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KellyConnect

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Technology Lead/SAP Business Lead Technical

Jacksonville, FL · On-site

$75/hr

We are seeking a Technology Lead/SAP Business Lead Technical role to support customer service technology operations, SAP system processes, business requirements, and order-to-cash functions. This ...

KellyConnect

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Patient Shipping Specialist

Pittsburgh, PA · On-site

$23.50/hr

Shipment Setup Specialist Kelly Services is recruiting a Shipment Setup Specialist to support innovative patient therapy programs within a non‐commercial pharmacy environment. This is a ...

KellyConnect

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Call Center Supervisor - Pharmacy Operations

Charlotte, NC · Remote

$33/hr

Location: Remote in AZ, FL, NC, TX Schedule: Monday-Friday, 8 hours plus lunch 1st shift hours Pay: Around $33/hour Start Date: 6/22/2026 * Bachelor's degree or higher required We are seeking an ...

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$5

$19

$26

How much do kellyconnect jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for kellyconnect in the United States is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Kellyconnect vs Help Desk Technician?

AspectKellyconnectHelp Desk Technician
Required CertificationsBasic IT certifications (CompTIA A+, Network+)Same as Kellyconnect, often includes CompTIA A+
Work EnvironmentRemote or on-site technical support for clientsOn-site or remote support within organizations
Employer & Industry UsagePrimarily staffing agencies and client companies in tech supportIT departments across various industries
Common Search & ComparisonYesYes

Kellyconnect and Help Desk Technician roles both require similar certifications and involve technical support. Kellyconnect often focuses on staffing agency placements providing remote or on-site support, while Help Desk Technicians are typically employed directly within organizations' IT departments. Both roles serve essential functions in maintaining IT systems and troubleshooting user issues.

What are the key skills and qualifications needed to thrive as a KellyConnect Customer Service Representative, and why are they important?

To thrive as a KellyConnect Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or GED. Familiarity with customer relationship management (CRM) software and proficiency with computers are important technical requirements. Patience, active listening, and adaptability are key soft skills that help build rapport and resolve customer issues effectively. These skills and qualities are vital for delivering high-quality customer support and ensuring customer satisfaction in a remote or call center environment.

What is KellyConnect?

KellyConnect is a division of Kelly Services that specializes in providing remote and on-site customer service and technical support solutions for businesses. It connects companies with skilled agents who handle customer inquiries, technical troubleshooting, and support tasks, often in a work-from-home environment. KellyConnect offers job opportunities for individuals to work as support representatives, providing training and flexible schedules. It is known for its partnerships with major companies across various industries, helping to streamline and improve customer service experiences.

What types of support cases do KellyConnect representatives typically handle, and how do they collaborate with team members to resolve complex issues?

KellyConnect representatives primarily handle customer inquiries related to technical troubleshooting, account access, and product support across various industries. While many cases can be resolved independently, representatives often collaborate with team leads and subject matter experts when addressing more complex or escalated issues. Regular team meetings and real-time chat tools facilitate knowledge sharing, ensuring that clients receive accurate and efficient solutions. This collaborative environment helps new hires learn quickly and provides ongoing professional development for all team members.
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Kellyconnect jobs near you
Infographic showing various Kellyconnect job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, and 33% Remote job distribution, with an average salary of $39,756 per year, or $19.1 per hour.
Technology Lead/SAP Business Lead Technical

Technology Lead/SAP Business Lead Technical

KellyConnect

Jacksonville, FL • On-site

$75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

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Job description

We are seeking a Technology Lead/SAP Business Lead Technical role to support customer service technology operations, SAP system processes, business requirements, and order-to-cash functions. This role serves as a key connection point between IT and the business, helping resolve system-related issues, improve processes, support SAP-related projects, and ensure data accuracy, compliance, and operational efficiency.

The ideal candidate will have strong experience with SAP SD, Order to Cash, Customer Master data, process improvement, team leadership, project management, and cross-functional stakeholder collaboration.


Must meet All required experience/ no exceptions to be considered.


Key Responsibilities:

  • Serve as a central facilitator for defining Order to Cash functional requirements.
  • Act as the main point of contact for business teams regarding system-related issues.
  • Lead and support Business Process Expert and Customer Master teams to meet service-level goals.
  • Own requirements gathering, test plan development, system enhancements, break/fix issues, CRM, EDI, and order method processes within Order to Cash.
  • Support SAP-related supply chain and customer service projects.
  • Assist with global business data setup, maintenance, integrity, accuracy, and security guidance.
  • Oversee customer service order reconciliation and dashboard metrics, including customer experience and OTIF-related reporting.
  • Ensure customer service processes tied to systems and customer master data follow company policies and audit requirements.
  • Partner with leadership, IT, finance, commercial, sales, marketing, and supply chain teams to deliver day-to-day processes and system projects.
  • Oversee training, development, workflow production, and support for assigned teams.
  • Identify workflow gaps, automation opportunities, and process improvements from concept through implementation.
  • Report on performance, recommend improvements, and implement updated procedures as needed.

Required Qualifications:

  • Bachelor’s degree required.
  • Strong oral and written communication skills.
  • Ability to clearly document responsibilities, requirements, and technical design details.
  • Excellent analytical, problem-solving, and organizational skills.
  • Strong attention to detail.
  • Experience leading teams, managing projects, and influencing stakeholders.
  • Ability to work independently under broad guidelines while exercising sound judgment.
  • Experience supporting testing, end-user training, process enhancements, and system improvements.
  • Functional knowledge of contact center technologies and metrics.
  • Ability to assess workflows, identify automation opportunities, and drive process improvements.
  • SAP Experience within Order to Cash functions.
  • Team leadership or people management experience.
  • Strong knowledge of SAP SD standard functionality.

Preferred Qualifications:

  • 5+ years of SAP experience within Order to Cash functions.
  • 5+ years of team leadership or people management experience.
  • Experience with SAP ECC and/or SAP S/4HANA preferred.

Company Description

Kelly Services partners with top organizations to deliver specialized talent solutions. Through this opportunity, you’ll support a globally recognized life sciences company in a collaborative, fast-paced, and compliance-driven environment. Kelly offers competitive compensation, professional support, and the chance to contribute to impactful work while gaining experience with industry-leading processes and systems.