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Customer Service Representative Manufacturing Jobs

DCM Tech Inc

Customer Service Representative

Winona, MN · On-site

$22 - $25/hr

In a small manufacturing environment, the CSR plays a critical role in supporting sales, service, and shipping functions while maintaining professionalism, responsiveness, and attention to detail.

Quanex

Customer Service Representative

Zanesville, OH · On-site

$21/hr

The Customer Service Representative performs a range of duties to process residential product ... Two years of prior Customer Service experience in a manufacturing environment preferred. * Highly ...

FTG Circuits

Be Seen First

Customer Service Representative

Chatsworth, CA · On-site

$25 - $31.50/hr

Aerospace company looking for a Customer Service Rep to join our team! CSR will help communicate ... Minimum 3-5 years of experience Customer Service in manufacturing environment a PLUS * High School ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

The CSR position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The CSR will also have daily interaction with our customers' facility ...

Amphenol

Customer Service Representative

Houston, TX · On-site

$13.75 - $18.75/hr

The Customer Service Representative (CSR) is responsible for providing timely, accurate, and ... Ability to navigate database, inventory, manufacturing, and order management systems * Strong ...

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Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

More about Customer Service Representative Manufacturing jobs

What cities are hiring for Customer Service Representative Manufacturing jobs?

Cities with the most Customer Service Representative Manufacturing job openings:

What states have the most Customer Service Representative Manufacturing jobs?

States with the most job openings for Customer Service Representative Manufacturing jobs include:

What job categories do people searching Customer Service Representative Manufacturing jobs look for?

The top searched job categories for Customer Service Representative Manufacturing jobs are:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

DCM Tech Inc

Winona, MN • On-site

$22 - $25/hr

Full-time

Posted 18 days ago

Job description

JOB SUMMARY:

The Customer Service Representative (CSR) serves as a primary point of contact for customers regarding parts orders, machine shipments, service coordination, and account inquiries. This role ensures accurate order processing, timely communication, and effective coordination across departments to support DCM's Direct-to-Customer model.

In a small manufacturing environment, the CSR plays a critical role in supporting sales, service, and shipping functions while maintaining professionalism, responsiveness, and attention to detail.

ESSENTIAL FUNCTIONS:
  • Manage incoming customer phone calls and emails, responding to inquiries related to parts, service, shipments, and general product information.
  • Prepare and process customer quotes for parts and future orders in coordination with Sales or Technical Specialists.
  • Enter and process sales orders, generate packing slips, and issue invoices within the ERP system (Navision).
  • Coordinate shipment logistics for machines and parts, including scheduling freight and preparing required documentation.
  • Prepare international shipping paperwork and ensure compliance with documentation requirements.
  • Process customer credit card payments and reconcile credit card statements accurately.
  • Maintain accurate records of customer interactions, transactions, and account activity.
  • Resolve customer complaints or order discrepancies by coordinating internally with Production, Purchasing, or Technical teams.
  • Follow established communication procedures and ensure consistent, professional representation of DCM.
  • Support backup coverage for other office functions as needed.
ADDITIONAL RESPONSIBILITIES:
  • Assist with service coordination documentation and tracking as required.
  • Support continuous improvement efforts related to order processing and customer communication.
  • Perform other duties consistent with operational needs as assigned.
JOB QUALIFICATIONS:
  • High school diploma or equivalent required; associate degree preferred.
  • 25 years of experience in customer service within a manufacturing, industrial, or B2B environment preferred.
  • Experience working in ERP systems (Microsoft Dynamics Business Central preferred).
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a deadline-driven environment.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office applications.
Work Environment and Physical Requirements:
  • Primarily office-based environment with occasional exposure to shop-floor conditions.
  • Prolonged periods of sitting and computer work.
  • Occasional lifting up to 25 pounds.