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Chat Representative Jobs in Kentucky (NOW HIRING)

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

Call Center Reps will be taking calls from businesses that use their Tax software as well as ... Will do some chat as well. Essential Job Functions: • Excellent communications skills • Ability ...

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

Call Center Reps will be taking calls from businesses that use their Tax software as well as ... Will do some chat as well. Essential Job Functions: * Excellent communications skills * Ability to ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY · On-site

$18.50 - $25.50/hr

Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets ... Customer Service Representatives, fostering a collaborative and high-performing environment.

ShipMonk

Sr. Customer Service Representative

Louisville, KY · On-site

$18.50 - $25.50/hr

Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets ... Customer Service Representatives, fostering a collaborative and high-performing environment.

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All JobsChat Representative JobsChat Representative Jobs in Kentucky

Chat Representative information

See Kentucky salary details

$10

$18

$29

How much do chat representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat representative in Kentucky is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $20.05 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Kentucky? The most popular types of Chat Representative jobs in Kentucky are:
What are popular job titles related to Chat Representative jobs in Kentucky? For Chat Representative jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Kentucky look for? The top searched job categories for Chat Representative jobs in Kentucky are:
What cities in Kentucky are hiring for Chat Representative jobs? Cities in Kentucky with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $38,314 per year, or $18.4 per hour.

Customer Care Representative (All Shifts)

North South Consulting Group

Elizabethtown, KY • On-site

$17.20/hr

Other

Medical, Dental, Vision

Re-posted 19 days ago

Job description

Customer Care Representative

Location: Elizabethtown, KY Shift: All Shifts (4:00 PM - 12:30 AM) Schedule: Sunday - Thursday OR Tuesday - Saturday

Job Description

We're looking for a motivated and professional individual to join our team as a Customer Care Representative. In this role, you'll be the first point of contact for potential recruits, representing the United States Army and providing them with essential information. As part of the front-line team, you'll help shape their first impression and play a crucial role in the recruitment process.

Key Responsibilities
  • Gather and record contact information from potential United States Army recruits.
  • Provide timely and accurate responses to inquiries via phone, live chat, and social media platforms.
  • Manage and distribute recruitment leads to appropriate local recruiters.

This position requires a strong commitment to excellence in customer service, attention to detail, and the ability to communicate effectively on behalf of the United States Army.

Qualifications
  • Required: Customer service experience
  • Required: High school diploma or equivalent.
  • Preferred: Prior military service experience.
Compensation & Benefits
  • Salary: From $17.20 per hour
  • Additional: $4.57 hourly Health and Wellness stipend
  • Benefits:
    • Dental Insurance
    • Health Insurance
    • Vision Insurance

Apply