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The REO Asset Manager is responsible for managing and coordinating all duties and tasks involved in the valuation, marketing, and disposition of Real Estate Owned properties. Each investor's requirements may vary based on the client's servicing guidelines set forth for their specific portfolio. This role requires a detail-oriented professional who can manage a high-volume portfolio, maintain strong vendor and agent relationships, and deliver timely & effective communication with Real Estate Agents, internal partners, and vendors to reach a positive resolution for the sale of each REO property.
About the role

• Manage the full lifecycle of assigned REO assets, including occupancy determination, property preservation coordination, valuation, listing strategy, offer review, and closing.
• Oversee vacant-to-list timelines, proactively identifying and resolving delays to meet client SLAs.
• Make decisions regarding marketing strategies, agent assignment, and offer negotiations on bank-owned assets.
• Make decisions regarding property repair costs, maintenance, utilities, legal fees, valuation fees, and other cost-related items necessary to reach a timely disposition.
• Review and approve BPOs, appraisals, and repair bids; ensure property values are accurately reflected and disposition strategies align with client guidelines.
• Coordinate with property preservation vendors to ensure timely inspections, securing, and maintenance of assets.
• Manage agent relationships throughout the listing and offer process, providing direction on pricing strategy, days on market management, and contract negotiation.
• Monitor and report on key performance metrics including VTL, days under contract (DUC), closing probability, and STC pipeline.
• Prepare monthly projections report detailing number of sales, sales dates, and estimate of losses.
• Prepare and deliver client-facing reporting, commentary, and escalation summaries with accuracy and professionalism.
• Conduct periodic on-site inspections of REO properties.
• Work in tandem with pre-marketing, evictions, property preservation, auction, and closing teams to minimize timelines and maximize recovery.
• Partner with internal teams (closing, title, legal, compliance) to resolve title issues, HOA matters, code violations, and closing delays.
• Accountable for reducing the disposition timeline while balancing and minimizing investor losses.
• Ensure compliance with all investor, client, and regulatory guidelines throughout the asset management process.
• Gather and analyze complex data to develop clear, logical marketing strategies and surface portfolio trends and process improvement recommendations to leadership.
• Ability to effectively manage 150-200 assets while providing best-in-class customer service.
• All other duties as assigned.

Functional Competencies

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships and gains their trust and respect.
• Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Time Management: Uses time effectively and efficiently; concentrates efforts on higher priorities; able to attend to a broader range of activities and gets more done in less time.
• Drive for Results: Can be counted on to exceed goals successfully; consistently a top performer; steadfastly pushes self and others for results.
• Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; solutions and suggestions are consistently accurate; sought out by others for advice.
• Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• Business Acumen: Knowledgeable in current and possible future policies, practices, and trends affecting the business; aware of how strategies and tactics work in the marketplace.

About you
Minimum Qualifications

• Minimum of 2-5 years of experience in REO asset management, default servicing, real estate, or loss mitigation - or an equivalent combination of education and experience.
• Graduation from a 4-year college or university with major coursework in a discipline related to the requirements of the position preferred; equivalent job experience will be considered.
• Strong knowledge of the REO disposition process, including property preservation, valuation, listing, contract management, and closing workflows.
• Experience working within client-specific guidelines (e.g., GSE, bank, or servicer requirements).
• Demonstrated ability to manage a high-volume portfolio (150-200 assets) with competing deadlines.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with REO asset management platforms including, Pyramid, Res.net, Equator, and/or Process Management a plus.
• Excellent written and verbal communication skills; ability to produce professional client-facing deliverables.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work independently and comfortably in a fast-paced environment.

Preferred Qualifications

• Background with servicer or outsourcer REO operations
• Familiarity with bid approval workflows, delegated authority matrices, and investor reporting.
• Experience supporting named client accounts with performance accountability.

What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
We are Xome, a subsidiary of Rocket, and a leading innovator in the real estate industry, committed to transforming the way people buy and sell homes. Our company headquarters is in Lewisville, Texas. We leverage cutting-edge technology to streamline the real estate process, making it more transparent, efficient, and user-friendly. Our platform connects buyers and sellers directly, offering comprehensive property data, seamless real estate auction transaction capabilities, and expert support to ensure a smooth experience from start to finish. Now, you might be wondering; how exactly do you pronounce Xome? Simple. ZOM (like home, if it started with a z)!
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $47,000.00-$86,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.