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Telephone Operator Jobs in Kentucky (NOW HIRING)

Marriott

Telephone Operator

Lewisport, KY · On-site

$15.50 - $19.25/hr

Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

The Seelbach Hilton

PM PBX Operator

Louisville, KY

The PBX Operator duties are to answer internal and external telephone calls in a friendly and ... Promptly answer telephone calls within three rings speaking English. Greet caller with a positive ...

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and ... Promptly answer telephone calls within three rings speaking English. Greet caller with a positive ...

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and courteous manner using proper script and direct calls through the hotel switchboard. Essential ...

Genuine Parts Company

Counter Sales

Louisville, KY · On-site

$15.50 - $20.25/hr

Assisting customers with their parts questions and needs (either in-person or via telephone) * Operating a cash register, computer and paper cataloging systems and processing daily paperwork and ...

GPC - Genuine Parts Company

Counter Sales

Louisville, KY

$15.50 - $20.25/hr

Assisting customers with their parts questions and needs (either in-person or via telephone) * Operating a cash register, computer and paper cataloging systems and processing daily paperwork and ...

UTG/The Stanford

Customer Service Operator

Stanford, KY · On-site

$15/hr

Join our team as a Customer Service Operator (CSO) and be a part of our innovative hybrid work ... The CSO will answer and direct all telephone inquiries in a timely, efficient, and professional ...

Genuine Parts Company

Counter Sales, Heavy Duty

Louisville, KY · On-site

$15.50 - $20.25/hr

Assisting customers with their parts questions and needs (either in-person or via telephone) * Operating a cash register, computer and paper cataloging systems and processing daily paperwork and ...

UTG/The Stanford

Customer Service Operator

Stanford, KY · On-site

$15/hr

Join our team as a Customer Service Operator (CSO) and be a part of our innovative hybrid work ... The CSO will answer and direct all telephone inquiries in a timely, efficient, and professional ...

UTG/The Stanford

Customer Service Operator

Stanford, KY · On-site

$15/hr

Join our team as a Customer Service Operator (CSO) and be a part of our innovative hybrid work ... The CSO will answer and direct all telephone inquiries in a timely, efficient, and professional ...

Med Center Health

Switchboard Operator

Bowling Green, KY · On-site

$10.10/hr

Receives and relays incoming and outgoing telephone calls for the facility. Provides directory information, transfers calls as appropriate. Make general and emergency announcements over the facility ...

Flowers Foods

Fryer Operator

London, KY · On-site

$23.43/hr

Bringing Home the Dough The Fryer Operator prepares the dough by mixing ingredients according to ... for a telephone interview. EEO Statement Flowers is an Equal Opportunity Employer. Flowers ...

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Telephone Operator information

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How much do telephone operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for telephone operator in Kentucky is $15.51, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $16.92 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

What are the most commonly searched types of Telephone Operator jobs in Kentucky?

The most popular types of Telephone Operator jobs in Kentucky are:

What are popular job titles related to Telephone Operator jobs in Kentucky?

For Telephone Operator jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Kentucky look for?

The top searched job categories for Telephone Operator jobs in Kentucky are:

What cities in Kentucky are hiring for Telephone Operator jobs?

Cities in Kentucky with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in KY?

For Telephone Operator jobs in KY, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Kentucky as of August 2026, with employment types broken down into 48% Full Time, 50% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $32,264 per year, or $15.5 per hour.

Telephone Operator

Marriott

Lewisport, KY • On-site

$15.50 - $19.25/hr

Full-time

Re-posted 11 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description

POSITION SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Meridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Meridien. In joining Le Meridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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