements.
  • Provide timely updates to customers regarding order status.
  • Coordinate with production to obtain estimated completion dates and updated timelines.
  • Work directly with production personnel to locate parts, verify order status, and resolve issues.
  • Spend approximately 20% of the workday on the manufacturing floor, including walking the plant to track down parts and information.
  • Communicate with customers regarding additional blueprints, drawings, or documentation needed for processing.
  • Prepare orders in shipping or other areas as needed.
Qualifications
  • 2+ years of experience in a manufacturing environment preferred.
  • Previous customer service experience, preferably in a manufacturing or industrial setting.
  • Excellent computer skills are required.
  • Strong proficiency with Microsoft Office, including Outlook, Word, and Excel.
  • Experience working with an MRP/ERP system preferred.
  • Excellent verbal and written communication skills.
  • Strong customer relationship management skills.
  • Ability to confidently communicate bad news, delays, and changes to customers.
  • Strong de-escalation and conflict-resolution skills.
  • Ability to remain professional and calm when dealing with frustrated customers.
  • Highly organized with strong time-management and follow-up skills.
  • Ability to work independently while coordinating closely with production and other departments.
  • Comfortable working both at a desk and on the manufacturing floor.
  • High school diploma or GED required.

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