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Customer Service Representative Manufacturing Jobs in Kentucky

Flex Films (USA), Inc

Be Seen First

Customer Service Representative

Elizabethtown, KY · On-site

$33K - $48K/yr

If you have experience with the following, then Flex may be a fit for you! * CSR role in Manufacturing Environment * Experience with ERP software platforms such as Oracle * Strong communication ...

Redi Mart a division of Red Hed Oil Co.

CSR

London, KY · On-site

$9 - $10/hr

As a representative of Red Hed Oil Co. the CSR is expected to present a positive image to the public in attitude and behavior when on duty. The CSR is responsible for servicing the customers needs ...

Parker

Customer Service Rep

Lexington, KY · On-site

$16 - $21.50/hr

Position Summary The Customer Service Representative The role of the Customer Service Rep is to ... Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time ...

New Flyer

Customer Service Representative

Louisville, KY · On-site

$7.25/hr

... manufacturing that are past due. * Negotiate, enter, and coordinate returns of parts as requested ... POSITION SUMMARY The Customer Service Representative (CSR) will perform all the daily transactional ...

Domino's Franchise

Customer Service Rep

Winchester, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Pizza

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

QCHI

Customer Service Representative

Louisville, KY · On-site

$14/hr

The Customer Service Representative opportunity is a Full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

The Customer Service Representative opportunity is a Full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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All JobsCustomer Service Representative Manufacturing JobsCustomer Service Representative Manufacturing Jobs in Kentucky

Customer Service Representative Manufacturing information

See Kentucky salary details

$8

$16

$23

How much do customer service representative manufacturing jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service representative manufacturing in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.

What are popular job titles related to Customer Service Representative Manufacturing jobs in Kentucky?

For Customer Service Representative Manufacturing jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Manufacturing jobs in Kentucky look for?

The top searched job categories for Customer Service Representative Manufacturing jobs in Kentucky are:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in Kentucky as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Customer Service Representative

Flex Films (USA), Inc

Elizabethtown, KY • On-site

$33K - $48K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

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Job description

If you have experience with the following, then Flex may be a fit for you!

  • CSR role in Manufacturing Environment
  • Experience with ERP software platforms such as Oracle
  • Strong communication skills​

Reporting to the CSR Manager, the Customer Service Coordinator is responsible for acting as a liaison and coordinating the flow of information from sales agents to production, logistics, and customers. The Coordinator will provide overall client account management and customer service while building customer confidence in an efficient and reliable manner.

Additional Responsibilities may include but are not limited to:

  • Knowledgeable and reliable contact point for any information required by customer.
  • Place orders, trace orders, schedule shipments, and process sample orders.
  • Complete various internal and external reporting requirements.
  • Maintain open communication with production and relay information as needed to customer; i.e. delivery date updates.
  • Follow up with customers to ensure proper receipt of goods received and overall customer satisfaction.
  • Process complaints and enter as needed as well as sales order returns.
  • File complaints and own situation until fully closed (technically and financially).
  • Respond to all customer communications in a timely, professional, and courteous manner.
  • Act with a sense of urgency in order to meet customer requests.

Requirements

  • 3-5 years experience in customer service role within manufacturing environment
  • Experience in production/manufacturing environment
  • Ability to work and achieve short deadlines
  • Good communication, interpersonal, and organizational skills
  • Team player
  • Proficient in Microsoft Office

Company Description

Respect * Customer Driven * Innovation * Global Perspective * Action Oriented

Flex Films, located in Elizabethtown, KY, is a world class player in the polyester film and flexible packaging markets through driving efforts in technology, innovation, and product development. Flex Films is part of UFLEX Group which exceeds annual revenue of $1.2 billion, operates on 4 continents, and supplies products to over 140 countries.

Flex Films Offers:
-Competitive salaries and comprehensive benefits
-Diverse, inclusive work environment which offers learning opportunities
-Entrepreneurial environment to inspire innovation and enthusiasm

We utilize the expertise of our people to innovate products to meet tomorrow’s needs. If you are interested in applying your skills and knowledge to make a global impact, then discover the numerous career opportunities at Flex Films and become part of our international team.