PBX Operator
Lexington, KY · On-site
Summary PBX Operator Full-Time, Day Shift PBX (Switchboard) The PBX/Switchboard Department serves ... Provides exceptional customer service by answering and directing incoming calls, assisting patients ...
PBX Operator
Lexington, KY · On-site
Summary PBX Operator Full-Time, Day Shift PBX (Switchboard) The PBX/Switchboard Department serves ... Provides exceptional customer service by answering and directing incoming calls, assisting patients ...
PBX Operator
Lexington, KY · On-site
Summary PBX Operator Full-Time, Day Shift PBX (Switchboard) The PBX/Switchboard Department serves ... Provides exceptional customer service by answering and directing incoming calls, assisting patients ...
PBX Operator
Lexington, KY · On-site
Summary PBX Operator Full-Time, Day Shift PBX (Switchboard) The PBX/Switchboard Department serves ... Provides exceptional customer service by answering and directing incoming calls, assisting patients ...
Customer Service Rep
Lebanon, KY · On-site
$13.75 - $18.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep
Lebanon, KY · On-site
$13.75 - $18.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep
Harrodsburg, KY · On-site
$12.75 - $17.25/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep
Harrodsburg, KY · On-site
$12.75 - $17.25/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep
Lebanon, KY · On-site
$13.75 - $18.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep
Lebanon, KY · On-site
$13.75 - $18.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep
Lebanon, KY · On-site
$13.75 - $18.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep
Lebanon, KY · On-site
$13.75 - $18.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep09611
Leitchfield, KY · On-site
$12.75 - $17.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
New
Customer Service Rep09611
Leitchfield, KY · On-site
$12.75 - $17.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
New
Customer Service Rep
Lebanon, KY · On-site
$13.75 - $18.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Quick apply
Customer Service Rep
Lebanon, KY · On-site
$13.75 - $18.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
... of the armed services or covered veteran status, or any other status that is protected by ... The Switchboard Operator/Scheduling Center Representative is responsible for answering and ...
... of the armed services or covered veteran status, or any other status that is protected by ... The Switchboard Operator/Scheduling Center Representative is responsible for answering and ...
Customer Service Rep01384
Crestwood, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep01384
Crestwood, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep(01406)
Lexington, KY · On-site
$14 - $19/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep(01406)
Lexington, KY · On-site
$14 - $19/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep(01387)
Richmond, KY · On-site
$13 - $17.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep(01387)
Richmond, KY · On-site
$13 - $17.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep(01387)
Richmond, KY · On-site
$13 - $17.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep(01387)
Richmond, KY · On-site
$13 - $17.50/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep(01406)
$14 - $19/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep(01406)
$14 - $19/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep01425 Westport Rd
Louisville, KY · On-site
$15.25 - $21/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep01425 Westport Rd
Louisville, KY · On-site
$15.25 - $21/hr
... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...
Customer Service Rep(01384)
Crestwood, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep(01384)
Crestwood, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep(01384)
Crestwood, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep(01384)
Crestwood, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep(01384)
Crestwood, KY · On-site
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Quick apply
Customer Service Rep(01384)
Crestwood, KY · On-site
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep01385
Prospect, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep01385
Prospect, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep01390
La Grange, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Customer Service Rep01390
La Grange, KY · On-site
$14.50/hr
Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...
Answering Service Operator information
See Kentucky salary details
$10.44 - $10.78
1% of jobs
$10.78 - $11.12
1% of jobs
$11.12 - $11.46
11% of jobs
$11.69 is the 25th percentile. Wages below this are outliers.
$11.46 - $11.81
18% of jobs
The median wage is $12.09 / hr.
$11.81 - $12.15
23% of jobs
$12.15 - $12.49
8% of jobs
$12.78 is the 75th percentile. Wages above this are outliers.
$12.49 - $12.83
15% of jobs
$12.83 - $13.17
6% of jobs
$13.17 - $13.51
0% of jobs
$13.51 - $13.86
5% of jobs
$13.86 - $14.20
11% of jobs
$10
$12
$14
How much do answering service operator jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for answering service operator in Kentucky is $12.53, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $13.37 per hour, depending on experience, location, and employer.
What is an answering service operator?
An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.
What does an answering service operator do?
Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.
What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?
To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.
What are some common challenges answering service operators face and how can they be managed?
Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.
What is the difference between Answering Service Operator vs Customer Service Representative?
| Aspect | Answering Service Operator | Customer Service Representative |
|---|---|---|
| Credentials | Typically no formal certifications required | Often requires customer service or communication training |
| Work Environment | Call centers, remote or office settings | Retail, call centers, office settings |
| Employer & Industry | Answering service companies, healthcare, emergency services | Retail, tech, finance, healthcare |
| Search & Comparison Intent | Focus on call handling, message taking, emergency response | Focus on customer interaction, issue resolution |
Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.
What is the average pay for answering service operators?
Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
More about Answering Service Operator jobs
What are the most commonly searched types of Answering Service Operator jobs in Kentucky?
The most popular types of Answering Service Operator jobs in Kentucky are:
What are popular job titles related to Answering Service Operator jobs in Kentucky?
For Answering Service Operator jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Answering Service Operator jobs in Kentucky look for?
The top searched job categories for Answering Service Operator jobs in Kentucky are:
What are popular job titles related to Answering Service Operator jobs in KY?
For Answering Service Operator jobs in KY, the most frequently searched job titles are:
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 23 days ago
Baptist Health South Florida rating
8.1
Based on 99 frontline employees who took The Breakroom Quiz
1st of 24 rated health and beauty retailers
Job description
Summary
Job Description:
PBX Operator
Full-Time, Day Shift
PBX (Switchboard)
The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.
Provides exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.
Job Description:
Requirements
Benefits: Full
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Job Description:
PBX Operator
Full-Time, Day Shift
PBX (Switchboard)
The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.
Provides exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.
Job Description:
- Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
- Greet and assist visitors with professionalism, courtesy, and accurate information.
- Respond promptly to emergency alarms, codes, and other critical communications.
- Process work orders and maintain accurate documentation.
- Utilize hospital communication systems efficiently while maintaining technical proficiency.
- Follow hospital safety policies, emergency procedures, and patient safety standards.
Requirements
- High school diploma or equivalent (GED)
Benefits: Full
- Health, Vision, Dental and Pet Insurance
- Life Insurance
- Short Term and Long-Term Disability and Life Insurance
- Identity Theft Protection
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days of Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
- Retirement with Company Match
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
What Baptist Health South Florida employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Baptist Health South Florida
Sourced by ZipRecruiter
Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Miami, FL, US