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Customer Service Voice Jobs (NOW HIRING)

Overview Job Title: Part-Time Voice Tracker Department: Programming Reporting To: Programming Operations Manager Employment Type: Part -Time Location(s): Portland, O.R. Work Arrangement: On-Site ...

Overview Job Title: Part-Time Voice Tracker Department: Programming Reporting To: Programming Operations Manager Employment Type: Part -Time Location(s): Portland, O.R. Work Arrangement: On-Site ...

Job Title: Part-Time Voice Tracker Department: Programming Reporting To: Programming Operations Manager Employment Type: Part -Time Location(s): Portland, O.R. Work Arrangement: On-Site Audacy offers ...

... customer education. What You'll Do * Record short voiceovers (15-90 seconds) for product videos ... Maintain a consistent brand voice: warm, encouraging, plain-spoken, never salesy. * Provide clean ...

... customer education. What You'll Do * Record short voiceovers (15-90 seconds) for product videos ... Maintain a consistent brand voice: warm, encouraging, plain-spoken, never salesy. * Provide clean ...

MA - Music This part-time position involves leading the Women's Chorus and teaching voice to music majors and minors. Candidates with vocal jazz experience are eligible to apply for this position.

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

Represent the Customer Service voice in execution capability and roadmap development * Oversee all projects and jobs, including schedule changes, production updates, and customer requests * Track ...

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

Represent the Customer Service voice in execution capability and roadmap development * Oversee all projects and jobs, including schedule changes, production updates, and customer requests * Track ...

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Customer Service Voice information

What are Customer Service Voice jobs?

Customer Service Voice jobs involve interacting with customers over the phone to address their inquiries, resolve issues, and provide information about products or services. Employees in these roles are expected to communicate clearly, demonstrate patience, and maintain a positive attitude even in challenging situations. These positions are commonly found in call centers, help desks, and customer support departments across various industries. Key responsibilities include answering calls, documenting customer concerns, escalating complex issues, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Voice representative, and why are they important?

To thrive as a Customer Service Voice representative, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, empathy, and a positive attitude help you build rapport with customers and manage challenging situations effectively. These competencies are essential for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

What is the difference between Customer Service Voice vs Customer Service Chat?

AspectCustomer Service VoiceCustomer Service Chat
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; typing and communication skills
Work EnvironmentCall centers, remote or in-officeOnline platforms, remote or in-office
Employer & Industry UsageRetail, telecom, tech companiesRetail, tech, e-commerce
Common Search & ComparisonCustomer Service Voice vs Customer Service Chat

Customer Service Voice involves handling customer inquiries via phone calls, emphasizing verbal communication skills. Customer Service Chat relies on written communication through online chat platforms, requiring quick typing and clarity. Both roles serve similar industries and often require comparable credentials, but differ mainly in communication method and work environment.

What are some common challenges faced by Customer Service Voice representatives, and how can they be managed effectively?

Customer Service Voice representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accurate records during fast-paced interactions. To manage these effectively, it's important to develop strong communication and active listening skills, utilize stress management techniques, and become proficient with customer relationship management (CRM) software. Many teams offer ongoing training and support from supervisors to help agents continuously improve their approach and adapt to evolving customer needs.
More about Customer Service Voice jobs
What states have the most Customer Service Voice jobs? States with the most job openings for Customer Service Voice jobs include:
Infographic showing various Customer Service Voice job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Part-time

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Job description

Overview

Job Title: Part-Time Voice Tracker

Department: Programming

Reporting To: Programming Operations Manager

Employment Type: Part -Time

Location(s): Portland, O.R.

Work Arrangement: On-Site

Audacy offers employees wheo are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, halth savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Overview:

Audacy Portland is looking for a Part-Time On-Air Voice Tracker for weekdays 2pm - 7pm. 

Responsibilities

What You'll Do:

  • Perform and execute a content-driven show as an on-air personality, with a heavy emphasis on delivering high-quality, seamless voice-tracked segments.
  • Prepare for voice-tracked and live air shifts using creativity, imagination, and independent professional judgment in writing, producing, interviewing, taping, and broadcasting on-air material.
  • Efficiently voice track and finalize content using digital audio editing software, including Wide Orbit, Vox Pro, and Adobe Audition.
  • Record and edit interviews for seamless integration into voice-tracked shows, as well as host local live events.
  • Develop and post unique content to the station's social media channels.
  • Collaborate with the Brand Manager and other employees on format execution and station goals.
  • Participate in required station Programming, Promotions, and Sales staff meetings and events.
  • Represent the station at client and/or community events.
  • Ensure that promotions and contests are executed properly and integrated smoothly into daily logs.
  • Additional duties as assigned.
Qualifications

More About You:

Required & Preferred:

  • The ideal candidate will possess an authentic and relatable personality with a strong ability to create entertaining and relevant content for the station's target audience, both on-air (live and voice-tracked) and on social media.
  • Highly proficient in voice tracking and media production systems; advanced experience with Wide Orbit voice tracking is strictly required, along with proficiency in Vox Pro and Adobe Audition.
  • Socially informed and perceptive; up-to-date and in tune daily with local/national news, pop culture, and trends relevant to the station's audience.
  • Possess a broad knowledge of artists and titles within the station's specific format.
  • Skilled in content curation and planning out compelling breaks ahead of time for tracked shifts.
  • Ability to handle emergency inserts seamlessly into voice-tracked logs (e.g., news updates, breaking stories, and emergencies); on call for possible breaking news.
  • Social media savvy.
Preferred:
  • Prior on-air radio experience preferred, with a strong, demonstrated background in voice tracking multiple markets or dayparts.
  • Audio demo required showcasing voice-tracked breaks, live on-air breaks, interviews, commentary, and announcements.
  • Demonstrated upbeat personality that is informative, entertaining, and engaging on the air; able to relate to the station's targeted audience.
  • Strong knowledge of all FCC rules and regulations.
Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

About Us

Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter - delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram.

EEO

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

Employment Type: PART_TIME

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