ZipRecruiter

Log In

1

Chat Representative Jobs in Kentucky (NOW HIRING)

Sharecare

Lead Customer Service Rep

Frankfort, KY · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and ... Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ...

aline

Customer Service Representative

Louisville, KY · Hybrid

$15.25 - $21/hr

Responsibilities • Respond promptly to customer inquiries via phone, email, chat, or social media ... representing the company's brand values and image effectively. • Stay updated on product ...

Radial Inc.

Client Services Representative

Louisville, KY · On-site

$50K - $85K/yr

Client Services Representative Job Number: JO-2607-11328 Location (City, State): Louisville, KY ... Providing exceptional service by assisting customers via phone, email, chat, and text. * Processing ...

Radial Inc.

Client Services Representative

Walton, KY · On-site

$52K - $89K/yr

Client Services Representative Job Number: JO-2606-11304 Location (City, State): Walton, KY ... Providing exceptional service by assisting customers via phone, email, chat, and text. * Processing ...

TwinSpires

Customer Service Representative

Lexington, KY · On-site

$16 - $21.50/hr

Representatives assist with account setup and maintenance, funding transactions, troubleshooting ... Responds to inbound phone, chat, and email contacts to open accounts, answer inquiries, resolve ...

previous pagenext page

Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Kentucky

Chat Representative information

See Kentucky salary details

$10

$18

$29

How much do chat representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat representative in Kentucky is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $20.05 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Kentucky? The most popular types of Chat Representative jobs in Kentucky are:
What are popular job titles related to Chat Representative jobs in Kentucky? For Chat Representative jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Kentucky look for? The top searched job categories for Chat Representative jobs in Kentucky are:
What cities in Kentucky are hiring for Chat Representative jobs? Cities in Kentucky with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $38,314 per year, or $18.4 per hour.

Customer Service Representative - Full Time

Generation Tux

Louisville, KY • On-site

$14.75 - $20/hr

Full-time

Re-posted 28 days ago

Job description

LOCATION: Louisville, KY - In-Office
REPORTS TO: Inbound Call Center Manager
TYPE: Full Time, Non-Exempt
DEPARTMENT: Customer Service
*This position is onsite at our Louisville, KY office*
Generation Tux is an online company focused on modern formalwear for life's most important events. We provide high-quality tuxedos and suits through a simple, technology-driven rental and purchase experience designed to make formalwear easy and accessible. Our team is dedicated to delivering exceptional service, innovative solutions, and a seamless customer experience from start to finish.
Generation Tux is looking for a Customer Service Agent who is passionate about helping customers and creating a positive experience with every interaction. In this role, you will support customers by phone and email, answer questions, resolve issues, and ensure each customer receives timely and thoughtful assistance. The ideal candidate is dependable, proactive, and comfortable working in a fast-paced environment. If you enjoy collaborating with a team, communicating clearly, and delivering high-quality service, this could be a great fit for you.
What we offer our Customer Service Representatives:
  • Paid training
  • Leadership guidance to ensure your success
  • A diverse and inclusive workplace

What we are looking for in our Customer Service Representatives:
  • Skilled customer service representative with the ability to answer customers by phone, email, and social media platforms
  • Dependability
  • Computer skills
  • Multitasking and organization skills
  • A strong desire to help and be empathetic to customers' needs

Requirements
  • Excellent written and oral communication skills in English
  • 2+ years working in customer service (in person or virtually)
  • Ability to remain calm under pressure
  • Ability and knowledge using computers and various platforms(email, chat, social media) to answer customer needs

Schedules Available
Full Time team members participate in a quarterly shift bid based on performance. Common schedules are 9:30 to 6:00, 10:30 to 7:00, 11:30 to 8, and 12:30 to 9 with varying days off during the week and some weekends. Saturday and Sunday hours are 9:30 to 6:00. Sundays and hours worked after 7:00 PM offer shift differentials.
Posting Statement
At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.
Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.

Apply