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Answering Service Operator Jobs in Kentucky (NOW HIRING)

Domino's

Customer Service Rep (01473)

Simpsonville, KY · On-site

$14.75 - $20/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's Pizza

Customer Service Rep (01473)

Simpsonville, KY · On-site

$14.75 - $20/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's

Customer Service Rep(01390)

La Grange, KY · On-site

$14.50/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...

Domino's

Customer Service Rep(01385)

Prospect, KY · On-site

$14.50/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... Operating the cash register and collecting payment from customers. Making consistent products ...

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All JobsAnswering Service Operator JobsAnswering Service Operator Jobs in Kentucky

Answering Service Operator information

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How much do answering service operator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for answering service operator in Kentucky is $12.53, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $13.37 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $26,055 per year, or $12.5 per hour.

Switchboard Operator/Scheduling Center Representative (Ashland, KY)

Pathways, Inc.

Ashland, KY • On-site

$15/hr

Full-time

Posted 18 days ago

Job description

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.
Salary Range: $15.00 per hour
Position Summary:
The Switchboard Operator/Scheduling Center Representative is responsible for answering and directing incoming calls through the main switchboard, as well as scheduling initial and return appointments for consumers seeking services at Pathways. This position also schedules all new prescriber appointments. The role requires strong communication skills, professionalism, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties and Responsibilities:
  • Answer and manage incoming calls on the switchboard, transferring callers to the appropriate department or staff member.
  • Schedule initial and return appointments for consumers, including new prescriber appointments.
  • Provide courteous and professional assistance to all callers, staff, and visitors.
  • Maintain a thorough understanding of Pathways' programs, departments, and personnel to direct inquiries appropriately.
  • Utilize computer systems efficiently, including Word, Excel, Outlook, and Avatar.
  • Demonstrate versatility in handling multiple tasks and priorities simultaneously.
  • Exhibit excellent customer service and communication skills when interacting with consumers, staff, and community partners.
  • Follow all Pathways policies and procedures.

Education and Experience:
  • High School Diploma or equivalent required; additional education preferred.
  • Proficiency in Microsoft Office programs (Excel, Word, Outlook) required.
  • Experience with Avatar or similar electronic record systems preferred.
  • Prior administrative or customer service experience strongly preferred.

Skills and Qualifications:
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Professional demeanor and strong interpersonal skills.
  • Ability to handle confidential information appropriately.
  • Ability to work independently and as part of a team.

This is a full time position

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