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Customer Service Voice Jobs (NOW HIRING)

Heirloom Cloud

Voice Over Talent

Mount Pleasant, SC · On-site +1

... customer education. What You'll Do * Record short voiceovers (15-90 seconds) for product videos ... Maintain a consistent brand voice: warm, encouraging, plain-spoken, never salesy. * Provide clean ...

Heirloom

Voice Over Talent

Mount Pleasant, SC · On-site

... customer education. What You'll Do * Record short voiceovers (15-90 seconds) for product videos ... Maintain a consistent brand voice: warm, encouraging, plain-spoken, never salesy. * Provide clean ...

1840 & Company

Customer Service Representative

$16.50 - $22.25/hr

Customer Service - Voice Support * Assist customers with basic product questions, order processes, shipping details, and website guidance. * Provide updates on existing orders, assist with creating ...

1840 & Company

Tier 1 - Customer Service

$16.50 - $22.25/hr

Customer Service - Voice Support * Assist customers with basic product questions, order processes, shipping details, and website guidance. * Provide updates on existing orders, assist with creating ...

Campbellsville

MA - Music This part-time position involves leading the Women's Chorus and teaching voice to music majors and minors. Candidates with vocal jazz experience are eligible to apply for this position.

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

Represent the Customer Service voice in execution capability and roadmap development * Oversee all projects and jobs, including schedule changes, production updates, and customer requests * Track ...

New

JOURNAL GRAPHICS

CSR MANAGER

Portland, OR · On-site

$65K - $75K/yr

Represent the Customer Service voice in execution capability and roadmap development * Oversee all projects and jobs, including schedule changes, production updates, and customer requests * Track ...

New

MILLENNIUMSOFT

Customer Service Representatives

Covington, GA · On-site

$13.50 - $18.50/hr

Monitor the Customer Service voice mailbox. * Manage client email and phone Help Lines. * Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end ...

MILLENNIUMSOFT

Customer Service Order Management

Covington, GA · On-site

$13.50 - $18.50/hr

Monitor the Customer Service voice mailbox. * Manage Client email and phone Help Lines. * Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end ...

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All JobsCustomer Service Voice Jobs

Customer Service Voice information

What are Customer Service Voice jobs?

Customer Service Voice jobs involve interacting with customers over the phone to address their inquiries, resolve issues, and provide information about products or services. Employees in these roles are expected to communicate clearly, demonstrate patience, and maintain a positive attitude even in challenging situations. These positions are commonly found in call centers, help desks, and customer support departments across various industries. Key responsibilities include answering calls, documenting customer concerns, escalating complex issues, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Voice representative, and why are they important?

To thrive as a Customer Service Voice representative, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, empathy, and a positive attitude help you build rapport with customers and manage challenging situations effectively. These competencies are essential for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

What is the difference between Customer Service Voice vs Customer Service Chat?

AspectCustomer Service VoiceCustomer Service Chat
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; typing and communication skills
Work EnvironmentCall centers, remote or in-officeOnline platforms, remote or in-office
Employer & Industry UsageRetail, telecom, tech companiesRetail, tech, e-commerce
Common Search & ComparisonCustomer Service Voice vs Customer Service Chat

Customer Service Voice involves handling customer inquiries via phone calls, emphasizing verbal communication skills. Customer Service Chat relies on written communication through online chat platforms, requiring quick typing and clarity. Both roles serve similar industries and often require comparable credentials, but differ mainly in communication method and work environment.

What are some common challenges faced by Customer Service Voice representatives, and how can they be managed effectively?

Customer Service Voice representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accurate records during fast-paced interactions. To manage these effectively, it's important to develop strong communication and active listening skills, utilize stress management techniques, and become proficient with customer relationship management (CRM) software. Many teams offer ongoing training and support from supervisors to help agents continuously improve their approach and adapt to evolving customer needs.
More about Customer Service Voice jobs
What states have the most Customer Service Voice jobs? States with the most job openings for Customer Service Voice jobs include:
What job categories do people searching Customer Service Voice jobs look for? The top searched job categories for Customer Service Voice jobs are:
Customer Service Voice jobs near you
Infographic showing various Customer Service Voice job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Voice Over Talent

Heirloom Cloud

Mount Pleasant, SC • On-site, Remote

Other

Re-posted 24 days ago

Job description

Location: Remote (USA) - Hybrid preferred in Charleston, SC
Schedule: Flexible hours
Engagement: PT, FT, Contract; equity possible for the right fit


About Heirloom

Heirloom helps families rescue, organize, and enjoy their most meaningful memories-converting tapes, film, and photos into a private, secure home for stories. We're building an empathetic brand that feels warm, trustworthy, and human.


The Role

We're searching for the voice of the Heirloom brand-a versatile storyteller who can deliver friendly, clear, and emotionally resonant reads across product tutorials, short-form videos, ads, onboarding flows, voicemail prompts, and customer education.


What You'll Do

  • Record short voiceovers (15-90 seconds) for product videos, social ads, explainer content, and in-app guidance.
  • Collaborate with content, design, and product to refine tone, pacing, and emphasis for different audiences.
  • Maintain a consistent brand voice: warm, encouraging, plain-spoken, never salesy.
  • Provide clean, broadcast-quality audio with quick turnarounds and clear file naming.
  • (Optional) Partner with us on responsible voice-clone licensing for micro-edits and rapid updates.

What You'll Bring

  • Proven VO experience with consumer tech or education content (please include links).
  • Ability to perform natural, trustworthy, and compassionate reads; excellent diction and pacing.
  • Access to a treated recording space and pro gear; comfortable delivering print-ready WAV/MP3.
  • Strong collaboration: open to direction, fast iterations, and script tweaks.
  • Respect for privacy and empathy for older or non-technical users.

Nice to Have

  • Experience voicing product UI prompts or onboarding.
  • Comfort with pronouncing archival/media terms (VHS, Super 8, MiniDV, negatives).
  • Familiarity with brand guidelines and usage rights; willingness to discuss AI voice licensing.


How We Work

  • Flexible hours, outcome-focused.
  • Remote-friendly, with preference for hybrid collaboration in Charleston, SC for periodic sessions.
  • PT/FT/Contract all considered; contract-to-hire and equity are possible.

Please audition by attaching an MP3 to an email to people@heirloom.cloud.

State your name and say 1-2 sentences that you feel are true to Heirloom.

Apply