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Customer Service Representative Manufacturing Jobs

Confidental

CSR-Manufacturing

Corona, CA · On-site

$25 - $27/hr

Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of ...

ASI Accurate Partitions

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Customer Service Representative (Manufacturing)

Burr Ridge, IL · On-site

$20/hr

... manufacturing and shipping • After-Sale Customer Service o Field customer reports of freight damage and determine appropriate response. When necessary, initiate freight claims on behalf of ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will be responsible for ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL

$16 - $21.75/hr

Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will be responsible for ...

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Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a Customer Service Representative do in a manufacturing company?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Manufacturing, and why are they important?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a Customer Service Representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
More about Customer Service Representative Manufacturing jobs
What cities are hiring for Customer Service Representative Manufacturing jobs? Cities with the most Customer Service Representative Manufacturing job openings:
What states have the most Customer Service Representative Manufacturing jobs? States with the most job openings for Customer Service Representative Manufacturing jobs include:
What job categories do people searching Customer Service Representative Manufacturing jobs look for? The top searched job categories for Customer Service Representative Manufacturing jobs are:
Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR-Manufacturing

CSR-Manufacturing

Confidental

Corona, CA • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Job description:

Job Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of contact for customers, coordinating order processing, production communication, and delivery schedules while ensuring excellent service and accuracy.

The ideal candidate will have strong communication skills, experience in a manufacturing or industrial environment, and the ability to manage multiple priorities in a fast-paced setting.

Key Responsibilities Customer Support & Order Management

  • Serve as the primary contact for customer inquiries regarding orders, pricing, lead times, and product availability
  • Process customer purchase orders accurately and enter orders into the ERP system
  • Communicate order confirmations, changes, and updates to customers in a timely manner
  • Resolve customer concerns related to deliveries, product specifications, and service issues

Manufacturing & Production Coordination

  • Coordinate with production, shipping, and scheduling teams to ensure customer requirements are met
  • Monitor order progress and proactively communicate delays or changes in delivery schedules
  • Support coordination of custom or specialty metal product orders, ensuring specifications are clearly documented

Documentation & Administrative Support

  • Maintain accurate customer records, order files, and communication logs
  • Prepare and distribute invoices, shipping documents, and related paperwork as needed
  • Assist with reporting, customer forecasts, and internal documentation

Required Qualifications Education & Experience

  • High school diploma or GED required; Associate degree preferred
  • 2+ years of customer service experience, preferably in manufacturing, industrial, or metal processing environments
  • Experience working with ERP or order entry systems

Technical Skills

  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Ability to read and interpret purchase orders, shipping documentation, and basic product specifications
  • Familiarity with manufacturing terminology and workflows is a plus

Professional Skills

  • Strong verbal and written communication skills
  • Excellent organizational skills with attention to detail
  • Ability to multitask and prioritize in a fast-paced production environment
  • Strong problem-solving skills and customer-focused mindset
  • Ability to work collaboratively with internal departments

Preferred Qualifications

  • Experience in metal manufacturing, aluminum extrusion, steel processing, or industrial distribution
  • Knowledge of logistics, shipping coordination, and production scheduling
  • Bilingual (English/Spanish) is a plus

Work Environment & Physical Requirements

  • Office-based role with frequent communication with plant and production teams
  • Ability to work in a manufacturing environment when needed
  • Must be able to sit

Benefits:


  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance


Work Location: In person