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Dominion Energy Customer Service Jobs (NOW HIRING)

Dominion Energy

Electrician-Appr

Denmark, SC · On-site

$26.70/hr

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

Dominion Energy

Labor Relations Specialist

Richmond, VA · Hybrid

$65K - $95K/yr

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

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How much do dominion energy customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for dominion energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Dominion Energy Customer Service representative?

A Dominion Energy Customer Service representative typically handles a variety of tasks each day, including responding to customer inquiries about billing, service outages, and account management via phone, email, or online chat. They assist customers in starting, stopping, or transferring energy services, troubleshoot problems, and escalate complex issues to specialized teams when necessary. Representatives also process payment arrangements, update customer account information, and educate customers about energy efficiency programs. This role involves collaborating with other departments such as field service and billing to ensure customers receive timely and accurate support.

What are the key skills and qualifications needed to thrive in the Dominion Energy Customer Service position, and why are they important?

To thrive as a Dominion Energy Customer Service representative, you need strong interpersonal communication skills, problem-solving abilities, and a high school diploma or equivalent educational background. Familiarity with customer relationship management (CRM) software and utility billing systems is typically required, along with the ability to navigate various computer applications. Exemplary patience, empathy, and the capacity to remain calm under pressure make candidates stand out in customer-facing situations. These qualities are vital for providing effective support, resolving customer issues efficiently, and maintaining a positive company image.

What is the hiring process like at Dominion Energy Customer Service?

The hiring process for Dominion Energy Customer Service roles typically involves submitting an online application, completing an initial phone or virtual interview, and participating in in-person interviews or assessments. Candidates may also undergo background checks and skills evaluations relevant to customer service and utility operations.

Does Dominion Energy Customer Service pay well?

Dominion Energy Customer Service representatives typically earn wages that are competitive within the utility industry, with starting pay often above minimum wage and potential for raises with experience. Compensation may include benefits such as health insurance and retirement plans, and pay rates can vary based on location, experience, and job performance.

What is a Dominion Energy Customer Service?

A Dominion Energy Customer Service job involves assisting customers with inquiries about their energy accounts, billing, payments, service requests, and outages. Representatives may handle phone calls, emails, or chat inquiries, providing accurate information and resolving issues efficiently. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential. Employees in this role help ensure customer satisfaction and support Dominion Energy's commitment to reliable service.

More about Dominion Energy Customer Service jobs
What cities are hiring for Dominion Energy Customer Service jobs? Cities with the most Dominion Energy Customer Service job openings:
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Dominion Energy Customer Service jobs near you
Infographic showing various Dominion Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Supervisor Power Generation Shift Operations

Dominion Energy

Emporia, VA • On-site

$116K - $151K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Dominion Energy rating

8.2

Company rating: 8.2 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

26th of 53 rated energy and utility

Job description

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.

 
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

Job Summary

First-line supervisor who direct employees in the operation of station equipment and facilities at either System Operations or Merchant plants. Provides leadership in the implementation of policies, procedures, condition-based assessments and work methods for the Operations team. Oversees production at the company's generating facilities to provide safe, environmentally responsible, reliable, efficient and economical service to customers. Ensures that the station operates within company, local, state and federal policies and regulations. Coordinates operational activities with other departments at the station. Ensures that the proper equipment is available and maintained. 

Required Knowledge, Skills, Abilities & Experience

The knowledge, skills, abilities and experiences that are required for entry into this job include the following:

  • 5+ years of fossil power stations operations, typically gained through considerable related work experience.
  • Working knowledge of labor contract and employee relations policies.
  • Thorough understanding of company safety policies/programs, and environmental and regulatory policies/requirements.
  • Basic knowledge and applications of mathematics, chemistry, physics, and computer operations.
  • Basic knowledge of construction techniques.
  • Skills:  leadership; problem-solving; negotiating; effective communications.
Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor

Preferred Disciplines:  Engineering, Technical

Other disciplines may be substituted for the preferred discipline(s) listed above

Licenses, Certifications, or Quals Description
Working Conditions
Confined spaces Up to 25%
Dust / Grease / Oil Up to 25%
Energized Wires Up to 25%
Fumes Up to 25%
Heat Up to 25%
Loud Noise Up to 25%
Office Work Environment 76 -100%
Travel Up to 25%
Other Working Conditions
Test Description
No Testing Required

Export Control


Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What You'll Get

Expected Hiring Base Salary Range:

$116300 - $151100

The expected hiring base salary range is the range we anticipate hiring within for this position. The actual salary offered may vary based on factors such as the selected candidate's qualifications, skills, experience, and work location. This is not intended to represent the full salary range for the position or limit future compensation growth.

At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance.   To learn more about our benefits, click here:    dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability. 

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About Dominion Energy

Sourced by ZipRecruiter

We are a leader in the clean energy transition, with a clear strategy to achieve Net Zero carbon and methane emissions. Headquartered in Richmond, VA, we're creating a diverse and inclusive workplace that reflects the communities we serve.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1983

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