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Remote Telephone Operator Jobs in Kentucky (NOW HIRING)

shentel

Customer Service Representative

West Van Lear, KY · Remote

$15.50 - $21.25/hr

Shentel is hiring a Remote Customer Service Representative to join our call center team to support our growing business. You must reside in Virginia, West Virginia, Maryland, Pennsylvania, Ohio ...

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Kentucky

Remote Telephone Operator information

See Kentucky salary details

$7

$15

$21

How much do remote telephone operator jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote telephone operator in Kentucky is $15.51, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $16.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the most commonly searched types of Telephone Operator jobs in Kentucky? The most popular types of Telephone Operator jobs in Kentucky are:
What are popular job titles related to Remote Telephone Operator jobs in Kentucky? For Remote Telephone Operator jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Kentucky look for? The top searched job categories for Remote Telephone Operator jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Telephone Operator jobs? Cities in Kentucky with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Kentucky as of July 2026, with employment types broken down into 46% Full Time, 51% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $32,264 per year, or $15.5 per hour.

Part-time Senior Data Analyst (Remote)

Recruit Monitor

Louisville, KY • Remote

$82K - $104K/yr

Part-time

Posted 9 days ago

Job description

Job Summary :
Establish and maintain a system of reports and reconcile data to efficiently submit and ensure full reimbursement of vendors, contracts, and spiffs. Maintain mClub customer database by verifying eligibility and processing enrollments and terminations. Process and analyze billing, return on investment (ROI), and rebate reporting for the practices as well as Paychex management. Complete ad hoc reporting as necessary. This is a remote position.

Essential Job Functions ::

    • Create, maintain, and revise sales analysis reports that are designed specifically to terms of vendor contracts. Summarize each report in a logical form to serve as a request for reimbursement. Maintain documentation of all requests made and follow through to assure reimbursement. Provide ad hoc reporting to mClub members as needed.
    • Create, maintain, and revise spiff reports that are designed specifically to terms of manufacturer spiffs. Summarize each report in a logical form to serve as a request for reimbursement. Maintain documentation of all requests made and follow through to assure reimbursement and payout of spiffs. Update spiffs and send to Midwest teams and mClub members throughout the spiff dates.
    • Verify, maintain, and reconcile all steps designed specifically to terms of contract pricing and eligibility for mClub. Verify authorization of contract eligibility per clinic and sales representative requests. Maintain contract price groups in the AS400 and assign clinics to those price groups. Reconcile our internal reports with vendor documentation to ensure reimbursement amounts are accurate. Submit any necessary disputes to vendors for additional reimbursements.
    • Perform other duties as assigned.

Job Requirements & Qualifications ::

    • Must be able to perform each essential function satisfactorily
    • A high school diploma or equivalent (GED) is required
    • A two-year degree in a business-related field is preferred
    • A minimum of two years administrative or accounting related work experience is required
    • Ability to read, write and speak English
    • Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals.
    • Good written and verbal communication skills
    • Good organizational skills to include multi-tasking
    • Strong working knowledge of Outlook, Excel and Word
    • The ability to quickly become an expert in utilizing the AS400 and Cognos query capabilities
    • The ability to effectively work with others throughout the organization
    • The ability to interpret manufacturer programs
    • Skill related to the creation and formatting of reports appropriate to requirements in Microsoft Excel and Cognos
    • Ability to be self-motivated, organized, and work independently
    • Calculator 10 key pad by touch
    • Cognos experience helpful

Mental & Physical Demands ::

    • Analytical ability with attention to detail
    • Regular interaction with people, team-player
    • Frequent deadlines must be met requiring a fast pace of work and stress
    • Continuous use of hands for writing and use of computer keyboard, working with a relevant volume of data to include alpha and numeric detail
    • Continuous use of a computer monitor requiring close vision
    • Ability to use a telephone listening and speaking
    • Ability to work at a desk throughout the day

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