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Dominion Energy Customer Service Jobs (NOW HIRING)

Dominion Energy

Electric T&D Projects Manager I

Herndon, VA · On-site

$100K - $129K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate ...

Dominion Energy

Category Management Specialist

Glen Allen, VA · Hybrid

$90K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate ...

Dominion Energy

Assoc Transmission System Operator

Richmond, VA · On-site

$17.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

Dominion Energy

Assoc Transmission System Operator

Richmond, VA · On-site

$17.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate ...

Dominion Energy

Generation Project Manager

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate ...

Dominion Energy

Generation Project Manager

Richmond, VA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that ... Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate ...

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How much do dominion energy customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for dominion energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Dominion Energy Customer Service representative?

A Dominion Energy Customer Service representative typically handles a variety of tasks each day, including responding to customer inquiries about billing, service outages, and account management via phone, email, or online chat. They assist customers in starting, stopping, or transferring energy services, troubleshoot problems, and escalate complex issues to specialized teams when necessary. Representatives also process payment arrangements, update customer account information, and educate customers about energy efficiency programs. This role involves collaborating with other departments such as field service and billing to ensure customers receive timely and accurate support.

What are the key skills and qualifications needed to thrive in the Dominion Energy Customer Service position, and why are they important?

To thrive as a Dominion Energy Customer Service representative, you need strong interpersonal communication skills, problem-solving abilities, and a high school diploma or equivalent educational background. Familiarity with customer relationship management (CRM) software and utility billing systems is typically required, along with the ability to navigate various computer applications. Exemplary patience, empathy, and the capacity to remain calm under pressure make candidates stand out in customer-facing situations. These qualities are vital for providing effective support, resolving customer issues efficiently, and maintaining a positive company image.

What is the hiring process like at Dominion Energy Customer Service?

The hiring process for Dominion Energy Customer Service roles typically involves submitting an online application, completing an initial phone or virtual interview, and participating in in-person interviews or assessments. Candidates may also undergo background checks and skills evaluations relevant to customer service and utility operations.

Does Dominion Energy Customer Service pay well?

Dominion Energy Customer Service representatives typically earn wages that are competitive within the utility industry, with starting pay often above minimum wage and potential for raises with experience. Compensation may include benefits such as health insurance and retirement plans, and pay rates can vary based on location, experience, and job performance.

What is a Dominion Energy Customer Service?

A Dominion Energy Customer Service job involves assisting customers with inquiries about their energy accounts, billing, payments, service requests, and outages. Representatives may handle phone calls, emails, or chat inquiries, providing accurate information and resolving issues efficiently. Strong communication skills, problem-solving abilities, and knowledge of company policies are essential. Employees in this role help ensure customer satisfaction and support Dominion Energy's commitment to reliable service.

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Dominion Energy Customer Service jobs near you
Infographic showing various Dominion Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Electric T&D Projects Manager I

Dominion Energy

Herndon, VA • On-site

$100K - $129K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Dominion Energy rating

8.2

Company rating: 8.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

26th of 53 rated energy and utility

Job description

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.

Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

Short Description

This role is fully competent in most aspects of project coordination support in the northern region. Applies knowledge and technical skills to provide project management, design support, and procurement of materials, and direction to designers and contractor personnel. Perform other duties as assigned.

Manage electric distribution projects from initiation through close-out. Responsible for project scope, schedule, budget, and resource allocation. PM will serve as the primary point of contact for internal and external stakeholders. Coordinate design, permitting, right-of-way acquisition, and material procurement. Develop, track and maintain project schedules, milestones, and forecasts. Ensure compliance with company policies, regulatory requirements, and company standards. Responsible for document control; ensure proper close out documentation requirements have been completed (change orders, as-builts, etc). Perform other duties as assigned.

Job Summary
  • Responsible for program management or project management of high volume, less complex Electric Distribution projects (ex: cable R/P; equipment R/P, lighting & line maintenance). 
  • Typically limited or accelerated (template) designs used.
  • Manages adherence to service and/or contract standards.
  • Accomplishes assigned objectives and ensures timely completion of project.
  • Customer base: Typically internal Dominion Reliability, Substation Maintenance.
  • Contract management financial responsibilities (i.e. project settlement, profit/loss & income statements, and billing.)

THIS JOB IS NOT PART OF A PROGRESSION WITHIN A JOB SERIES.

Required Knowledge, Skills, Abilities & Experience

The knowledge, skills, abilities and experiences that are required for entry into this job include the following:

  • 8+ years of related experience in Electric Distribution.
  • Ability to work and develop rapport with all levels of management and staff.
  • Ability to represent the project and the company in public forums.
  • Team building skills.
  • Strong verbal and written communication skills, including interpersonal, facilitation, and presentation capabilities.
  • Ability to manage multiple priorities.
Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Disciplines: Business, Engineering, Engineering Technology, Liberal Arts

Other disciplines may be substituted for the preferred discipline(s) listed above

Licenses, Certifications, or Quals Description
Working Conditions
Cold Up to 25%
Office Work Environment 76 -100%
Outdoors Up to 25%
Travel Up to 25%
Other Working Conditions
Test Description
No Testing Required

Export Control


Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What You'll Get

Expected Hiring Base Salary Range:

$100000 - $129900

The expected hiring base salary range is the range we anticipate hiring within for this position. The actual salary offered may vary based on factors such as the selected candidate's qualifications, skills, experience, and work location. This is not intended to represent the full salary range for the position or limit future compensation growth.

At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance.   To learn more about our benefits, click here:    dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability. 

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About Dominion Energy

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We are a leader in the clean energy transition, with a clear strategy to achieve Net Zero carbon and methane emissions. Headquartered in Richmond, VA, we're creating a diverse and inclusive workplace that reflects the communities we serve.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Richmond, VA, US

Year founded

1983

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