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Customer Service Voice Jobs (NOW HIRING)

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Manager, Customer Service

Tucson, AZ · On-site

The Senior Service Manager is the lead service voice in cross-functional product, engineering, and shipment meetings, and the customer's primary escalation point for technical issues in the field.

MILLENNIUMSOFT

Customer Care Representative

Covington, GA

$13.50 - $18.50/hr

Monitor the Customer Service voice mailbox. * Manage C.R. Bard email and phone Help Lines. * Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide ...

MILLENNIUMSOFT

Rep II, Customer Order Mgmt

Covington, GA

$13.50 - $18.50/hr

Job Title - Rep II, Customer Order Mgmt Location - Covington, GA Duration - 12+ Months Contract ... Service voice mailbox. • Manage C.R. Bard email and phone Help Lines. • Work closely with ...

Meijer, Inc.

Specialist, Voice of Customer

Grand Rapids, MI · On-site

$16.25 - $21.50/hr

Oversees the Medallia, Sense360, Talkwalker, Service Now customer voice platforms * Manages survey development, deployment, dashboards, custom reporting, and new program planning and implementation ...

GDH

Voice Engineer

Tulsa, OK

$42 - $48/hr

Role Summary The Voice Engineer provides day-to-day administration, maintenance, and ... Strong communication skills and a customer service mindset * Ability to work independently and ...

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Customer Service Voice information

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How much do customer service voice jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for customer service voice in the United States is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What are Customer Service Voice jobs?

Customer Service Voice jobs involve interacting with customers over the phone to address their inquiries, resolve issues, and provide information about products or services. Employees in these roles are expected to communicate clearly, demonstrate patience, and maintain a positive attitude even in challenging situations. These positions are commonly found in call centers, help desks, and customer support departments across various industries. Key responsibilities include answering calls, documenting customer concerns, escalating complex issues, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Voice representative, and why are they important?

To thrive as a Customer Service Voice representative, you need strong verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, empathy, and a positive attitude help you build rapport with customers and manage challenging situations effectively. These competencies are essential for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

What is the difference between Customer Service Voice vs Customer Service Chat?

AspectCustomer Service VoiceCustomer Service Chat
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; typing and communication skills
Work EnvironmentCall centers, remote or in-officeOnline platforms, remote or in-office
Employer & Industry UsageRetail, telecom, tech companiesRetail, tech, e-commerce
Common Search & ComparisonCustomer Service Voice vs Customer Service Chat

Customer Service Voice involves handling customer inquiries via phone calls, emphasizing verbal communication skills. Customer Service Chat relies on written communication through online chat platforms, requiring quick typing and clarity. Both roles serve similar industries and often require comparable credentials, but differ mainly in communication method and work environment.

What are some common challenges faced by Customer Service Voice representatives, and how can they be managed effectively?

Customer Service Voice representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accurate records during fast-paced interactions. To manage these effectively, it's important to develop strong communication and active listening skills, utilize stress management techniques, and become proficient with customer relationship management (CRM) software. Many teams offer ongoing training and support from supervisors to help agents continuously improve their approach and adapt to evolving customer needs.
More about Customer Service Voice jobs
What states have the most Customer Service Voice jobs? States with the most job openings for Customer Service Voice jobs include:
What job categories do people searching Customer Service Voice jobs look for? The top searched job categories for Customer Service Voice jobs are:
Customer Service Voice jobs near you
Infographic showing various Customer Service Voice job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,057 per year, or $20.2 per hour.

Customer Service Representative

Catch Vibe Voice

Orlando, FL

$15 - $20.25/hr

Full-time

Posted 6 days ago

Job description

Company Description

At Catch Vibe Voice, we believe that exceptional customer experiences are the foundation of every successful business. Since our beginning, we have focused on helping brands build stronger relationships with their clients through professional communication, reliable support, and service excellence.

Our team is driven by collaboration, innovation, and a commitment to delivering meaningful interactions that leave a lasting impression. We are proud to create a workplace where employees are valued, supported, and encouraged to grow professionally.

Job Description

We are currently seeking a professional and motivated Customer Service Representative to join our growing team in Orlando, FL. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience through clear and effective communication.

This position is ideal for individuals who are organized, detail-oriented, and passionate about delivering outstanding service in a fast-paced and supportive environment.

Responsibilities

  • Assist customers with inquiries, requests, and account-related support
  • Provide accurate information regarding company services and solutions
  • Resolve customer concerns in a professional and timely manner
  • Maintain detailed and organized customer records
  • Collaborate with internal departments to ensure efficient service delivery
  • Handle inbound and outbound communications with professionalism
  • Contribute to maintaining high customer satisfaction standards
  • Support daily administrative and operational tasks as needed
Qualifications
  • Strong verbal and written communication skills
  • Excellent problem-solving and interpersonal abilities
  • Ability to multitask and remain organized in a fast-paced environment
  • Professional attitude with a customer-focused mindset
  • Basic computer proficiency and ability to learn new systems quickly
  • Strong attention to detail and time management skills
  • Team-oriented with the ability to work independently when needed

Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Supportive and collaborative work environment
  • Skill development and ongoing training opportunities
  • Stable full-time schedule
  • Modern and professional workplace culture
  • Opportunity to be part of a growing and dynamic company