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Dominion Energy Customer Service Jobs (NOW HIRING)

Hourly Trader

Richmond, VA · On-site

$90K - $118K/yr

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

This entry level position requires excellent customer service skills and represents Dominion Energy as the central point of contact for the company's Customer Contact Operations Center. Under direct ...

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

Sourcing Specialist

Richmond, VA · On-site

$65K - $85K/yr

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

Mechanic Trainee

Dumfries, VA · On-site

$30.98/hr

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

Sourcing Specialist

Richmond, VA · Hybrid

$65K - $85K/yr

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

Pilot

Richmond, VA · On-site

$149K - $194K/yr

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate ...

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Dominion Energy Customer Service information

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How much do dominion energy customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for dominion energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Dominion Energy Customer Service representative?

A Dominion Energy Customer Service representative typically handles a variety of tasks each day, including responding to customer inquiries about billing, service outages, and account management via phone, email, or online chat. They assist customers in starting, stopping, or transferring energy services, troubleshoot problems, and escalate complex issues to specialized teams when necessary. Representatives also process payment arrangements, update customer account information, and educate customers about energy efficiency programs. This role involves collaborating with other departments such as field service and billing to ensure customers receive timely and accurate support.

What does a customer service rep for Domino's do?

A customer service representative for Domino's handles customer orders, answers questions about menu items, resolves complaints, and provides assistance both in-store and over the phone or online. They often use point-of-sale systems and must have good communication skills to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive in the Dominion Energy Customer Service position, and why are they important?

To thrive as a Dominion Energy Customer Service representative, you need strong interpersonal communication skills, problem-solving abilities, and a high school diploma or equivalent educational background. Familiarity with customer relationship management (CRM) software and utility billing systems is typically required, along with the ability to navigate various computer applications. Exemplary patience, empathy, and the capacity to remain calm under pressure make candidates stand out in customer-facing situations. These qualities are vital for providing effective support, resolving customer issues efficiently, and maintaining a positive company image.

Does Dominion Energy pay well?

Dominion Energy customer service roles typically offer competitive wages aligned with industry standards for utility companies. Compensation varies based on experience, location, and role responsibilities, often including benefits such as health insurance and retirement plans.

What qualifications do I need to work at Dominion?

To work as a Dominion Energy Customer Service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to use customer service software. Relevant experience in customer service or utility operations can be beneficial, and some roles may require specific certifications or training related to energy services.

How much does Dominion Energy pay?

The average pay for a Dominion Energy customer service representative ranges from $15 to $22 per hour, depending on experience and location. Entry-level positions may start at the lower end, while experienced agents or those with specialized skills can earn higher wages. Benefits and overtime opportunities are also typically included in the compensation package.

What is a Dominion Energy Customer Service job?

A Dominion Energy Customer Service job involves assisting customers with inquiries about their energy accounts, billing, payments, service requests, and outages. Representatives may handle phone calls, emails, or chat inquiries, providing accurate information and resolving issues efficiently. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential. Employees in this role help ensure customer satisfaction and support Dominion Energy's commitment to reliable service.

More about Dominion Energy Customer Service jobs
What cities are hiring for Dominion Energy Customer Service jobs? Cities with the most Dominion Energy Customer Service job openings:
What states have the most Dominion Energy Customer Service jobs? States with the most job openings for Dominion Energy Customer Service jobs include:
Infographic showing various Dominion Energy Customer Service job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Hourly Trader

$90K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago


Dominion Energy rating

8.4

Company rating: 8.4 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

20th of 52 rated energy and utility


Job description

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
Job Summary
Conducts short-term purchase and sales transactions in an effort to minimize cost and maximize economic value of associated portfolios. Interacts with market participants to evaluate, develop, negotiate and execute business opportunities. Applies knowledge of electric market operations and trading practices and monitors markets (electric, gas and oil) information to ensure understanding of market opportunities and impacts on portfolios. Analyzes and reacts to current market and competitive conditions. Analyzes and evaluates complex energy transactions to ensure that all relevant aspects including energy price, transmission, counter party and contractual terms are favorable to and consistent with company guidelines for risk management. Interfaces with regional transmission organizations and generating plants to facilitate the operation of generating units for economic and reliability considerations. Tracks and enters all transactions into appropriate business and RTO systems by required deadlines. Understand and apply basic knowledge of generation assets and dispatch operations as they pertain to the complex rules of the ISO's and to NERC and FERC guidelines.
Required Knowledge, Skills, Abilities & Experience
The knowledge, skills, abilities, and experience required for entry into this job include the following:
  • 2+ years directly related experience.
  • Solid understanding of generating plant characteristics, regional transmission organization market concepts and process requirements.
  • Understanding of the fundamental mechanics of electricity and transmission grid operations.
  • Trading/Hedging experience in energy commodities or financial instruments is a plus.
  • Ability to work 12-hour shifts (including nights, weekends and holidays). Must possess or be able to pass RTO certification to dispatch generation and perform the functions of operations center personnel.

Education Requirements
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor
Preferred Disciplines: Accounting, Business, Engineering, Finance
Other disciplines may be substituted for the preferred discipline(s) listed above.
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Other Working Conditions
Test Description
No Testing Required
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
What You'll Get
Expected Hiring Base Salary Range:
$90900 - $118100
The expected hiring base salary range is the range we anticipate hiring within for this position. The actual salary offered may vary based on factors such as the selected candidate's qualifications, skills, experience, and work location. This is not intended to represent the full salary range for the position or limit future compensation growth.
At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance. To learn more about our benefits, click here: dombenefits.com.
Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.
You can experience the excitement of our company - it's the difference between taking a job and starting a career.
Top 3 Reasons to Work at Dominion Energy
There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!
1. Safety Centric Work Environment
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture

About Dominion Energy
I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable.
I am not just any energy... I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.
Join us!

Facts:
• 17,000 employees
• Headquarters: Richmond, VA
• 16 states in the US
• $100 billion of assets
• Nearly $35 million in charitable contributions
• 100,000+ volunteer hours recorded in the community
Our Commitment to NetZero by 2050
Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at sustainability.dominionenergy.com

What Dominion Energy employees say

Pay

Benefits

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Dominion Energy logo

About Dominion Energy

Sourced by ZipRecruiter

We are a leader in the clean energy transition, with a clear strategy to achieve Net Zero carbon and methane emissions. Headquartered in Richmond, VA, we're creating a diverse and inclusive workplace that reflects the communities we serve.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1983

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