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Customer Service Voice Jobs (NOW HIRING)

MILLENNIUMSOFT

Rep II, Customer Order Mgmt

Covington, GA

$13.50 - $18.50/hr

Job Title - Rep II, Customer Order Mgmt Location - Covington, GA Duration - 12+ Months Contract ... Service voice mailbox. • Manage C.R. Bard email and phone Help Lines. • Work closely with ...

asrcfh

Voice Technician

Washington, DC

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... Exceptional customer service and support skills in a high visibility environment. * Fundamental ...

asrcfh

Voice Technician

Washington, DC

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... Exceptional customer service and support skills in a high visibility environment. * Fundamental ...

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How much do customer service voice jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer service voice in the United States is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Voice representative, and why are they important?

To thrive as a Customer Service Voice representative, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, empathy, and a positive attitude help you build rapport with customers and manage challenging situations effectively. These competencies are essential for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

What are some common challenges faced by Customer Service Voice representatives, and how can they be managed effectively?

Customer Service Voice representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accurate records during fast-paced interactions. To manage these effectively, it's important to develop strong communication and active listening skills, utilize stress management techniques, and become proficient with customer relationship management (CRM) software. Many teams offer ongoing training and support from supervisors to help agents continuously improve their approach and adapt to evolving customer needs.

What are Customer Service Voice jobs?

Customer Service Voice jobs involve interacting with customers over the phone to address their inquiries, resolve issues, and provide information about products or services. Employees in these roles are expected to communicate clearly, demonstrate patience, and maintain a positive attitude even in challenging situations. These positions are commonly found in call centers, help desks, and customer support departments across various industries. Key responsibilities include answering calls, documenting customer concerns, escalating complex issues, and ensuring customer satisfaction.

What job makes $10,000 a month without a degree?

A customer service voice role typically does not pay $10,000 a month without significant experience, specialized skills, or working for high-paying companies. High earnings in customer service roles are usually achieved through management positions, sales commissions, or working in industries like tech or finance that value expertise and offer performance-based bonuses.

What is the difference between Customer Service Voice vs Customer Service Chat?

AspectCustomer Service VoiceCustomer Service Chat
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; typing and communication skills
Work EnvironmentCall centers, remote or in-officeOnline platforms, remote or in-office
Employer & Industry UsageRetail, telecom, tech companiesRetail, tech, e-commerce
Common Search & ComparisonCustomer Service Voice vs Customer Service Chat

Customer Service Voice involves handling customer inquiries via phone calls, emphasizing verbal communication skills. Customer Service Chat relies on written communication through online chat platforms, requiring quick typing and clarity. Both roles serve similar industries and often require comparable credentials, but differ mainly in communication method and work environment.

More about Customer Service Voice jobs
What states have the most Customer Service Voice jobs? States with the most job openings for Customer Service Voice jobs include:
What job categories do people searching Customer Service Voice jobs look for? The top searched job categories for Customer Service Voice jobs are:
Customer Service Voice jobs near you
Infographic showing various Customer Service Voice job openings in the United States as of May 2026, with employment types broken down into 17% Full Time, 79% Part Time, and 4% Temporary. Highlights an 36% Physical, 7% Hybrid, and 57% Remote job distribution, with an average salary of $42,057 per year, or $20.2 per hour.

Rep II, Customer Order Mgmt

MILLENNIUMSOFT

Covington, GA

$13.50 - $18.50/hr

Other

Posted 15 days ago

Job description

Job Title - Rep II, Customer Order Mgmt

Location – Covington, GA

Duration – 12+ Months Contract

Total Hours/week - 40.00
1st Shift

Work hours: 8am to 4:30pm
Description:
LOCAL CANDIDATES (ONLY) HYBIRD Position between working at home and working onsite
This individual works as an advisor to our customers, building strong relationships while providing ongoing support to exceed all of their expectations of their current and future business needs. He or she will possess strong interpersonal skills with the ability to listen and anticipate the customer’s needs. He or she will work with a team of talented, professional individuals processing orders for innovative medical devices that provide superior clinical benefits to patients and care givers. This position reports to the Customer Service Supervisor, Order Processing Team. He or she works very closely with the Supervisor and Team Leads to ensure the department’s stated goals and quality standards are achieved. The duties of this position will adjust to the needs of the business as it grows.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Provide primary phone line coverage.
• Process all customer orders via phone, email and fax transmittal.
• Process charity orders.
• Monitor the Customer Service email box.
• Monitor the Customer Service voice mailbox.
• Manage C.R. Bard email and phone Help Lines.
• Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end of day closure.
• Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
• Adheres to and ensures compliance with C. R. Bard, Inc., guidelines, protocols, and policies.
• Other duties may be assigned as required.
QUALIFICATIONS:
• Exceptional interpersonal skills with the ability to “read” customers and display patience when working with people.
• Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook.
• Ability to multitask using dual monitors, while working in multiple systems.
• Clear communication skills (written and verbal), using positive language, while speaking in a calm and cheerful manner.
• Ability to work with and maintain confidential information.
• Ability to resolve potentially stressful customer interactions.
• Excellent organizational skills.
• JDE experience desirable.
• Demonstrated excellence in the continuous handling of meticulous detail.
• Excellent data entry, proofreading, and typing skills.
• Skilled in solving basic math equations.
• All job duties to be performed under supervision.
EDUCATION and/or EXPERIENCE:
• High School Diploma Required.
• Some College preferred.
• Customer Service Call Center Experience preferred or equivalent.
• Experience in Medical Device CS or Clinical environment a plus.

LANGUAGE SKILLS:
• Excellent English verbal and written communication skills.
• Second language a plus.
• Communication in this job is often with hospital professionals. This requires a special set of skills, knowledge, and experience. Previous work in a clinical setting preferred.
MATHEMATICAL SKILLS:
• Ability to solve basic math equations.
REASONING ABILITY:
• This position requires the ability to adapt to new, rapidly developing challenges.
• Attention to detail is paramount.
• Ability to learn quickly is a must.
• Decisions must be made in a timely manner to service the needs of customers and/or Sales Territory Managers.

PHYSICAL DEMANDS:
This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs will be required.
WORK ENVIRONMENT:
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• This individual generally will work in an office environment with moderate noise.

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