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Telephone Operator Jobs in Kentucky (NOW HIRING)

State of Maryland

$52 - $80/hr

This position supervises the Telephone Operator and also supervises the overall operations of the Reception/Front Desk area to include scheduling and assigning all designated support staff to work ...

New

Koitecc Solutions

$85 - $125/hr

Must possess Federal Communications Commission General Radio/Telephone Operator's License. Federal Communications Commission Amateur Radio Operator's License. Motorola Astro Integrated Voice and Data ...

New

Peraton

Full Time Operator

Louisville, KY · On-site

$30K - $48K/yr

The operator's telephone manners and image will directly reflect on the image of the TOC and Kentucky Transportation Cabinet. Location: Position is located in Louisville, KY Shift/Hours: The TOC ...

Peraton

Full Time Operator

Louisville, KY · On-site

$30K - $48K/yr

The operator's telephone manners and image will directly reflect on the image of the TOC and Kentucky Transportation Cabinet. Location: Position is located in Louisville, KY Shift/Hours: The TOC ...

Peraton

Full Time Operator

Louisville, KY · On-site

$30K - $48K/yr

The operator's telephone manners and image will directly reflect on the image of the TOC and Kentucky Transportation Cabinet. Location: Position is located in Louisville, KY Shift/Hours: The TOC ...

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and ... Promptly answer telephone calls within three rings speaking English. Greet caller with a positive ...

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and ... Promptly answer telephone calls within three rings speaking English. Greet caller with a positive ...

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and courteous manner using proper script and direct calls through the hotel switchboard. Essential ...

Genuine Parts Company

Counter Sales, Heavy Duty

Louisville, KY · On-site

$15.50 - $20.25/hr

Assisting customers with their parts questions and needs (either in-person or via telephone) * Operating a cash register, computer and paper cataloging systems and processing daily paperwork and ...

UTG/The Stanford

Customer Service Operator

Stanford, KY · On-site

$15/hr

Join our team as a Customer Service Operator (CSO) and be a part of our innovative hybrid work ... The CSO will answer and direct all telephone inquiries in a timely, efficient, and professional ...

UTG/The Stanford

Customer Service Operator

Stanford, KY · On-site

$15/hr

Join our team as a Customer Service Operator (CSO) and be a part of our innovative hybrid work ... The CSO will answer and direct all telephone inquiries in a timely, efficient, and professional ...

ZEISS

Shipping Operator (Driver)

Hebron, KY · On-site

$16.75 - $20/hr

Shipping Operator is an entry level position. Under close supervision where operations and ... telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in ...

Gulf Coast Authority

Ability to communicate orally both in person and by telephone and radio. 4.0 Environmental ... It is preferred the operator II hold a class "D" certification while continuing education in the ...

Carl Zeiss Vision

Be Seen First

Shipping Operator (Driver)

Hebron, KY · On-site

$16 - $20/hr

Shipping Operator is an entry level position. Under close supervision where operations and ... telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in ...

Carl Zeiss Vision

Shipping Operator (Driver)

Hebron, KY · On-site

$16.75 - $20/hr

Shipping Operator is an entry level position. Under close supervision where operations and ... telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Kentucky

Telephone Operator information

See Kentucky salary details

$7

$15

$21

How much do telephone operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for telephone operator in Kentucky is $15.51, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $16.92 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Kentucky?

The most popular types of Telephone Operator jobs in Kentucky are:

What are popular job titles related to Telephone Operator jobs in Kentucky?

For Telephone Operator jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Kentucky look for?

The top searched job categories for Telephone Operator jobs in Kentucky are:

What cities in Kentucky are hiring for Telephone Operator jobs?

Cities in Kentucky with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in KY?

For Telephone Operator jobs in KY, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Kentucky as of August 2026, with employment types broken down into 43% Full Time, 48% Part Time, 7% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $32,264 per year, or $15.5 per hour.

ADMINISTRATIVE AIDE SUPERVISOR

State of Maryland

On-site

$52 - $80/hr

Other

Posted 2 days ago

New

State Of Maryland rating

7.7

Company rating: 7.7 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

26th of 50 rated states

Job description

GRADE

11

LOCATION OF POSITION

MDH, John L. Gildner RICA, Rockville, MD

Main Purpose of Job

This position provides executive administrative support to the Chief Operating Officer in the execution of advanced secretarial and administrative duties. This position manages and oversees the facility’s Policy Stat program with IT, including reviewing and recommending changes to department heads. This position supervises the Telephone Operator and also supervises the overall operations of the Reception/Front Desk area to include scheduling and assigning all designated support staff to work their shifts as scheduled. This position will assess and facilitate a plan of action to ensure coverage at all times of the Reception area for patients, patients’ families, and visitors.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.

Notes:

  • 1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
  • 2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
  • 3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess the following:

  • Experience working in an environment with adolescents with emotional disabilities and court involved youth
  • Experience managing front desk/receptionist operations
  • Experience supervising staff
SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

BENEFITS

STATE OF MARYLAND BENEFITS

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

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